New vehicle purchase experience
My salesperson, Richard Dvorak was professional, friendly and attentive. My interest was the new Ionic and at the time of my initial visit, I was abl
My salesperson, Richard Dvorak was professional, friendly and attentive. My interest was the new Ionic and at the time of my initial visit, I was able to test drive the new Hyundai Ionic. Upon making my decision, the vehicle I test drove had been sold and I needed to wait until the next shipment arrived. Richard called me on several occasions to keep me informed of the delivery schedule. My purchase went smoothly. Richard introduced me to Matthew Franceschini, service advisor, who was also friendly and professional. My first service appointment was made and I am extremely happy with the service that I received. I highly recommend the new Hyundai Ionic Hybrid and the Lithia Reno Hyundai dealership.
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by karenkendall
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Dvorak
Apr 28, 2017 -
Lithia Hyundai of Reno responded
Karen,
Thank you for your recommendation and for taking the time to share your experience!
We are thrilled to hear that Richard provided you with a friendly, professional and attentive buying experience. Richard, Matt and the entire sales/service team work extremely hard to deliver a 5 star experience in hopes of forging a lasting relationship, so we look forward to caring for you and your Ioniq for the years to come.
With that said, congratulations on your purchase and welcome to the Lithia Family.
Be sure to like/follow us on Facebook and Twitter to catch all the latest news and specials! Drive safe and thank you again.
Sincerely,
Dylan Clunie
General Manager
Lithia Hyundai of Reno
Great place to buy a car!
My experience was great all the way from Matt in Service to Joe, to Cody and David in Finance. All of them took great care of me and my needs for a n
My experience was great all the way from Matt in Service to Joe, to Cody and David in Finance. All of them took great care of me and my needs for a new car. Thanks guys! Job well done!!
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by tstrickland
Other Employees Tagged:
David Lennox
, Joe Collazo, Cody Panzer
Mar 31, 2017 -
Lithia Hyundai of Reno responded
TStrickland,
Thank you so much for your glowing review!
We are so happy to hear that Matt, Joe, Cody and David provided you with a hassle-free car-buying experience. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience, so thank you for sharing it with us.
Be sure to follow/like us on Facebook and Twitter to stay connected with special events and service deals. And be sure to let your friends know where you found your new ride.
Thanks again for your business and kind words.
Sincerely,
Dylan Clunie
General Managersd
Lithia Hyundai of Reno
Charged $136.41 for key fob battery replacement.
I took my Tucson in to Service Dept because it was having difficulty starting and driver door wouldn't unlock. Bought the vehicle at this dealership a
I took my Tucson in to Service Dept because it was having difficulty starting and driver door wouldn't unlock. Bought the vehicle at this dealership and it has less than 30,000 miles. I also paid for the extended warranty - just in case. They charged me $136.41 for replacing the battery in the key fob. Battery cost $5.95 plus tax. Installation $130. I was told by the Service Dept that they had to "run diagnostics." All they did was test the battery. Ridiculous!
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by GN
Mar 27, 2017 -
Lithia Hyundai of Reno responded
GN,
Obviously we are sorry you feel this way. It’s certainly not the goal of our dealership to have a customer dissatisfied with their service experience. For the record, intermittent electrical problems are not only a huge source of frustration for our customers; these problems are also a major source of frustration for the dealer as well. And sometimes, these seemingly innocuous events have the potential to create a “Catch 22” situation for the dealership, unless we err on the side of caution.
We have a great group of service advisors and technicians whose job can be very demanding when working with intermittent problems and limited information. Your comments in this review over-simplify the events of that day and are in direct conflict with statements you made to service personnel when dropping your vehicle off.
Your original complaint stated; “vehicle will not start at times after sitting for about four hours or more.” And, “no lights come on; start/stop button has no lights.”
At face value these complaints do not immediately indicate a battery problem in a remote. When you and the service advisor walked out to your vehicle, not only did the remote work from 30 feet away, but the service advisor also held the fob outside the window at arm’s-length, and the internal ignition antenna still read “key present.” And of course when he pressed the start/stop button, your car started.
When the service department is presented with obvious weak remote batteries the “key not detected” light flashes, and starting the vehicle literally requires the driver to press the start/stop button with the remote in order for the car to start. And of course, this was not the case with your car; your remote worked from 30 feet away and it started with the key being held outside of the car. For those reasons and your stated complaint, it was determined the prudent thing to do is dig a little deeper.
And herein lays the catch 22 for the dealership and the service department. If we had assumed it was the battery in the remote and not checked any other electrical systems, we could have very well sent you on your way only to discover the weak remote battery masked a bigger issue with the electrical system. And given your original complaint with the intermittent problems, had that happened, you’d likely be right back here saying how irresponsible it was for us to assume it was a battery in a remote, and how you could have been stranded on the side of the road in the middle of nowhere in a snow storm.
As I said earlier, we prefer to err on the side of caution. We would rather run the risk of this kind of review and sentiment, than you being stranded somewhere in harm’s way. You may not think so, but we truly value our customers above all, and we are not going to leverage our sterling reputation for $130.
Our goal is to keep our business relationship strong with you and every one of our customers. If you ever find your way back to our dealership I’ll make you this deal. When you need a set of tires not only will I give you a great deal, I’ll also apply a $130 credit to make amends.
Your business is very important to us, we would like to regain your trust and have you as our loyal customer for many years to come. I can be reached at the dealership the next time you stop in, or at the email address below.
Respectfully yours,
Bill Midtgard
Fixed Operations Manager
Lithia Hyundai of Reno
BMidtgard@lithia.com
Lithia Hyundai Reno
We have purchased multiple cars, both new and used, from Lithia Hyundai Reno. We have dealt with multiple sales people and all have been very understa
We have purchased multiple cars, both new and used, from Lithia Hyundai Reno. We have dealt with multiple sales people and all have been very understanding and supportive of our needs and wishes regarding vehicles. The service department has always provided excellent and timely service.
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by meg2833
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
, Pete Montalvo, Christopher Osorio, David Wolpe, Pete Montalvo
time
Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were co
Waiting for the finance person, was longer than expected. All else was ok. That was my most issue. Spent about 3 hours there. All employees were cordial, friendly and always trying to help.
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by anna.k
Verified Customer
Verified Customer
Nice envirement
You can relax while you wait for your service to complete.most easy to do some reading or TV watching or looking around the. Dealership
You can relax while you wait for your service to complete.most easy to do some reading or TV watching or looking around the. Dealership
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by Rick
Jan 30, 2017 -
Lithia Hyundai of Reno responded
Rick,
Thank you for writing this fantastic review and giving our dealership such an excellent star rating!
Your total satisfaction throughout the entire ownership period is very important to us, so we appreciate you taking time from your busy day to let us know how we are doing.
If there is anything more that we can do please come back and see us again.
Take care!
Best,
Scott Robert
Customer Relations Manager
Lithia Hyundai of Reno
Great experience
I had a wonderful experience with Lithia Hyundai of Reno. First off, my husband and I got greeted by Matt, but everyone else greeted with a smile and
I had a wonderful experience with Lithia Hyundai of Reno. First off, my husband and I got greeted by Matt, but everyone else greeted with a smile and had the door open and ready for us to walk into the dealership. Matt was awesome in helping us find the perfect car for our family of 4. Also, JJ was very helpful and offered to explain how to use BlueLink with my car. All in all, I really appreciate how nice and friendly the staff is at Lithia Hyundai, and would definitely recommend them for anyone's future auto purchases/needs.
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by achinn09
Verified Customer
Verified Customer
Other Employees Tagged:
JJ Collazo
Jan 31, 2017 -
Lithia Hyundai of Reno responded
achinn09,
Thank you for leaving us this amazing review .
Your total satisfaction throughout the entire purchase and ownership period is very important to us. JJ, Matt and the entire sales/service team work extremely hard to deliver a 5 star experience in hopes of forging a lasting relationship.
With that said, congratulations on your purchase and welcome to the Lithia Family. We look forward to the opportunity to see and service you in the future, and hope that you enjoy every mile in your new car.
Be sure to like/follow us on Facebook and Twitter to catch all the latest news and specials! Drive safe and thank you again.
Best,
Scott Robert
Customer Relations Manager
Lithia Hyundai of Reno
srobert@lithia.com
Oil change, ask condition or car.
The work was done as asked. No complaints. The service agent is always very helpful in letting me know how best to keep the car running good and wel
The work was done as asked. No complaints. The service agent is always very helpful in letting me know how best to keep the car running good and well maintained.
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by Dan H.
Service
Lithia Hyundai has been Great to me for 15 Years! And with my new vehicle! I plan on 15 more years!! Very Pleased customer! Thank You !
Lithia Hyundai has been Great to me for 15 Years! And with my new vehicle! I plan on 15 more years!! Very Pleased customer! Thank You !
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by j_reid
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
, Joe Collazo, Rod Allen
Top of the line
I normally go to Lithia Subaru due to a family connection there, but, I have had service done at Lithia Hyundai several times. The staff is always ver
I normally go to Lithia Subaru due to a family connection there, but, I have had service done at Lithia Hyundai several times. The staff is always very accommodating, friendly and understanding. This dealership is top of the line.
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by Barbielee
Sep 07, 2016 -
Lithia Hyundai of Reno responded
Barbielee,
Thank you for taking the time to share your comments and feelings about the service department at Lithia Hyundai of Reno.
Our service team goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive.
Thank you very much for your feedback!
Sincerely,
Dylan Clunie
General Manager
Lithia Hyundai of Reno