Matt Franceschini

Quick, easy and friendly service team at this dealership. Thank you for the many years of great service! Thank you for the many years of great service! More

by Deb B Verified Customer Verified Customer

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Had a recall notice on my vehicle. I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anyt I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anything about services they provide, so transferred me to a service person that didn't ever pick up the phone. A couple days later, I receive a call confirming an appointment I never made. Since I needed the recall serviced I accepted the appt and they said it would take a couple hours. 2 and a half hours in I called the dealer and was informed they were having trouble performing an update and couldn't get my car out of park. They offered me a loaner vehicle(that I had to refuel) and said it might be at least a day. I asked if they could at least wash the car for the delay and they said absolutely. So I drove the 30 minutes home and immediately received a call saying I could come back and pick up the vehicle. When I picked the car up, of course they hadn't washed it. It's an older car and it was a recall, so I get it that I wasn't going to receive concierge treatment but it took way more time than promised, I had to pay for fuel in a loaner because of their delay, and they lied about the car wash. On top of that I forgot 2 bags of chips in the loaner and they never said a word. Just another shady dealership doing the bare minimum. More

by jayschauer Verified Customer Verified Customer

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Matt in service is the best. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. More

by DON.HAWKEYE.ADAMS Verified Customer Verified Customer

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Great so far when it comes to service. Lifetime oil change is definitely a must. But the sales time definitely try to super low-ball the cost of the vehicle when buying back. Lifetime oil change is definitely a must. But the sales time definitely try to super low-ball the cost of the vehicle when buying back. More

by BADSHAH_GDS Verified Customer Verified Customer

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The dealership as a whole is great, but not of the staffing is the most helpful. Soon as you figure out who’s willing to help things become a lot easier for you as a car owner! staffing is the most helpful. Soon as you figure out who’s willing to help things become a lot easier for you as a car owner! More

by AUBRIEBACHER2002 Verified Customer Verified Customer

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They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain Verified Customer Verified Customer

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Love Lithia Hyundai of Reno! I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a returning customer! :) More

by KEONA_92 Verified Customer Verified Customer

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Incredible service with knowlegible, friendly staff. Go well beyond what is expected and treat their loyal customers with a nice blend of respect and attentiveness. Always get the desired results. La Go well beyond what is expected and treat their loyal customers with a nice blend of respect and attentiveness. Always get the desired results. Lance us really goid at accomplishing these things. The Sales Department always finds the vehicles I'm looking to get within the price range I need. More

by SEAN.THERIAULT Verified Customer Verified Customer

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I really like this dealership. Because I have a Hyundai, I’m only there for general maintenance (it doesn’t break down). The advisors are very friendly and knowledgeable, and they Because I have a Hyundai, I’m only there for general maintenance (it doesn’t break down). The advisors are very friendly and knowledgeable, and they get me in and out quickly. I’ve been going there for 14 years. That’s saying something. More

by HAPPYWITHLIFE2010 Verified Customer Verified Customer

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They seem to get the work done in a fine manner. I don't know what else to say. They're fine. I don't know what else to say. They're fine. More

by JWOSBORN Verified Customer Verified Customer

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