Matt Gilbert
Matt Gilbert at W&L Subaru

Matt Gilbert

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Matt Gilbert

February 04, 2026

Dealership Rating
Employee Rating

Everything is very efficient. Communication is excellent and service was performed thoroughly. It was a pleasant experience. More

by angdan169
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Feb 05, 2026

W&L Subaru responded

Thank you for your business! We look forward to your next visit!

January 26, 2026

Dealership Rating
Employee Rating

Very nice dealer to work with better than BA Service is always pleasant to work with More

by BADTAIL2
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 26, 2026

W&L Subaru responded

Thanks so much for the review!

January 24, 2026

Dealership Rating
Employee Rating

I had my car in for tires, alignment , and inspection. after looking at my car it was discovered that it had rust and it couldn't be inspected. I understand this. Meanwhile the tires and alignment was don More

by cgrove1985
Recommend Dealer
No

Other Employees Tagged: Matt Gilbert

Jan 26, 2026

W&L Subaru responded

Thank you for he feedback. We agree with you, and we're sorry we did not make note of that issue on your first visit. We will definitely review this situation to make improvements moving forward. Thanks again and have a great day.

January 16, 2026

Dealership Rating
Employee Rating

Very professional and friendly Repairs were great Very easy to deal with/no hassel at all More

by cambo800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2026

W&L Subaru responded

We appreciate your business!

January 13, 2026

Dealership Rating
Employee Rating

They are always very friendly amd helpful. The waiting area is always very clean and well stocked with drinks and snacks. More

by djp2478
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 14, 2026

W&L Subaru responded

Thank you for posting your feedback! Have a great day!

January 13, 2026

Dealership Rating
Employee Rating

Between my girlfriend and I, it's 3 vehicles later. Definitely shop there again and get service done More

by etdesign
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 14, 2026

W&L Subaru responded

Thank you so much for the 5-star review! We truly appreciate your repeat business!

January 09, 2026

Dealership Rating
Employee Rating

The representative greeted me took our phone number and said they would call when the car was finished. We received a call within 30 minutes and got the car without a problem More

by c.estyring
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

W&L Subaru responded

We're pleased to hear you had an excellent experience in our service department! Thank you for the feedback!

January 01, 2026

Dealership Rating
Employee Rating

Courtesy Listen well Quality service When I take my Subaru to be serviced, I am certain the car receives quality care. The car wash is a nice thank you! More

by djgifford
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 05, 2026

W&L Subaru responded

Thank you so much for your review!

December 31, 2025

Dealership Rating
Employee Rating

The service was very efficient. They even cleaned my car. Service department has always been great there each time I have been there. I was done in a little over an hour. ?? More

by michelle.siegel
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 05, 2026

W&L Subaru responded

Thank you for posting your thoughts online! We appreciate your feedback!

December 27, 2025

Dealership Rating
Employee Rating

As always, the service people are excellent, explain any questions I may have, and are always courteous and polite! More

by lhassell2
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Dec 27, 2025

lhassell2 responded

Always a quick maintenance service done by professional and courteous employees.

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