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Matt Hoover
Matt Hoover at Robert Brogden Buick GMC

Matt Hoover | Page 12

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

Contact Me
4.9
141 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Dealership Experience

1 yr, 10 mos

Industry Experience

19 yrs, 3 mos

Languages Spoken

English English

4.9

141 Reviews

Write a Review

141 Reviews of Matt Hoover

June 07, 2025

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Employee Rating

Service by Matt was amazing. Got me in last minute after an unexpected issue! Will keep coming back. More

by DANAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Matt was able to assist you with such great service and accommodate you last minute. It's our goal at Robert Brogden's Olathe Buick GMC to ensure our customers are well taken care of. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

June 04, 2025

Dealership Rating
Employee Rating

Matt Hoover was a blessing. I can not thank him enough! He is awesome! THANK YOU? More

by kathylycai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 05, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Matt was able to provide you with such excellent service. At Robert Brogden's Olathe Buick GMC, we strive to create great experiences for our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 04, 2025

Dealership Rating
Employee Rating

Matt in the service department was great to work with. Explained the entire process & answered all my questions. More

by Ryan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Print
Jun 04, 2025

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Ryan! We're thrilled to hear that Matt in our service department took great care of you and provided the support and guidance you needed. Your satisfaction means everything to us here at Robert Brogden's Olathe Buick GMC, and we truly appreciate you taking the time to share your experience. We look forward to helping you again down the road! Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

Dealership Rating
Employee Rating

Great experience! Would highly recommend them to a friend. Very professional and quick turn on my service. More

by piperlynnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 01, 2025

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Piper! We’re glad to know you had a great experience with us at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you and your friends in the future. Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

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Employee Rating

Jimmy Carter was great. Excellent service. The dealership is very helpful and knowledgeable. I totally recommend this dealership. More

by NINAPOINTERHORSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Carpenter

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Jun 01, 2025

Robert Brogden Buick GMC responded

Thank you so much for your review! We appreciate your feedback about the excellent service you received at Robert Brogden's Olathe Buick GMC. We're happy to know you found our team helpful and knowledgeable. We look forward to serving you again in the future. Sincerely, The Robert Brogden Buick GMC Team

May 30, 2025

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Employee Rating

Jimmy in Sales and Jimmy in Service are both quite the dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler , Cedric Mayberry, Katie Terry, Jimmy Carpenter

Print
May 31, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback! We're pleased to hear that you consistently have a great experience at Robert Brogden's Olathe Buick GMC, thanks to both Jimmys in Sales and Service. We appreciate your support and look forward to assisting you again on your next visit! Sincerely, The Robert Brogden Buick GMC Team

May 29, 2025

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Employee Rating

They insist on upselling you on very expensive services. The labor cost is outrageous. Additionally the rep promised to credit the oil change because of all the work being done and did not follow through. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
May 30, 2025

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Doug. We understand your concerns regarding upselling and labor costs at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about the promised credit for the oil change, and we want to ensure that all customer commitments are honored. If you would like to discuss this further, please feel free to contact us directly. We are dedicated to improving our services and meeting your expectations. Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

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Matt is the best tech I’ve worked with. He’s knowledge, honest and friendly. He makes a normal hassle enjoyable. Highly recommend. More

by jake78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 23, 2025

Robert Brogden Buick GMC responded

Thank you! We're thrilled to hear about your positive experience with our service tech, Matt. At Robert Brogden's Olathe Buick GMC, we strive to make every visit as enjoyable and hassle-free as possible. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

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Employee Rating

Matt took great care of me. He always is professionally and keeps me updated on what’s best for my vehicle long term. Highly recommend the him and the service team. More

by jake78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 23, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. Keeping you informed and ensuring the best care for your vehicle is our top priority. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Dealership Rating
Employee Rating

The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

Print
May 14, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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