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Matt Hoover

Overview Reviews (35) Inventory (485)

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Matt Hoover

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

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4.8

35 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Overview Reviews (35) Inventory (485)

Dealership Experience

6 mos

Industry Experience

17 yrs, 11 mos

Languages Spoken

English

4.8

35 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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35 Reviews of Matt Hoover

June 13, 2025

Dealership Rating

Employee Rating

Jimmy Carpenter is a trustworthy team player for the buyer and those seeking help. We felt we were spoiled by the service and overall care in our situation with the service need on our vehicle. buyer and those seeking help. We felt we were spoiled by the service and overall care in our situation with the service need on our vehicle. More

by ANDREW.SHELBY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Carpenter

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Jun 13, 2025 -

Robert Brogden Buick GMC responded

Thank you so much, Andrew! It means a lot that you took the time to share your experience at Robert Brogden's Olathe Buick GMC. We're thrilled to hear that Jimmy earned your trust and made sure you were well taken care of. If there's ever anything you need down the road, don’t hesitate to reach out. Sincerely, The Robert Brogden Buick GMC Team

June 11, 2025

Dealership Rating

Employee Rating

Service was great and would be back again for another appointment . The guest area was clean and there are free snacks/drinks! appointment . The guest area was clean and there are free snacks/drinks! More

by theiling86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Jun 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It’s always our goal to provide a clean and comfortable environment with added perks like snacks and drinks. We look forward to seeing you again for your next appointment! Sincerely, The Robert Brogden Buick GMC Team

June 09, 2025

Dealership Rating

Employee Rating

Extremely happy! Prompt and professional. The service greater is a throwback and a very nice touch!!! I watched him walking around and having conversations. I was v Prompt and professional. The service greater is a throwback and a very nice touch!!! I watched him walking around and having conversations. I was very impressed with him during a time where those types of positions are cut. For me, that means A LOT!! More

by JEFF.DALRYMPLE0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jeff! We're thrilled to hear that you were extremely happy with your experience at Robert Brogden's Olathe Buick GMC. It's great to know that our service greeter made a positive impression on you. We appreciate your recognition of the personal touch we strive to maintain. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 07, 2025

Dealership Rating

Employee Rating

Service by Matt was amazing. Got me in last minute after an unexpected issue! Will keep coming back. Got me in last minute after an unexpected issue! Will keep coming back. More

by DANAS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 07, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Matt was able to assist you with such great service and accommodate you last minute. It's our goal at Robert Brogden's Olathe Buick GMC to ensure our customers are well taken care of. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

June 07, 2025

Dealership Rating

Employee Rating

Jimmy Carpenter is definitely the guy to go see if you’re in the market for a new vehicle or used vehicle. He has been helping my family and I for the last 17 years with all vehicle needs and he is second to in the market for a new vehicle or used vehicle. He has been helping my family and I for the last 17 years with all vehicle needs and he is second to none. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler, Katie Terry , JIMMY CARPENTER

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Jun 08, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear about your positive experiences with Jimmy at Robert Brogden's Olathe Buick GMC over the past 17 years. Your loyalty means a lot to us, and we're glad to have had the opportunity to assist you and your family with all your vehicle needs. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 04, 2025

Dealership Rating

Employee Rating

Matt in the service department was great to work with. Explained the entire process & answered all my questions. Explained the entire process & answered all my questions. More

by Ryan

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

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Jun 04, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Ryan! We're thrilled to hear that Matt in our service department took great care of you and provided the support and guidance you needed. Your satisfaction means everything to us here at Robert Brogden's Olathe Buick GMC, and we truly appreciate you taking the time to share your experience. We look forward to helping you again down the road! Sincerely, The Robert Brogden Buick GMC Team

June 04, 2025

Dealership Rating

Employee Rating

Matt Hoover was a blessing. I can not thank him enough! He is awesome! THANK YOU? I can not thank him enough! He is awesome! THANK YOU? More

by kathylycai

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Matt was able to provide you with such excellent service. At Robert Brogden's Olathe Buick GMC, we strive to create great experiences for our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

Dealership Rating

Employee Rating

Great experience! Would highly recommend them to a friend. Very professional and quick turn on my service. Would highly recommend them to a friend. Very professional and quick turn on my service. More

by piperlynnr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Piper! We’re glad to know you had a great experience with us at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you and your friends in the future. Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

Dealership Rating

Employee Rating

Jimmy Carter was great. Excellent service. The dealership is very helpful and knowledgeable. I totally recommend this dealership. Excellent service. The dealership is very helpful and knowledgeable. I totally recommend this dealership. More

by NINAPOINTERHORSE

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Carpenter

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Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your review! We appreciate your feedback about the excellent service you received at Robert Brogden's Olathe Buick GMC. We're happy to know you found our team helpful and knowledgeable. We look forward to serving you again in the future. Sincerely, The Robert Brogden Buick GMC Team

May 30, 2025

Dealership Rating

Employee Rating

Jimmy in Sales and Jimmy in Service are both quite the dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler, Katie Terry , Jimmy Carpenter

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May 31, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're pleased to hear that you consistently have a great experience at Robert Brogden's Olathe Buick GMC, thanks to both Jimmys in Sales and Service. We appreciate your support and look forward to assisting you again on your next visit! Sincerely, The Robert Brogden Buick GMC Team

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