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Matt Hoover
Matt Hoover at Robert Brogden Buick GMC

Matt Hoover | Page 9

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

Contact Me
4.9
106 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Dealership Experience

1 yr, 5 mos

Industry Experience

18 yrs, 10 mos

Languages Spoken

English English

4.9

106 Reviews

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106 Reviews of Matt Hoover

May 30, 2025

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Employee Rating

Jimmy in Sales and Jimmy in Service are both quite the dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler , Cedric Mayberry, Katie Terry, Jimmy Carpenter

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May 31, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback! We're pleased to hear that you consistently have a great experience at Robert Brogden's Olathe Buick GMC, thanks to both Jimmys in Sales and Service. We appreciate your support and look forward to assisting you again on your next visit! Sincerely, The Robert Brogden Buick GMC Team

May 29, 2025

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Employee Rating

They insist on upselling you on very expensive services. The labor cost is outrageous. Additionally the rep promised to credit the oil change because of all the work being done and did not follow through. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 30, 2025

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Doug. We understand your concerns regarding upselling and labor costs at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about the promised credit for the oil change, and we want to ensure that all customer commitments are honored. If you would like to discuss this further, please feel free to contact us directly. We are dedicated to improving our services and meeting your expectations. Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

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Employee Rating

Matt is the best tech I’ve worked with. He’s knowledge, honest and friendly. He makes a normal hassle enjoyable. Highly recommend. More

by jake78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Robert Brogden Buick GMC responded

Thank you! We're thrilled to hear about your positive experience with our service tech, Matt. At Robert Brogden's Olathe Buick GMC, we strive to make every visit as enjoyable and hassle-free as possible. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

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Employee Rating

Matt took great care of me. He always is professionally and keeps me updated on what’s best for my vehicle long term. Highly recommend the him and the service team. More

by jake78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. Keeping you informed and ensuring the best care for your vehicle is our top priority. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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Employee Rating

The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

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May 14, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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Employee Rating

Matthew was quick and very professional, and proactively took care of some issues with my truck. More

by ELLE.ROESER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2025

Robert Brogden Buick GMC responded

Thank you, Elle, for your fantastic feedback! We’re thrilled to hear that our team at Robert Brogden's Olathe Buick GMC, especially Matthew, was able to assist you promptly and professionally with your truck. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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Employee Rating

Service department acted in very deceiving manner. an oil change turned into a $1000 service. More

by willrock0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

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May 14, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team

May 04, 2025

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Employee Rating

Jim was absolutely amazing and took care of me from the moment I walked in. More

by KOBUBO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry

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May 04, 2025

Robert Brogden Buick GMC responded

Thank you, for your wonderful review! We’re thrilled to hear that Jim provided you with exceptional service at Robert Brogden's Olathe Buick GMC. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 03, 2025

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Employee Rating

Great experience at the service department. I had daily updates on how work was progressing, and the rental was divine. The lady that drove the shuttle was awesome! More

by Lindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Terry

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May 03, 2025

Robert Brogden Buick GMC responded

Thank you for your amazing review, Lindsay! We're delighted to hear that you had a great experience at the service department and appreciated the daily updates on your vehicle's progress. It's great to know that you enjoyed the rental and had a fantastic shuttle experience. We truly value your feedback and look forward to serving you again at Robert Brogden's Olathe Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

April 29, 2025

Dealership Rating
Employee Rating

Great service team. Matt was awesome (as usual) and answered all my questions. Highly recommend Robert Brogden GMC More

by brian.l.koski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Brian! We’re thrilled to hear that Matt provided you with awesome service and answered all your questions. Your recommendation means a lot to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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