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Matt Hoover
Matt Hoover at Robert Brogden Buick GMC

Matt Hoover

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

Contact Me
4.8
86 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Dealership Experience

1 yr, 2 mos

Industry Experience

18 yrs, 7 mos

Languages Spoken

English English

4.8

86 Reviews

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86 Reviews of Matt Hoover

February 12, 2026

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Employee Rating

Excellent customer service. GMC dealer by my house but I drove 45 minutes to Robert Brogden. More

by TOMTOM812003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Feb 12, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Tom! It’s wonderful to hear that you chose to drive 45 minutes to visit us at Robert Brogden's Olathe Buick GMC for our customer service. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 10, 2026

Dealership Rating
Employee Rating

Lacey was great. Met the scheduled appointment expectations exactly. On my way in just over an hour. More

by LONGL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel

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Feb 11, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback! We’re glad to hear that Lacey met your expectations and that your visit to Robert Brogden's Olathe Buick GMC was efficient. We look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

February 01, 2026

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Employee Rating

Dealing with the service department at Brogden is always an easy experience. Matt and everyone who works there are top notch and treat you with respect. More

by t.hansen68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacey Pfannenstiel

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Feb 02, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re delighted to hear that your experiences with our service department at Robert Brogden's Olathe Buick GMC have been easy and respectful. Matt and the team work hard to provide top-notch service, and your feedback truly means a lot to us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

January 30, 2026

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Employee Rating

The service was great. Matt’s diagnosis and communication before and after the repair was completed was appreciated. More

by TCHADWICK7866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words! We're glad to hear you had a great experience with our service at Robert Brogden's Olathe Buick GMC. It's wonderful to know that Matt's diagnosis and communication made a positive impact. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 25, 2026

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Employee Rating

They were very accommodating. They Made it easy for me to have my truck serviced. More

by NEWPORT5620
Recommend Dealer
Yes

Other Employees Tagged: Sam Skid

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Jan 25, 2026

Robert Brogden Buick GMC responded

Thank you so much for the kind feedback! We’re glad to hear our team was able to make servicing your truck easy and accommodating. At Robert Brogden’s Olathe Buick GMC, we truly appreciate the opportunity to take care of your vehicle, and we look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Employee Rating

Jimmy carpenter went above and beyond to help me at Brogden GMC great people there More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Terrie Horton, Jimmy Carpenter, David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Christop! We're thrilled to hear that Jimmy went above and beyond to assist you at Robert Brogden's Olathe Buick GMC. Our team strives to provide excellent service, and it's wonderful to know that you had a great experience. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Employee Rating

Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

Dealership Rating
Employee Rating

Matt was nice and the truck is in for a shake and a squeak for a brand new truck. the issues did not get resolved and the truck needs to go back a week later. to see if we can find the issues. More

by jason@smsofkc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2026

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Jason. We appreciate your feedback regarding the concerns with your new truck. It's great to hear that Matt was nice, but we understand the frustration of having ongoing issues. We encourage you to contact Robert Brogden's Olathe Buick GMC so we can assist you further in resolving these concerns. Your satisfaction is important to us, and we want to ensure your truck is in perfect condition. Sincerely, The Robert Brogden Buick GMC Team

January 10, 2026

Dealership Rating
Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. More

by greggpfister
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler, Katie Terry

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Jan 10, 2026

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

Dealership Rating
Employee Rating

Service was prompt and the process was straight forward for a recall item review. thanks! More

by bob.bishopku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

Report | Print
Dec 26, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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