Provides excellent services in many areas to include
customer service, timely repairs, shuttle service, quality parts, professional and knowledgeable mechanics, and service department personnel who are
customer service, timely repairs, shuttle service, quality parts, professional and knowledgeable mechanics, and service department personnel who are customer oriented and knowledgeable.
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by Abie0428
Service Price Transparency
Other Employees Tagged:
Tyler Duncan
, Melissa Cates, Roudy (shuttle driver)
Sep 16, 2024 -
Shottenkirk Ford Granbury responded
Abie, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!
Matthew Jewett is an amazing advisor and I recommend
going here for service on anything
going here for service on anything
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by katienlauren17
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Granbury responded
Katien, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Service department is super friendly, fast and efficient.
Even though I didn't ask, they offered to pick up and deliver my vehicle to my home. That is service!
Even though I didn't ask, they offered to pick up and deliver my vehicle to my home. That is service!
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by Steve
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Granbury responded
Steve, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
The service was fine, I think 8 is too long to replace a
backup camera
backup camera
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by Carl Dinkel
Service Price Transparency
Sep 13, 2024 -
Shottenkirk Ford Granbury responded
Carl, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury
Very professional, very efficient, and respectful of
my time and returned my pickup before I was expecting to get it.
my time and returned my pickup before I was expecting to get it.
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by Max Garrison, DVM
Service Price Transparency
Sep 13, 2024 -
Shottenkirk Ford Granbury responded
Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!
Waited two hours for my oil change to be completed even
with an appointment made
with an appointment made
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by LYDIA.SHIVERS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hunter Poimbeauf
Sep 12, 2024 -
Shottenkirk Ford Granbury responded
LYDIA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.
Melissa is always a great service advisor and makes sure
everything is done as promised.
everything is done as promised.
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by Roger
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2024 -
Shottenkirk Ford Granbury responded
Roger, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Very helpful and accomodating.
Loved the ride home and truck delivery to residence. Beth professionsl
Loved the ride home and truck delivery to residence. Beth professionsl
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by Oldnumber3
Service Price Transparency
Sep 09, 2024 -
Shottenkirk Ford Granbury responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!
Great job!
Employees were very helpful and kind! Got my truck right in and done fast
Employees were very helpful and kind! Got my truck right in and done fast
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by dwinkles
Service Price Transparency
Sep 04, 2024 -
Shottenkirk Ford Granbury responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!
Friendly, professionally, appointment was honored and the
vehicle was ready in a reasonable amount of time
vehicle was ready in a reasonable amount of time
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by Kdestep55
Sep 05, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
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