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Matt Jewett
Matt Jewett at Shottenkirk Ford Granbury

Matt Jewett | Page 7

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
75 Reviews
4.8

75 Reviews

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75 Reviews of Matt Jewett

September 13, 2024

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Employee Rating

Matthew Jewett is an amazing advisor and I recommend going here for service on anything More

by katienlauren17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Holtzinger, Randy Lancaster

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Sep 16, 2024

Shottenkirk Ford Granbury responded

Katien, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 13, 2024

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Employee Rating

Service department is super friendly, fast and efficient. Even though I didn't ask, they offered to pick up and deliver my vehicle to my home. That is service! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

Shottenkirk Ford Granbury responded

Steve, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 13, 2024

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Employee Rating

The service was fine, I think 8 is too long to replace a backup camera More

by Carl Dinkel
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Service Communication
Recommend Dealer
Yes
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Sep 13, 2024

Shottenkirk Ford Granbury responded

Carl, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

September 12, 2024

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Employee Rating

Very professional, very efficient, and respectful of my time and returned my pickup before I was expecting to get it. More

by Max Garrison, DVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

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Sep 13, 2024

Shottenkirk Ford Granbury responded

Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 11, 2024

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Waited two hours for my oil change to be completed even with an appointment made More

by LYDIA.SHIVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hunter Poimbeauf

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Sep 12, 2024

Shottenkirk Ford Granbury responded

LYDIA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

September 10, 2024

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Melissa is always a great service advisor and makes sure everything is done as promised. More

by Roger
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan , Melissa Cates

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Sep 11, 2024

Shottenkirk Ford Granbury responded

Roger, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 08, 2024

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Very helpful and accomodating. Loved the ride home and truck delivery to residence. Beth professionsl More

by Oldnumber3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 01, 2024

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Employee Rating

Great job! Employees were very helpful and kind! Got my truck right in and done fast More

by dwinkles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

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Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 29, 2024

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Employee Rating

Friendly, professionally, appointment was honored and the vehicle was ready in a reasonable amount of time More

by Kdestep55
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 28, 2024

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Employee Rating

I needed tires but had no appointment. They not only worked me in, but also found a great deal for me on 4 tires. The service time was decent, and the staff was very friendly and helpful. More

by WEAVEDAVID
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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