Matt Johnson
Matt Johnson at Del Toyota

Matt Johnson

Service Manager

Del Toyota

2945 E Lincoln Hwy
Thorndale, PA 19372

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4.6
269 Reviews
4.6

269 Reviews

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269 Reviews of Matt Johnson

August 31, 2025

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Employee Rating

The servicing staff is rude and lacks basic customer service skills. They don’t know how to talk to customers, being courteous , kind is beyond reach. More

by kalpit.nagrecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 02, 2025

Del Toyota responded

Thank you for your feedback. We understand that a positive experience is important, and we appreciate you sharing your concerns about our servicing staff. At Del Toyota, we strive to provide excellent customer service, and your comments will help us improve. If you'd like to discuss this further, please reach out to us directly. We hope to serve you better in the future. Sincerely, Del Toyota Team

August 29, 2025

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My maintenance visit was 30 minutes. ...timely and excellent workmanship. The dealership was very clean and well organized. More

by rkjurgan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Norris

Aug 30, 2025

Del Toyota responded

Thank you for your wonderful review! We're delighted to hear that your maintenance visit at Del Toyota was timely and met your expectations for excellent workmanship. We take great pride in maintaining a clean and organized dealership. We look forward to serving you again in the future! Sincerely, Del Toyota Team

August 28, 2025

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My vehicle was fixed in a timely manner and no trouble noted since repair.Very pleased with the service. More

by tyrone.gould53
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2025

Del Toyota responded

Thank you for your wonderful review, Tyrone! We’re thrilled to hear that your vehicle was repaired in a timely manner and that you’ve had no trouble since. At Del Toyota, we pride ourselves on delivering excellent service, and your satisfaction is our top priority. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

August 24, 2025

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Always good as if is normally. Susan ans all of the service staff are wonderful! More

by Debora1bennett
Service Price Transparency
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Recommend Dealer
Yes
Aug 25, 2025

Del Toyota responded

Thank you, Deborah! We truly appreciate your kind words about Susan and our service staff at Del Toyota. It’s great to hear that you consistently have a wonderful experience with us. We look forward to welcoming you back soon! Sincerely, Del Toyota Team

August 23, 2025

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Buen servicio al cliente y buen trato Recomiendo a mis amigos y familiares y conocidos gracias por el trato More

by FCOLONM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Juarez, Tony Chavez

Aug 24, 2025

Del Toyota responded

¡Gracias por tu reseña! Apreciamos tus amables palabras sobre el servicio al cliente que recibiste en Del Toyota. Nos alegra saber que has tenido una buena experiencia y que nos recomiendas a tus amigos y familiares. Esperamos verte de nuevo pronto. ¡Gracias por elegirnos! Atentamente, El equipo de Del Toyota

August 23, 2025

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As usual, all of your service advisors and technicians are sharp and professional. Can't beat the waiting lounge. More

by BRENT19320
Service Price Transparency
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Recommend Dealer
Yes
Aug 24, 2025

Del Toyota responded

Thank you for your glowing review, Brent! We truly appreciate your kind words about our service advisors and technicians at Del Toyota. We're glad to hear you enjoy our waiting lounge, too. We look forward to providing you with exceptional service again on your next visit! Sincerely, Del Toyota Team

August 21, 2025

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As always Del Toyota is top notch. They are very attentive and efficient. I highly recomnmend. More

by GUTERL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Del Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you find Del Toyota to be top-notch and appreciate our attentiveness and efficiency. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Del Toyota Team

August 20, 2025

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My first experience at this dealership was awesome this time around it was total opposite the quality has gone down way down might never return More

by darks
Recommend Dealer
No

Other Employees Tagged: Tony Chavez

Aug 20, 2025

Del Toyota responded

Thank you for sharing your experience with us. We understand your concerns about the decline in quality during your recent visit to Del Toyota. Your feedback is important, and we would appreciate the opportunity to address your experience directly. Please feel free to reach out to us so we can learn more about your experience. We value your input and hope to earn your trust again in the future. Sincerely, Del Toyota Team

August 20, 2025

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Excellent Job by all! First time at dealership,from driving in and being greeted to service department! really loved the mechanics video that he sent me of working on truc More

by DHRJR62
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Del Toyota responded

Thank you, Dave! We're thrilled to hear about your excellent experience at Del Toyota. It’s great to know you appreciated the mechanic's video – we believe in keeping our customers informed. We can’t wait to welcome you back in the future. Enjoy exploring your new area, and thank you for choosing us! Sincerely, Del Toyota Team

August 15, 2025

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Employee Rating

They put a Del Toyota sticker on my vehicle without my permission. I will not return there for any of my vehicle needs. More

by CLAIREKEITHLY
Service Price Transparency
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Service Communication
Recommend Dealer
No
Aug 16, 2025

Del Toyota responded

Thank you for your feedback, Claire. We understand your concerns regarding the sticker on your vehicle. At Del Toyota, we always aim to respect our customers' preferences. If you'd like to discuss this further, please reach out to us directly. We appreciate your input and hope to regain your trust in the future. Sincerely, Del Toyota Team

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