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Matt Johnson
Matt Johnson at Del Toyota

Matt Johnson

Service Manager

Del Toyota

2945 E Lincoln Hwy
Thorndale, PA 19372

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4.6
239 Reviews
4.6

239 Reviews

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239 Reviews of Matt Johnson

May 19, 2025

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Employee Rating

Every time I go there I always have a great service special with Karen Dell Toya have great customer service More

by Wcamacho15
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Juarez, Karen Mendoza, Antonio Ramirez

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May 19, 2025

Del Toyota responded

Thank you for your review! We're happy to know that you consistently receive great service at Del Toyota, especially with Karen. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to seeing you again soon! Sincerely, Del Toyota Team

May 15, 2025

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The dealer couldn’t resolve my problem - I asked for escalation to the Toyota software engineering team and they said “we’re not allowed to contact them.” More

by FHAEUSEL
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Recommend Dealer
No
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May 16, 2025

Del Toyota responded

Thank you for your feedback. We understand how frustrating it can be when a concern isn’t easily resolved, and we appreciate the opportunity to clarify. You requested to speak directly with Toyota’s software engineering team, and we explained that this is not something customers or dealerships are permitted to do. Toyota engineers do not take direct calls or requests. Instead, we must follow established diagnostic and support procedures. In this case, we have followed those procedures; however, since we were unable to verify or duplicate the concern, the issue could not be escalated further to engineering. That said, we did escalate your concern through the appropriate internal channels, involving both Toyota’s Technical Support team and our Toyota Field Technician. We also offered the option to contact Toyota Customer Relations directly at (800) 331-4331 if you would like to provide additional feedback or request further review. We remain committed to supporting you and will continue to assist in any way we can within the structure Toyota has in place. Sincerely, Del Toyota Team

May 11, 2025

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I have no problem with service. I think the sales department could do a better job More

by leogood
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Recommend Dealer
Yes
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May 11, 2025

Del Toyota responded

Thank you for sharing your feedback with us. We are glad to hear that you are satisfied with our service, but we appreciate your input regarding the sales department. We strive for continuous improvement at Del Toyota, and your comments help us achieve that. If you have any specific suggestions or experiences you'd like to discuss, please don't hesitate to reach out. We value your insights! Sincerely, Del Toyota Team

May 11, 2025

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The best service and friendly atmosphere and knowledgeable. Super service. I would like to see this team again. More

by 1542DLAV
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Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2025

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed the service and atmosphere at Del Toyota. Our team looks forward to serving you again in the future. Don't hesitate to reach out if you need anything! Sincerely, Del Toyota Team

May 08, 2025

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Advisor was very helpful in figuring out the issue and resolved it. Also resolved the recall issue for battery. More

by SJARECHA
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Recommend Dealer
Yes
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May 08, 2025

Del Toyota responded

Thank you for your review! We're glad that our advisor was helpful in figuring out the issue and resolving your battery recall. At Del Toyota, we strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

May 03, 2025

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Outstanding service! The team at Del Toyota is professional, friendly, and truly dedicated to quality. From start to finish, my experience was seamless, with knowledgeabl More

by wjk
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Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2025

Del Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an outstanding experience with the team at Del Toyota. Our goal is to provide professional and friendly service, and it's great to know that our staff made a positive impression. We truly appreciate your recommendation and look forward to seeing you again! Sincerely, Del Toyota Team

April 28, 2025

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Matt Johnson service manager took tremendous care of us and was responsive to our needs More

by None
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Recommend Dealer
Yes
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Apr 28, 2025

Del Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt, our service manager, took wonderful care of you and was attentive to your needs. We strive to provide excellent service at Del Toyota, and your feedback helps us continue to improve. We look forward to seeing you again! Sincerely, Del Toyota Team

April 27, 2025

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This crew is great, fast, reliable, and communicative. Always take good care of my car! More

by clarkisabel
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2025

Del Toyota responded

Thank you for your fantastic review! We’re thrilled to hear that you find our team at Del Toyota to be great, fast, reliable, and communicative. Taking care of your car is our top priority, and we're glad to know you're satisfied with our service. We look forward to seeing you again soon! Sincerely, Del Toyota Team

April 27, 2025

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I had a couple issues with my prior repair and the Del team worked very hard to make things right. I've been very happy with them at the finish. More

by ironcityjon
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz in service was fantastic

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Apr 28, 2025

Del Toyota responded

Thank you for your feedback! We appreciate you taking the time to share your experience with Del Toyota. We are glad to hear that our team worked hard to resolve your repair issues and that you are happy with the final outcome. Your satisfaction is important to us, and we look forward to assisting you in the future! Sincerely, Del Toyota Team

April 26, 2025

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The truck I bought from Del Toyota is in great shape. I got it for a great price and the salesman Mike and his manager were very helpful before and after the purchase, in many facets. Would buy again fro More

by Craig
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Lillis , Richard Chilla

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Apr 26, 2025

Del Toyota responded

Thank you, Craig! We’re thrilled to hear that you are enjoying your truck and that you felt supported by Mike and his manager throughout the process. We appreciate your kind words and look forward to assisting you again at Del Toyota in the future! Sincerely, Del Toyota Team

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