Matt Ketchum | Page 2

My experience was what was expected and appreciated. As always, it was a great experience. As always, it was a great experience. More

by Juiceman713 Verified Customer Verified Customer

Helpful 0

Report | Print

Thanks to the service department for taking care of all 5 of my families Chevrolets! of my families Chevrolets! More

by bmonteverde11 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service with a smile thanks for the car wash, coffee, and the ride to my home! coffee, and the ride to my home! More

by bmonteverde11 Verified Customer Verified Customer

Helpful 0

Report | Print

Had a scheduled time. Did not receive service until 2hours after scheduled time. Service manager said they were short on techs. My appt was at 1pm so he should have inform Did not receive service until 2hours after scheduled time. Service manager said they were short on techs. My appt was at 1pm so he should have informed me when I got there not at the conclusion of the service provided. Very poor professionalism. More

by rpoth33 Verified Customer Verified Customer

Helpful 0

Report | Print

Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thank thanks thank thanks thanks thanks thanks thank thanks thank thanks More

by bmonteverde11 Verified Customer Verified Customer

Helpful 0

Report | Print

When I came in to drop off my car. There were 8 Ferman employees having a good old time. As I stood there for 15 minutes until Matt came in. It was poop show when I came to pick it up? There were 8 Ferman employees having a good old time. As I stood there for 15 minutes until Matt came in. It was poop show when I came to pick it up? I stood there for 25 minutes. Again until Matt came in and helped me. Thank you Matt!! Sorry but that's my experience! More

by rjohnson516 Verified Customer Verified Customer

Helpful 0

Report | Print

I bought my truck from this dealership back in 2016 and have always taken it for service there. I have never had a problem up until now. At this visit I was constantly lied to, terrible communication, and have always taken it for service there. I have never had a problem up until now. At this visit I was constantly lied to, terrible communication, and they still haven't done everything I requested. My truck was in their possession for a total of 36 hours for an oil change and 3 tire change with alignment. I asked for a estimate on some damage to the truck and when I arrived to pick it up I was told that they forgot. He took pictures and said he would get it right over to the collision center to get me an estimate and I would be receiving an email the next day. Than never happened. It really sucks that this happened because I never had a problem previously. More

by SCANDELOUS Verified Customer Verified Customer

Helpful 1

Report | Print

I had to call to see if my Truck was ready it was ready the day before nobody bothered to call the day before nobody bothered to call More

by aldesonia Verified Customer Verified Customer

Helpful 0

Report | Print

Always great service, kudos to those behind the service that I don't meet, thanks. that I don't meet, thanks. More

by jerryrp Verified Customer Verified Customer

Helpful 0

Report | Print

Ferman analyzed the problem on my car quickly and made the necessary repairs. The service personnel were courteous and efficient. Since we were traveling from out of state it was imperative that the wor the necessary repairs. The service personnel were courteous and efficient. Since we were traveling from out of state it was imperative that the work be done while we were visiting family in the area so we could confidently drive the 1000 miles back to home. The best news is that we made the return trip without any problem. More

by Contester1 Verified Customer Verified Customer

Helpful 0

Report | Print