Matt Kuczek | Page 41

Great service; Greg, Ed and Ed was very helpful. They took the time to explain why the second row heater wasn’t working, and solved all my problems. took the time to explain why the second row heater wasn’t working, and solved all my problems. More

by enginyalt Verified Customer Verified Customer

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They did what they said they'd do when they said they'd do it for the agreed price. Other work was recommended and may be taken up later. Thanks to the service dept. And shuttle to and fro was good. do it for the agreed price. Other work was recommended and may be taken up later. Thanks to the service dept. And shuttle to and fro was good. More

by GOODALLE Verified Customer Verified Customer

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I just wanted to say that the gentleman who put my tires on and also did my service on on my car he did an amazing job. on and also did my service on on my car he did an amazing job. More

by SHAYNNA12 Verified Customer Verified Customer

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Dropped my car off early afternoon, I didn’t need for the day had no problem picking it up at the end of the day. Towards the end of the day i haven’t received a call. I usually never have a problem with the day had no problem picking it up at the end of the day. Towards the end of the day i haven’t received a call. I usually never have a problem with the dealer reaching out to me when my car was ready. But this time I never received a call our email, and when I went to the dealer to see if it was ready the dealer was closed. I had no way of getting my car and needed it for work on Monday. This was on a Saturday and they are closed on Sunday. So now I had to find a way to get to work on Monday. When I picked my car up the dealer did nothing to help with the inconvenience they caused. I go to this dealer on a regular but I will not be anymore. More

by ZPECORELLI Verified Customer Verified Customer

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Pretty bad technicians and manager. They don't listen to your problems and keep the car for whole day and do nothing. Despite of sharing the problem they say all is good when they didn't even check why it's your problems and keep the car for whole day and do nothing. Despite of sharing the problem they say all is good when they didn't even check why it's happening and directly say contact Manufacturer for this issue. Despite of doing road test and showing the problem now they say it's with every car. Manager and Master technician are very bad and don't go there for anything. Smallest VW dealership with hardly any sales More

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Worst experience ever. I brought my car there on a Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my ca Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my car was ready, nor did I ever get a call from anyone to pick it up. When I went to pick up my car on Monday they tell me it’s covered under warranty and I did not have to pay for the oil change when preciously they swore it was not covered because I extended my lease. Now, my driver side won’t lock and they couldn’t give me an appointment until November unless I was willing to leave my car there until they can work on it. Also, when I called on Saturday after I received no call to pick up my car the sales representative who was still there refused to help me and left 5 minutes before 6:00 PM, which is when they close, when I said I was coming there to figure this out. I should of listened to everyone who told me never to take my car there. More

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they were excellent and communicated very well with me at all times. i recommended for any service, all times. i recommended for any service, More

by VP Verified Customer Verified Customer

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They have no idea what customer service means very rude an unhelpful try another dealer an unhelpful try another dealer More

by BARTETTA Verified Customer Verified Customer

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Absolutely horrific customer service, Matt the Service Manager should be ashamed of himself and Volkswagen should look into firing this fraud. No one wants to help with anything and everyone has a nasty a Manager should be ashamed of himself and Volkswagen should look into firing this fraud. No one wants to help with anything and everyone has a nasty attitude when I call. My car was there for well over 30 days and came back with mold in it. SMH. I’ve driven volkswagens and audis for the past 15 years and loved them but Matt put a bad taste in my mouth and I will forever tell everyone to boycott VW More

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Everyone was very helpful and resourceful in helping me get my new key; Thanks to everyone. get my new key; Thanks to everyone. More

by Firsttimevwbuyer Verified Customer Verified Customer

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