Matt Kuczek | Page 62

Good services! I bought a brand new VW Jetta at Three County Volkswagen in year of 2003. They have been providing good service on every visit since then. I bought a brand new VW Jetta at Three County Volkswagen in year of 2003. They have been providing good service on every visit since then. More

by Simon Verified Customer Verified Customer

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First class in all respects My car was being serviced for a clogged a/c drainage vent and the service tech called to let me know that two of our tires were dangerously low on tre My car was being serviced for a clogged a/c drainage vent and the service tech called to let me know that two of our tires were dangerously low on tread; he asked for and received our approval to order replacements while the car was in the shop. More

by EPMEYERS Verified Customer Verified Customer

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The service was great, the representative in the service department was pleasant, professional as well as knowledgeable. My car was ready when promised and a through inspection was performed, informing me o department was pleasant, professional as well as knowledgeable. My car was ready when promised and a through inspection was performed, informing me of both present and future services that my car needs. More

by DP930 Verified Customer Verified Customer

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Great Experience! Good experience, very friendly staff. Went for routine checkup and a lot of other issues with the car, everything was handled great. Good job by the m Good experience, very friendly staff. Went for routine checkup and a lot of other issues with the car, everything was handled great. Good job by the mechanics, everything looks well done when double checked. More

by BARROW.JAVAUGHN Verified Customer Verified Customer

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Always a great pleasure dealing with the service department. Haven’t been disappointed since I joined the VW family since 2010. Hope to renew a new lease with VW and continue service at Three Coun department. Haven’t been disappointed since I joined the VW family since 2010. Hope to renew a new lease with VW and continue service at Three County. More

by FJJAIME Verified Customer Verified Customer

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Recall Matt took care of me immediately after I can into the shop, did not have to wait and the work was done right away. Very nice young man, explain what w Matt took care of me immediately after I can into the shop, did not have to wait and the work was done right away. Very nice young man, explain what was going to be done to the car and how long it was going to take and arranged for someone to take me home and bring me back to get my car when the work was done. More

by SONIARETAMAR Verified Customer Verified Customer

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Quality service, customer focused and friendly Very positive experience having my car serviced from this dealership. Work was completed in a timely manner and my service representative - Greg - was Very positive experience having my car serviced from this dealership. Work was completed in a timely manner and my service representative - Greg - was very attentive and followed up with me frequently. A shuttle was provided to get me back home which was much appreciated and they were very accommodating by allowing me to pick up my car outside of regular service hours. More

by jstein92 Verified Customer Verified Customer

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Unfortunate ending to a perceived good relationship Unfortunately, a very poor experience. Since 2016, Three County has taken care of all my oil changes and other services, and we've had a great rela Unfortunately, a very poor experience. Since 2016, Three County has taken care of all my oil changes and other services, and we've had a great relationship. I towed my vehicle to the dealership last week for a diagnosis because the car would not start. On June 2nd, Michael Carbone told me the starter needed to be replaced and he gave me a quote of $778.00 (plus tax) to have it fixed. I decided to not have the work done, and agreed to pay the diagnostic fee and have the vehicle towed from the dealership back to my home in Weehawken, NJ. Mike assured me the vehicle was ready for pickup and sent me a link to pay the diagnostic fee of $138.61, which I paid over the phone prior to the tow scheduled on Thursday, June 4th. At 2:30pm on June 4th I received a call from Mike. He informed me the tow truck had arrived, but that the vehicle was not actually ready because they had not put the starter back together. Mike asked if it was a problem for me to receive the car this way and that if he had to put everything back together, it would take more time. He then told me that because ultimately the starter needed to be replaced he didn't think it would be an issue to return the car this way and said he could leave the starter on the floor inside the car. Because I would have had to reschedule the tow if I waited for the dealership to reinstall the starter, which would incur an additional charge, I agreed to take the vehicle knowing only that the starter had not been put back in. The vehicle was towed to 4100 Park Ave, Weehawken,NJ and arrived at 3:00pm. I inspected the interior of the vehicle and found the starter motor wrapped in an oily rag along with 2 bolts and 2 nuts. When I attempted to lock the vehicle, I realized the car had no power. My vehicle has power door locks and an alarm, neither of which now functioned, which obviously caused me great concern. At 3:13 pm, I called Three County VW and spoke with Mike again, told him my dilemma about not being able to lock the car, and the car not having any power. I asked if he had looked under the hood prior to the vehicle leaving Three County VW and he said he had not. I requested Three County VW either get a technician out to my location to resolve the issue with the power not working, or have the vehicle towed back to Three County, and then towed back to me. Mike told me they could not send anyone, or pay for towing my car back to Three County, and he suggested I speak with the service manager, Matt Kuczek Matt informed me that they had not connected the battery and that I would need to connect the cable to the terminal. I raised my concern that I am not a mechanic, did not have the proper tools, and was hesitant to do what he instructed. He told me it wasn't difficult. Feeling overwhelmed and not wanting to risk leaving my vehicle unlocked where it is parked, I did as Matt instructed and was able to get the cable on the battery and lock my car. On Saturday, June 6th, I checked on my car again, and noticed a 3” diameter pool of oil under the car. I did not previously have an oil leak, and neither Mike nor Matt had mentioned an oil leak from the diagnostic from Thursday. At 2:16pm, I called Three County VW and spoke with Michael Carbone again. I informed him that I was unhappy with how the vehicle was not ready on time for the tow, the negligence of Three County not having the battery connected knowing that I have power locks, and them asking me to do the work to connect the battery. I requested that Three County VW tow my car back to their shop and return it to the way it was when they first received the car for diagnostic service. Mike told me that they could put everything back together, however, they would not pay for the cost of the tow to and from where the car is parked. I asked to speak with the service manager, Matt, again. I spoke with him about the entirety of my situation and he reiterated that Three County VW would not pay for the tow. He said that if I paid, again, for towing back and forth, they would reassemble the vehicle. I was shocked at his response and told him that I felt they had been unprofessional in handling the situation, more specifically how they instructed me to connect a battery cable when I had made it clear I was uncomfortable doing it, and should pay for the tow when they are ultimately responsible for the situation. I also informed Matt that the car is now significantly leaking oil and this was not an issue prior to the diagnostic and was not listed in the service report from Invoice #24759. Matt disregarded the new issue as related to the engine being disassembled, and suggested the tow truck had damaged the vehicle. I also asked Matt if it was common practice for Three County VW to tell customers to do work on their vehicle similar to how he instructed me to connect the cable to my battery. Matt replied, "Yes." I asked him if it had been my wife who called him with the same issue about the power not working, would he have instructed her to connect the cable to the battery as he had instructed me. He said, "Yes, or I would have told her to ask someone who could do it." I then asked to speak with Matt's manager. Matt told me he wasn't available but could forward me to his voicemail, which I agreed to and he did. I left a voicemail with General Manager, Scott Senior and am awaiting his reply. I was unhappy with how this situation was handled by Three County, and even more upset at the fact that I had to take time out of my work day on Thursday to handle a problem that should have been taken care of before they released my car to me. ----Response from Three County VW on 6/08/2020---- “Thank you for taking our review. I apologize to your visit did not go well. As we spoke about, disconnecting the battery is normal procedure for removing a starter. If starter is to be left out, battery is left disconnected as a precaution so the loose wiring does not cause a problem. As far as the oil leak you are seeing, the technician did not note anything. Not sure what may be leaking. As we had discussed, may be a Possibility that the tow truck potentially damaged something when car was towed? If you have any further questions, please feel free to reach out to me, Thank you and be well.” More

by Marcello Garofalo Verified Customer Verified Customer

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Loyal Customers My family owns four (4) Volkswagen vehicles: a Jetta, Tiguan, Atlas, and an R32. Over the years, we have always relied on Three County Volkswagen to p My family owns four (4) Volkswagen vehicles: a Jetta, Tiguan, Atlas, and an R32. Over the years, we have always relied on Three County Volkswagen to provide all of the scheduled maintenance service on all of those vehicles. The staff has always been knowledgeable, courteous and friendly. I trust Three County and I would not go anywhere else for service. More

by SORIANRC Verified Customer Verified Customer

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Very informative quick friendly fast paper work salesman was honest the people went above and beyond to make my experience a good one everyone was professional was honest the people went above and beyond to make my experience a good one everyone was professional More

by BOBWJENKINS7 Verified Customer Verified Customer

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