Matt Lemire | Page 9

have purchased 11 cars in my lifetime and purchasing my vehicle through Werner Mazda has been the experience I've ever had. Everyone I've interacted with have been friendly and comfortable to talk to, seem vehicle through Werner Mazda has been the experience I've ever had. Everyone I've interacted with have been friendly and comfortable to talk to, seemed genuinely interested in making sure I had a great experience. This is especially true because I didn't want to buy a vehicle but my SUV was beyond reasonable repair and I was grumpy about having to purchase a new vehicle (lol). We went to 7 dealerships in two days trying to find a replacement vehicle that fit my specs at a price I was comfortable with. Werner was the first dealership we visited and they set the bar high. From the moment I entered the dealership, I felt the laid back and efficient vibe. From my salesperson, Joe, to the management team - Nick and Rich, there was zero pressure, yet they made it known they wanted to earn my business. They all listened to what I wanted, addressed my concerns and gave me the information I needed to make my car buying decision. They even told me what I probably didn't need (that's rare). There are clear reasons they were the first and last dealership we visited to buy our new vehicle - a CX-90. Thanks for a great experience Werner Mazda!! More

by turtlegirl Verified Customer Verified Customer

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The communication and the service in buying my CX-50 was excellent. They worked with me every step of the way. excellent. They worked with me every step of the way. More

by gathayer1 Verified Customer Verified Customer

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Do not go to this dealership, I went due to the high regards of it being a friendly dealership I got tossed around to 4 different sales reps during the process, sent emails to Cameron and called, never regards of it being a friendly dealership I got tossed around to 4 different sales reps during the process, sent emails to Cameron and called, never returned any emails mails, also did not set up a insurance binder out the door, had to stop down 3 separate times due to them filing paperwork wrong, and still charged me almost a $550 admin fee, rediclouse! I have been to multiple different dealerships and never have I once been tossed around this much. How difficult is it to give proper emails and numbers. Lost a future customer will never buy from again. More

by coreyhills751 Verified Customer Verified Customer

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Great people to work with. No hidden cost or pressure to buy. Will definitely recommend werner to family and friends No hidden cost or pressure to buy. Will definitely recommend werner to family and friends More

by tch1108 Verified Customer Verified Customer

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Werner Mazda was excellent to work with. I was able to work through getting a new vehicle out of state via text and Rob was very helpful. I told him what I needed and he went above and beyon I was able to work through getting a new vehicle out of state via text and Rob was very helpful. I told him what I needed and he went above and beyond to make it happen! I just wish I loved closer so I could use the dealership for all my mazda needs More

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Would highly recommend Werner Mazda. Ryan in sales was terrific. No pressure, personable, quick to have car ready to test drive, easy going, knowledgable. Sales manager, Rich, was inc Ryan in sales was terrific. No pressure, personable, quick to have car ready to test drive, easy going, knowledgable. Sales manager, Rich, was incredibly helpful in satisfactorily solving an issue with my new car. And settling on a price I was happy with was an easy, no pressure process. Dylan in service was so patient, respectful and kind in explaining the work they were doing. Eric in sales was also super responsive in helping resolve an issue and having my new vehicle delivered to me. Matt in finance was also no pressure, super personable and helpful. Can't ask for more. I'd purchase here again for sure. More

by lisajsvec Verified Customer Verified Customer

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The process of returning one leased vehicle and leasing a new, was without issue and was a great experience. From the sales rep (Mike) to the finance rep, to the fro t desk receptionist, the experience was new, was without issue and was a great experience. From the sales rep (Mike) to the finance rep, to the fro t desk receptionist, the experience was professional and enjoyable More

by barbwright.57 Verified Customer Verified Customer

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My first impression of the dealership was that it's very clean and attractive. It was very busy over the Thanksgiving holiday weekend. But, despite that, I was able to get the exact vehicle I wanted at a f clean and attractive. It was very busy over the Thanksgiving holiday weekend. But, despite that, I was able to get the exact vehicle I wanted at a fair price. They also completed the deal hours shorter than my last car buying experience about 4 years ago at another dealership (Honda). Everyone was very nice to work with and I will not hesitate to bring my new 2025 CX-5 2.5 Turbo Signature back there for service. All the folks involved in handling my trade-in were also very accommodating and helpful. The service folks hustled at the end of the next business day to get me my inspection sticker, which was much appreciated. I have two minor complaints: The dealer website could use a little work. Every time I priced out a vehicle on the site, it generated a new request to the sales team. By the end of my online pricing review, I had 4 different sales folks reaching out. Also, there are odd hard coded financing term lengths like 27 months but not 36 months for the payment calculator in the finance section. First world problems. After being a diehard Honda enthusiast for the last 26 years, I decided to change it up with Mazda. I love my new CX-5 and the amazing value it brings compared to the competition! I'm stoked about the level of performance and luxury it has. Mazda, please don't change that in future models. More

by HarmonJA Verified Customer Verified Customer

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This purchase was my my first exposure to Mazda as a manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they e manufacturer. I don't consider myself a brand enthusiast due to the ebb and flow of manufacturing and the subsequent ups and downs of quality they experience within nearly every brand. That being the case, I tend to pay attention to the season of a brands reputation and the quality of the product they are producing. I am a thorough researcher before committing to large purchases, and often times I find myself rolling my eyes when I speak to the salesmen at a dealership. Being a resident of rural southern Maine, there were limited options for Mazda dealers to frequent and Werner Mazda was definitely NOT the closest option. However, they had the configuration of the vehicle I wanted on the lot, so I reached out and began communicating with the dealership through digital means such as email and text message. This is often an easy litmus test as to whether a dealership has their act together or not, and the latter is usually exposed by an immediate phone call after the customer reaches out in a written format (personal pet peeve of mine). I was pleased to find that my designated Salesman was happy to engage with me via text message and did not treat me like I was texter #5436 that he was juggling, he had a real "Cam-do" attitude, if you will. As my interest peaked and my communications increased in frequency, Cam's sales manager seamlessly took over communication, making sure to introduce himself since all the messages came from the same number on my end. You could imagine my excitement when I discovered that I was talking about purchasing a vehicle from THE Richard Hammond. I asked, "is this the actual Richard Hammond?!" to which I received the response; "You'll have to drop in to find out". Well, that was all the invitation I needed to throw the Mrs in the car and drive nearly 2 hours to the dealership. When we arrived, we were met by Cameron and Richard (Spoiler Alert: It was not THE Richard Hammond...) who promptly introduced themselves and quickly got the vehicle we were interested in right in front of us while also providing us similar options. Cameron gave me a tour of the vehicle and answered nearly all of my questions even to the extent that one particular point of contention that I had read otherwise on, when I revisited Cam and challenged him, he sourced his information and I was happily humbled. At first I thought he was a bit smug but I realized it was actually confidence in his knowledge of the vehicles he is selling, which was all the more insufferable... There's nothing worse than a salesman that's RIGHT, not something I was used to. Not long into our visit we decided to make a purchase, and in short I must say that working with both Cameron and Richard was one of the most painless car buying experiences I've ever had. Normally any negotiation is a proxy war between the customer and the sales manager, translated through the salesman. This was not the case for us, Richard quickly came over and became an active participant in the process of making the deal, an action which I cannot overstate how much I appreciate. I have never had such a seamless buying experience at a dealership in all my years buying a vehicle. The people at Werner were honest, transparent, knowledgeable, and respectful. I can't recommend them enough and we are absolutely thrilled with the vehicle. More

by Peoplecallmejer Verified Customer Verified Customer

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From beginning to end nothing but professionalism and kindness from every person we dealt with kindness from every person we dealt with More

by tammywright1975 Verified Customer Verified Customer

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