Matt Nelson | Page 2

Thank you Temi and Luther Honda for the positive experience buying our Honda Pilot! Temi is extremely knowledgeable, patient, and kind! There are several special elements to each vehicle - Temi wa experience buying our Honda Pilot! Temi is extremely knowledgeable, patient, and kind! There are several special elements to each vehicle - Temi was prepared to show us as well as surprise us with some of his personal favorites! Temi went above and beyond with teaching us ‘how to’ program settings, and even set up the basics for us before we picked the Pilot up! We highly recommend working with Temi for your next vehicle purchase. More

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Temi was the best car sales person we have ever had. He was thorough, respectful, knowledgeable about the vehicle. He has great listening skills and made the experience stress less and enjoyable. I w He was thorough, respectful, knowledgeable about the vehicle. He has great listening skills and made the experience stress less and enjoyable. I was anxious about all the new technology but Temi explained it and demonstrated it in a very understandable way. The pick up process was organized and easy. I’d rate Temi an A+++ sales person. More

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Temi is a joy to work with. He makes the buying process easy and efficient. He is very knowledgeable about the different car models and does an excellent job demonstrating the f He makes the buying process easy and efficient. He is very knowledgeable about the different car models and does an excellent job demonstrating the features and how to set up your new car. This is our second car purchase from Temi. More

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Dealership was nice, my sales guy, John, was AWESOME! Let me do multiple test drives, answered all my questions! Let me do multiple test drives, answered all my questions! More

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Had a very pleasant experience at Luther Hopkins Honda and that's mostly because of Temi making sure i was taken care of. and that's mostly because of Temi making sure i was taken care of. More

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This whole experience at Honda Luther was amazing. Thanks TEMI for all you’ve done in my car selection. The finance department was a real pleasure as well and made me feel like family. I will definite Thanks TEMI for all you’ve done in my car selection. The finance department was a real pleasure as well and made me feel like family. I will definitely recommend you to anyone looking for a new car. More

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I don't normally review, but my experience was so exceptionally bad, I need to. TLDR - The worst sales tactics DO NOT GO HERE IF YOU'VE NEVER BOUGHT A CAR BEFORE. And for the love of god, never wor exceptionally bad, I need to. TLDR - The worst sales tactics DO NOT GO HERE IF YOU'VE NEVER BOUGHT A CAR BEFORE. And for the love of god, never work with Tony in finance. Matt was much better, though only after they got me to sign for the car and had me on the hook for $16k. I will never come back here and tell everyone I know to never come here. If I could have backed out of the deal after talking to Tony, I absolutely would have. Tucker was kind but didn't seem entirely sure of the process from the finance end. I'm not trying to get anyone in trouble, just being honest about my experience. I'll start from the beginning. Firstly, when coming in to purchase my vehicle, they had added on additional items that I had no interest in, which increased the price of the vehicle nearly a thousand dollars. I asked them to take both off and they didn't at first. It took 1 hour of debate to get them to fully remove/discount the items that they didn't advertise online were on the vehicle. If I had known that this salesperson crap was a sign of what's to come, I would have left right there. Those tactics are kinda expected, though not fun to deal with. I left at this point feeling happy with the sale. Then comes the really awful experience, when I went to buy the car. I have never bought a car before or taken out a loan to buy a car. The man I was shown to do finance with, after being forced to wait for nearly two hours, was the worst customer experience I've ever had (Tony in finance). He explained practically nothing about what he was shoving in front of me to sign, mocked me for doing simple math in my head and giving an exact amount down after what I was going to finance, threw pens around his office when I hesitated to sign something, laughed at my situation when I explained to Tucker that I needed to go talk to my bank to get the Cashier's check from my loan. The funny/sad part about this, is that I've never gone through this process before. The bank that I'm financing through said that I needed a purchase agreement first and then they could either wire the money to the dealership, or give me a cashier's check. When I came in to the dealership, I was unaware that they were going to be FURIOUS if I didn't have the cashier's check on me before the purchase agreement. This put me in a catch-22 situation where both institutions wanted something from the other and were going through me to get it. I felt so overwhelmed and caught off guard at the hostility displayed by Tony, that I just signed for things. Additionally, without explaining what I was signing, Tony didn't give me any copies of documents with my signatures on them. This meant that when I got home to try to figure out what I was legally responsible for, I had truly no idea. Nothing had my signature on it, and since it wasn't explained considerately, I didn't know if I could back out of the deal. At that point, I desperately wanted to. That was how bad my experience with that man was. Of course, I needed to plan in case I had actually signed the purchase agreement (I wasn't sure since it wasn't explained and the document he gave me didn't have my signature on it). So I went about getting the rest of the $16,500. Turns out, I had signed the purchase agreement, and so when I went in to give them the check, I asked to talk to Matt in finance instead of Tony. And Matt was genuinely helpful, he went through everything and explained it clearly and completely. He answered every question I had and gave me a copy of all the documents I had signed. The really awful thing is that I was already legally on the hook for $16.5 thousand dollars at this point. So they only were kind and helpful after that. I'm never coming back to this place, and they have lost a loyal customer who has only ever driven Honda's and learned to drive on Honda's. An absolutely terrible first buying experience. More

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Temi was so fun to work with. He made the process seamless and it didn’t feel like I was driving a car. Leonard checked in with us a couple times and really made us feel at home. He made the process seamless and it didn’t feel like I was driving a car. Leonard checked in with us a couple times and really made us feel at home. Everyone from Temi to Mark (I believe that was his name) were PHENOMENAL. I can tell they all have a passion for what they do and it shows!!! Keep up the good work guys! I’ll be back to buy again but hopefully not for a decade!!! 💟 More

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It was great to work with Temi! He made the process fun and informative. He is very earnest and so refreshing to work with. He answered all our questions, kept us well informed in t He made the process fun and informative. He is very earnest and so refreshing to work with. He answered all our questions, kept us well informed in the process, and saw us through the whole process. We won’t consider working with any other salesperson! We 10/10 recommend Temi! More

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Good customer service and easy car buying experience. The Salesperson Temi was helpful, easy to work with, and did not pressure us to buy. He had a sense of humor too. Would purchase from Temi and Hopkin The Salesperson Temi was helpful, easy to work with, and did not pressure us to buy. He had a sense of humor too. Would purchase from Temi and Hopkins Honda in the future. More

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