Matt Russell
Matt Russell at Michiana Chrysler Dodge Jeep RAM Fiat
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Matt Russell | Page 5

Service Advisor

Michiana Chrysler Dodge Jeep RAM Fiat

120 W McKinley Ave
Mishawaka, IN 46545

Contact Me
5.0
50 Reviews

My name is Matt Russell. I am from Alabama, and have lived in Indiana now for 8 years. I am the proud father of 2 boys, and husband to my wife of now 12 years. I love to coach baseball for my kids, and any activity involving my family.

Dealership Experience

4 yrs, 8 mos

Industry Experience

4 yrs, 8 mos

Languages Spoken

English English

5.0

50 Reviews

Write a Review

50 Reviews of Matt Russell

November 20, 2020

Dealership Rating
Employee Rating

Took my gladiator in first service dropped off around 11 AM. Jeff took care of it and had the issues taken care of right away. Picked up at 4:30 that afternoon. They did a great job. Highly recommend More

by Wrangler 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rashidah Maclin , Jeff Bailey, Victor Sheetz, Shadely Wilkins

Nov 20, 2020

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the great rating and review! Thank you for your business! We appreciate you! Have a wonderful weekend! :)

September 04, 2020

Dealership Rating
Employee Rating

Great place, they work hard for me to get the best price,gave me the most for more trade , salesman matt did I great job More

by adamwmoore99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Leitch

Sep 04, 2020

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great review! We are so happy you had a wonderful experience here at Michiana! Thank you for letting us earn your business! We appreciate you! Have a wonderful weekend! :)

August 31, 2020

Dealership Rating
Employee Rating

Manipulative, dishonest, intimidating and blatant lies. I regret ever entering the dealership and resent their attitude towards us. I would recommend going to another dealership who isn't focused on sale re More

by MM7865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon - very deceitful

Aug 31, 2020

Michiana Chrysler Dodge Jeep RAM Fiat responded

We are very sorry you feel this way. This is not how we do business here. We are here to help and assist people any way we can. Please call 574-254-2010 and ask for Sales Manager Jarrod Enyart or Service Manager Justin Bratzler to discuss your situation more in private. Have a wonderful week!

August 04, 2020

Dealership Rating
Employee Rating

The guys I worked with at Michiana Chrysler Dodge Jeep RAM Fiat were amazing! It was a long process but they were patient, knowledgeable and way to work with. They came up with a deal I hadn’t thought of More

by penny.bigger
Recommend Dealer
Yes

Other Employees Tagged: Mark Young , Jared, Nathan Palmer

July 27, 2020

Dealership Rating
Employee Rating

Matt was very friendly and professional. He told incredibly terrible jokes which made the car buying process not so tedious. He listened to my requests and did not push to buy anything more expensiv More

by Tessa R.
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Five stars

July 04, 2020

Dealership Rating
Employee Rating

Matt was great. He answered all our questions and was professional and courteous. We ended up buying our new ram 1500 he found the right fit for us. I would definitely recommend him.to friends looking More

by Yvonne
Recommend Dealer
Yes

Other Employees Tagged: Kevin Leitch , ivan

June 29, 2020

Dealership Rating
Employee Rating

Super helpful. Great business. Really friendly! Good deals. They helped me out in the best way possible. They met every request I had. I highly recommend Michiana Chrysler Dodge Jeep Ram! More

by T
Recommend Dealer
Yes

Other Employees Tagged: Kevin Leitch

June 12, 2020

Dealership Rating
Employee Rating

The car is extremely dirty we had to detail it ourselves found a problem with it when we got home and you refuse to fix it not satisfied! More

by ashleykimpel
Recommend Dealer
No

Other Employees Tagged: Kevin Leitch , Sales manager- no stars!!!

Jun 15, 2020

Michiana Chrysler Dodge Jeep RAM Fiat responded

We are very sorry you feel this way. We do whatever we can to make our Used vehicles as clean as possible for our guests. We agreed to fix the dent that everyone noticed on the vehicle. We did not notice any other issue with the vehicle when we were walking around it with you before you decided to purchase it. Thank you for your business! Please call 574-254-2010 to discuss your situation more in private with one of our Sales Managers. Thanks. Have a wonderful week!

Jun 21, 2020

ashleykimpel responded

I did speak with the dealer and he spoke with the sales manger privately before posting my review and still refused to help. The day I bought it I sent the dealer a picture of the cracked frame piece on the windshield it took a week or better for him to get me an answer on the dent and that piece. We have an appointment with the guy to fix the dent but he explained to me it will not be fixed 100%.I also do not get to have the cracked frame piece fixed. My advice is when you buy a car from them inspect it down to every inch because once you leave they will not make anything right that you didn’t notice on the lot.

June 03, 2020

Dealership Rating
Employee Rating

Friendly salesman, easy process, great experience Bought my first vehicle last weekend from Matt (aka Bama) and had a great experience. Didn't waste our time/day, was friendly and helpful, and I came More

by jakem11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 01, 2020

Dealership Rating
Employee Rating

Very nice salesman took care of my daughter. She bought an Explorer. We will come back when in need of another vehicle. Financial guy was very nice and helpful too. More

by Great3016
Recommend Dealer
Yes

Other Employees Tagged: Kevin Leitch

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