Matt Sappenfield
Matt Sappenfield at 94 Nissan of South Holland
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Matt Sappenfield | Page 6

Owner Loyalty Manager

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.7
59 Reviews
4.7

59 Reviews

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59 Reviews of Matt Sappenfield

November 16, 2018

Dealership Rating
Employee Rating

Great team work Great service and wonderful customer service! If felt great being treated well as a valued customer. I would def recommend people at this location, ye More

by Trace43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Chase, Derryl Reese

Nov 20, 2018

94 Nissan of South Holland responded

Thanks so much! You are like family here :) Liz

November 16, 2018

Dealership Rating
Employee Rating

An Awesome Experience!!! The reason I gave 5 stars is because it was an awesome experience. I've been to quite a few service departments but so far this has been the best. The More

by Farlinda123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall , Steve Chase, Derryl Reese

Nov 20, 2018

94 Nissan of South Holland responded

Farlinda - this is exactly what we want to achieve - making you smile and feel special! We really appreciate your business. Keep in mind, you're welcome to come back for free car washes at anytime (except when it gets REALLY cold then we have to shut down the car wash till it warms up.) Liz

November 16, 2018

Dealership Rating
Employee Rating

Within thI've come to the service center for the same issue tire pressure warning light continues to come on. Service staff explained there was nothing they could do. I have to put air in Tire daily More

by pastor_chandler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Torrey Hall , Steve Chase

Nov 20, 2018

94 Nissan of South Holland responded

Hello Pastor Chandler. I'm so sorry you're having a recurring issue. I spoke with Steve who believes your issues stem from the temperature change. Please keep him updated as the temperature's get warmer (hopefully). Please copy me on the email, as well. steve@94nissan.com liz.sappenfield@94nissan.com Thanks for your communication and continual patience. Liz

November 09, 2018

Dealership Rating

Service area staff was great and was given detailed from the staff what was going on and what needed to be done. The person working on my car was courteous. More

by lucia.cazares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Chase, Derryl Reese

November 06, 2018

Dealership Rating
Employee Rating

Daryl in service he’s a keeper Daryl in service is always friendly, upbeat and keeps it straight with you. I trust his opinion and I wouldn’t take my car anywhere else but 94Nissan More

by Cyndi B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Chase, Derryl Reese, Liz Sappenfield, Vino Smith, Leon Wallace

Nov 20, 2018

94 Nissan of South Holland responded

Thank you Cyndi for choosing Nissan of South Holland as your dealer! Derryl is a fan-fave and I'm sure you can see why. Derryl truly cares for his customers like family. Be sure to come back for your free car washes! Liz

October 17, 2018

Dealership Rating
Employee Rating

Customer Service Steve Chase is the best service manager ever. The owners have become personal friends and treated like family. I love this place and will always come More

by CHAZ7930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Sappenfield, Zac Sappenfield, Joann Kimbrough, Otis Smith, Torrey Hall , Steve Chase, Derryl Reese, Liz Sappenfield, George Winston

October 16, 2018

Dealership Rating
Employee Rating

Best of the best Always treated VIP. Steve treats you like family and takes care of you in that manner. I feel safe putting my car in his hands! More

by skg969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Chase

October 15, 2018

Dealership Rating
Employee Rating

Excellent This experience was no different than any other.’Very professional with excellent service. The employees are very knowledgeable and were able to answe More

by Legend98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall , Steve Chase, Derryl Reese

October 12, 2018

Dealership Rating
Employee Rating

A day at the dealer's for service A day at 94 Nissan for service was relaxing and enjoyable. I had to wait a long time to complete my service, but I like waiting when everyone says hel More

by deidraharris192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall , Steve Chase, Derryl Reese, Vino Smith, Leon Wallace

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