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Matt Smith
Matt Smith at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Matt Smith

Collision Estimator

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.7
28 Reviews
4.7

28 Reviews

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28 Reviews of Matt Smith

November 12, 2025

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Employee Rating

Top notch service! ! Thanks to Matthew in body shop office!! Very happy with service ! Thank u More

by KJFISHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Sanders, Sam Lara, Jennifer Westerlund

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Nov 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I appreciate you taking the time to share your experience with us at James Wood Chevrolet Buick GMC Decatur. I am glad that Matthew provided you with top-notch service in the body shop. We look forward to assisting you again. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 09, 2025

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Great service but had an issue with car after receipt and would have had to wait a few days to get it resolved had i not done it myself More

by JCRAB66
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback. I’m glad to hear you were pleased with the service you received. James Wood Motors values customer input, as it helps us review how we can support every guest when unexpected issues arise after a visit. If you’d like to talk more about your experience or the situation with your vehicle, please feel free to reach out to me directly. Your insight helps us continue improving the level of service we provide. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

November 07, 2025

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Told me 1-2 weeks but took over 6 weeks. Broke my windshield and billed me for it. Truck sat for 4 days with nothing being done when the service center was supposed to install a speaker. Mea More

by duanes3337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Sanders

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Nov 09, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Our team has acknowledged this review.

September 02, 2025

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Customer service from Bryan is above average ! The quality of work is top notch , love my Buick More

by GLITTERFR
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley

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Sep 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that you had an excellent experience with Bryan and that you're loving your Buick. At James Wood Chevrolet Buick GMC Decatur, we always strive to provide top-quality service and vehicles. I appreciate your feedback, and we look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

August 26, 2025

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Very pleasant people to work with. All of the employees are very knowledgeable. I would recommend them. More

by j.don.reeder
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Recommend Dealer
Yes
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Aug 27, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our team at James Wood Chevrolet Buick GMC Decatur. Our employees strive to provide knowledgeable and friendly service, and your recommendation means a lot to us. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 07, 2025

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Wonderful place to shop. Friendly staff. Great inventory. Comfortable facility. Great prices. No dealer ad ons. More

by abelden0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

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Jun 07, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about our friendly staff, great inventory, and comfortable facility at James Wood Chevrolet Buick GMC Decatur. We're glad you found our prices appealing and that you enjoyed your experience with us. We hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 31, 2025

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We live in Wise County, Texas. James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service departm More

by robcox15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Starla Johnson, Mark Sanders, Sam Lara, Jennifer Westerlund , Thomas Lynch

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Jun 01, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much! I'm happy to hear you've been a loyal customer since 2007 and that our Sales and Service departments have consistently met your expectations. Your trust and support for James Wood Chevrolet Buick GMC Decatur mean a lot to us. We look forward to serving you again in the future and appreciate your high recommendation. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 01, 2025

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We only shop James Wood. Their sales, service and collision center teams in Denton & Decatur are the best. Five vehicles purchased. Looking forward to number six. More

by mmccoy276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, Jennifer Westerlund, Dason Howard , Krystal Gipson, Zach Rhine

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Apr 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our sales, service, and collision center teams at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your loyalty and look forward to assisting you with your sixth vehicle purchase! Don't hesitate to reach out to us when you're ready. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 28, 2025

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As always, James Woods delivers. Regardless of your buying a new vehicle or getting your vehicle serviced. More

by croger1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Miller , Krystal Gipson

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Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Roger! I truly appreciate your support and are thrilled to hear that James Wood Chevrolet Buick GMC Decatur consistently meets your expectations, whether you're buying a new vehicle or getting service. I look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 10, 2025

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Employee Rating

James Wood Body Shop provided excellent service, delivering high-quality repairs with great attention to detail. The staff was professional, knowledgeable, and ensured the work was completed efficie More

by pinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Belden

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Mar 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! We're glad to hear that you appreciated the high-quality repairs and professional service provided by our team at James Wood Chevrolet Buick GMC Decatur. Your feedback regarding the credit card transaction fee is important, and we'll ensure it is shared with our management. We're here to assist you with any future needs, and we look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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