Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine

Matthew Branch | Page 9

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
94 Reviews
5.0

94 Reviews

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94 Reviews of Matthew Branch

January 25, 2024

Dealership Rating
Employee Rating

Service team was friendly and professional My appointment was timely and comfortable in the showroom waiting area. More

by cindyanthony55
Recommend Dealer
Yes

Other Employees Tagged: Deion Thomas, Tyler Jordan

Jan 26, 2024

Five Star Subaru of Grapevine responded

Thank you, cindyanthony55, for being a valued Five Star Subaru customer. Our aim is your complete satisfaction. Call us with questions about your car any time at 817-438-1700. Best regard, Jake Ritter, Service Director

January 13, 2024

Dealership Rating
Employee Rating

From beginning to end, I was given off and on notice as to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes More

by vickianderson43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2024

Five Star Subaru of Grapevine responded

Thank you, Vicki! We appreciate helping with your auto needs at Five Star Subaru. When you have questions or vehicle concerns, give us a call at 817-438-1700. We are always happy to share our advice. Let us know when we will see you and Maggie again. Take care, Jake Ritter, Service Director

December 28, 2023

Dealership Rating
Employee Rating

best service I've ever had matt kept me informed throughout my service and service was done right the first time More

by CHOUSKNECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deion Thomas , Colin Housknecht

Dec 29, 2023

Five Star Subaru of Grapevine responded

CHOUSKNECHT, We appreciate you and your business in the Five Star Subaru service center. When you require additional assistance, please feel free to contact us at 817-438-1700. We are here to assist you and anticipate being your preferred dealership for all your automotive requirements. Thank you, Jake Ritter, Service Director

December 20, 2023

Dealership Rating
Employee Rating

I like that I can make appointment show up and everything is done with in an hour. They also changed my battery in my key fob. I will continue going to Five Star for all of my Subaru service because it does More

by wynstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews

Dec 21, 2023

Five Star Subaru of Grapevine responded

Thank you, wynstn, for taking the time to rate your Five Star Subaru service visit. We appreciate your endorsement and patronage. We eagerly anticipate the opportunity to consistently meet and exceed your expectations as we continue to serve you in the future. Stay in touch at 817-438-1700. Safe travels, Jake Ritter, Service Director

December 13, 2023

Dealership Rating
Employee Rating

Your service is impeccable. Mike Ohanesian, service coordinator does an excellent job In getting the job done. He’s great asset @ 5 Star Thank you More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Dec 13, 2023

Five Star Subaru of Grapevine responded

Thank you, Jeff, for endorsing the Five Star Subaru service department. We agree Mike and Matthew are assets to our dealership. Reach out to us at 817-438-1700 when you need vehicle advice. We want to always be your first call. Best regards, Jake Ritter, Service Director

December 12, 2023

Dealership Rating
Employee Rating

My car died, needed a battery it happened right before the service department was to close. I called to make sure they would be there and could take my car. I pulled up to service they had a loaner ready More

by Rogersrsmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Five Star Subaru of Grapevine responded

Rogersrsmm, Customer service is a priority at Five Star Subaru. We were more than happy to help and we hope you count on us again. Reach Matthew and our techs at 817-438-1700. Safe travels, Jake Ritter, Service Director

December 12, 2023

Dealership Rating
Employee Rating

Just went for my 6000/6 month oil change. and inspection. They went over everything prior and the results afterwards. Great service! More

by debbiewerk2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Deion Thomas

Dec 13, 2023

Five Star Subaru of Grapevine responded

Thank you, debbiewerk2, for making Five Star Subaru your auto center. Between visits, call us at 817-438-1700 if you need our knowledge. We are here to keep you informed and happy with your car. Take care, Jake Ritter, Service Director

December 05, 2023

Dealership Rating
Employee Rating

I recently took my 2022 Outback to the Grapevine Subaru service department at 5star Subaru for some minor service. I made a sameday appointment online and was greeted by a friendly and courteous staff. The More

by 23syndrome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deion Thomas

Dec 05, 2023

Five Star Subaru of Grapevine responded

23syndrome, From the service team at Five Star Subaru, we want to express our gratitude for your great feedback. As a valued customer, please feel free to contact us at 817-438-1700 whenever you require automotive advice. Your trust is important to us, and we're here to help you fully enjoy your Outback. Thank you, Jake Ritter, Service Director

November 29, 2023

Dealership Rating
Employee Rating

Five Star Subaru is fantastic! The staff is super friendly and helpful. They helped me find the perfect Subaru, explained everything clearly, and made buying a breeze. Great servic More

by Majid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2023

Five Star Subaru of Grapevine responded

Thank you, Majid, for taking the time to endorse the processes at Five Star Subaru. It is important that we continue to stay in touch. Let us know when you need our vehicle advice at 817-438-1700. We want to make certain you fully enjoy your Subaru. Best regards, Doug Laymon, Sales Manager

November 18, 2023

Dealership Rating
Employee Rating

There were no serious problems. Most issues were caused by delays due to test equipment failure. More

by Jmbolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Lauren Cano

Nov 19, 2023

Five Star Subaru of Grapevine responded

Jmbolles, We appreciate helping you with your auto care at Five Star Subaru. Let us know when you have maintenance questions at 817-438-1700. We look forward to hearing from you again. Thank you, Jake Ritter, Service Director

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