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Matthew Falcon
Matthew Falcon at Liberty Honda

Matthew Falcon

Shuttle Driver

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.7
72 Reviews
4.7

72 Reviews

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72 Reviews of Matthew Falcon

October 20, 2025

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Employee Rating

All the staff was kind and courteous and knowledgeable and they kept me informed in regards to issues with my vehicle and I was very happy with the service More

by cblesshim3@frontier.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Oct 20, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

October 10, 2025

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Employee Rating

They went above and beyond to help get my car repaired and were a big help with dealing with the warranty company! More

by BCOX20296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Oct 10, 2025

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2025

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Employee Rating

first time going here and loved how professional they where and with the details about my car More

by shawnag92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Mercado-Sanchez

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Sep 13, 2025

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

September 05, 2025

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Employee Rating

Very professional and helpful on every aspect of their work. Didn't guve up on the first try trying to fix the issue on my vehicle More

by DIANNEADAMS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Brewer

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Sep 05, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 05, 2025

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They were so nice, I called and they took me in right away, I didn't have to schedule an appointment, they were very nice to accommodate me, I was so stressed with what was going on with the car, they ma More

by christinawlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

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Sep 05, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

September 04, 2025

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Employee Rating

Service department always keeps up to date and finishes in timely fashion. Highly recommend anyone to get service done in Hartford location More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez, Nelly Justiniano and svetlana reish

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Sep 04, 2025

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 01, 2025

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Employee Rating

Excellent customer service skills, knowledgeable about the product and one of the better personalities I have encounter at the dealership in a long time. More

by SHARON.MASHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Brewer

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Aug 01, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

July 31, 2025

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Employee Rating

The communication was prompt, accurate, and frequent. I really appreciated that and the use of a loaner while my car was being serviced. More

by wetherelldanielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

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Jul 31, 2025

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2025

Dealership Rating
Employee Rating

I think the staff would be better if they were a little more caring and supportive. Other than that, I love Liberty Honda. More

by Bugradandil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

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Jul 23, 2025

Liberty Honda responded

Thank you for this feedback. We always aim for a 5-star experience, and we're sorry that we fell short here. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 10, 2025

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Employee Rating

Liberty Honda has been my dealer of choice for many years. They have always given me great service. More

by gerry.gibson1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio , Scott Brewer, Leslie Mercado-Sanchez

Report | Print
Jul 11, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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