Matthew Fuchs | Page 20

Great service very professional I had my car back when promised I will continue to bring my Jeep here . promised I will continue to bring my Jeep here . More

by kshaun8 Verified Customer Verified Customer

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Every time I bring my car in for service I expect to deal with an issue w the human side of their service and once again this was the case. I just don’t understand why this always happens when you have a p with an issue w the human side of their service and once again this was the case. I just don’t understand why this always happens when you have a person whose job it is to maintain contact with your customers so they know when their car is ready. There is no transparency which leads to customers getting screwed left and right. I can literally write stories of how poor this dealership is run and only go back to them bc my xxx jeep has so many issues and needs to be fixed. Ugh. Can’t stand Salerno…for years. Oh and this is my fourth vehicle from this place, you would think they would at some point realize I leave upset every time. Def my last. I dropped my jeep to 10am for tire change and new brake pads. at 330 I received a voicemail that “they are wrapping up everything for the day bc they are missing a part”. I go to the dealership to pick up my car and it is not ready for another hour. A hour would have been 430, instead salerno calls and leaves a message at 552pm letting me know my car is done and needs to be picked up by 6pm. What??! I had no car to take my kids to events and to school in the am despite it pouring outside. And lastly a credit card fee in addition to the thousands it costs to repair my car. It cost me $54 to use a credit card. I’m so done. You stink! As usual. More

by cohenwb Verified Customer Verified Customer

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Had service and recalls addressed. Good service. No issues regarding drop off or pick up. Good service. No issues regarding drop off or pick up. More

by JTKBT Verified Customer Verified Customer

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The Salerno Duane team is a professional group, who is skilled at servicing their clients well. We have had nothing but positive experiences with them. skilled at servicing their clients well. We have had nothing but positive experiences with them. More

by BH973 Verified Customer Verified Customer

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Matt and Billy in service dept are always so helpful whenever I bring car in for service whenever I bring car in for service More

by rburke2005 Verified Customer Verified Customer

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When I booked the appointment I told them that the car needs to be looked at by a senior technician. I gave them the bulletin that explained the problem. I still don't know whether its been fixed or looke needs to be looked at by a senior technician. I gave them the bulletin that explained the problem. I still don't know whether its been fixed or looked at. I dropped the car of and picked it up that evening. I've called and emailed to find out what they found and no-one has called back. More

by peterrichardsonllc Verified Customer Verified Customer

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Very poor customer service, no other way to put it. Local dealership that would never get my business going forward, you can do better. Shameful! Local dealership that would never get my business going forward, you can do better. Shameful! More

by Bad Customer Service Verified Customer Verified Customer

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Always ready to assist and give the best recommendations. Appointments are given in a reasonable amount of time, considering the times we are living in now. Overall, really satisfied! Appointments are given in a reasonable amount of time, considering the times we are living in now. Overall, really satisfied! More

by Pepe Luque Verified Customer Verified Customer

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Great service, done on time and as expected. Matthew was a pleasure to work with and drop-off/pick-up was quick and easy. Matthew was a pleasure to work with and drop-off/pick-up was quick and easy. More

by gregr328 Verified Customer Verified Customer

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It took over 4 weeks to get an appointment. Then 1 week wait just to have my car looked at. Then another week to have a part delivered and then installed. Then after leaving, the check engine l Then 1 week wait just to have my car looked at. Then another week to have a part delivered and then installed. Then after leaving, the check engine light went on and I had to go back. More

by csidwa0 Verified Customer Verified Customer

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