Matthew Fuchs | Page 24

Dropped my car on Dec 5th for a recall, only to be told on the 12th all the parts weren’t available. This means it wasn’t even looked at until then. To make a long story short, they called me previously th on the 12th all the parts weren’t available. This means it wasn’t even looked at until then. To make a long story short, they called me previously that all the parts were available - that’s why I had the appointment booked in the first place. Car ended up not getting the service done, no loaner provided during any of this time, got the car still incomplete on 23rd of December. It’s a chore calling them to find out what’s going on, if you can even reach them. If you don’t call, they won’t call. It just feels like a game here. You can’t take them for their word which made me avoid authorizing fleet Wagoneers. If they can’t do a recall on my own car, I certainly wouldn’t want them involved further with my workplace, especially for a model that is known for recent recalls. I believe the mechanical work is done well here, I’d just avoid the headache of going here, it’s really unprofessional. More

by ryan.kamen Verified Customer Verified Customer

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I would never recommend this dealership to any family or friends. The service I have received was beyond poor. friends. The service I have received was beyond poor. More

by giovanninaprisco Verified Customer Verified Customer

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Always reliable and friendly. They always keep me informed about the progress of my service, and never any surprises They always keep me informed about the progress of my service, and never any surprises More

by mafflitto53 Verified Customer Verified Customer

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Always a great experience and they are very communicative! Would highly recommend this dealership for any jeep service! communicative! Would highly recommend this dealership for any jeep service! More

by laurievera30 Verified Customer Verified Customer

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Service was exceptional. Matt at the front desk was especially helpful. Great experience all around. Matt at the front desk was especially helpful. Great experience all around. More

by timothy.m.vargas Verified Customer Verified Customer

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Excellent Service by Salerno Duane and the Service Department. I highly recommended Salerno Duane. Thank you! Department. I highly recommended Salerno Duane. Thank you! More

by Andrew D Verified Customer Verified Customer

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The communication by the personnel was very poor. I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a to I would not recommend you take your vehicle to this service department. I had to continuously call them for information. They had my vehicle for a total of 17 days and did not provide a loaner vehicle. Even if they do have a low inventory of loaner cars I felt as though there was no effort to accommodate a customer such as myself since they were going to have my vehicle for that length of time. There was no concern on their part at all. All I was looking for was a phone call from they stating what the status of my vehicle was at a minimum of maybe every other day. At least I would have felt that someone was aware and advocating for me to get my car. When you get no call for days at a time and then when you call they act as if they don’t know who you are it is very disheartening. More

by monychuck Verified Customer Verified Customer

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Bill, went out of his way along with service team to squeeze my wrangler in over the holidays allowing my son to take the car back to college. That was no easy task. squeeze my wrangler in over the holidays allowing my son to take the car back to college. That was no easy task. More

by darren.recupero Verified Customer Verified Customer

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After a basic oil change, the oil leaked out completely. Oil pressure dropped to 0 psi. After inspecting on my own, I noticed they forgot to put an o-ring onto the filter. I mean really? Their explanation - Oil pressure dropped to 0 psi. After inspecting on my own, I noticed they forgot to put an o-ring onto the filter. I mean really? Their explanation - human error. I spent an hour at midnight trying to pinpoint the issue at 24 degree weather. No excuses. And this was before planning a long road trip. A few days later, and this would have been a bigger issue. General service manager and service adviser play tough guys. Joke. If you care about your car, DO NOT take it for service to this place. Nielsen Dealer just a few miles away will provide a much better experience. More

by edku78 Verified Customer Verified Customer

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Excellent service! Really cared about customer satisfaction and timely service. Would go back again with any type of problem Really cared about customer satisfaction and timely service. Would go back again with any type of problem More

by wk Verified Customer Verified Customer

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