Matthew Hedden | Page 6

Toyota of Scranton responded

COOLAIR, Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience with our team, selection, and service. Your recommendation means the world to us, and we are grateful for your support. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, The Team at Toyota of Scranton

Toyota of Scranton responded

SLOVIK89, Thank you so much for your wonderful review! We are thrilled to hear that our team went above and beyond to get your truck ready for you to take home. Your happiness is our top priority, and we are delighted that we could meet your expectations. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear GILBRIDEM, Thank you so much for your kind words and for sharing your positive experience with us! We are delighted to hear that our team could make your day easier and less stressful. Customer satisfaction is our top priority, and it's rewarding to know that everyone was helpful during your visit. We look forward to serving you again in the future. Best regards, Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to share your feedback and for being a loyal customer of Toyota of Scranton for over 20 years. We greatly appreciate your continued trust and support. We are glad to hear that you are pleased with most of the changes we've made over the years. Your feedback is invaluable to us, and we are always striving to improve our services and provide the best experience possible for our customers. If there are specific areas where you believe we can make improvements, please do not hesitate to let us know. We are committed to making your experience with us even better. Thank you once again for your review and for being a valued member of the Toyota of Scranton family. We look forward to serving you for many more years to come. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

NOELLEBALENT, Thank you for sharing your experience with us! We're glad to hear that Joe and our team at Toyota of Scranton were able to promptly address the air conditioning issue with your used vehicle and ensure that everything was in perfect working order. Your satisfaction and peace of mind are important to us, and we appreciate your business. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help! Warm regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear ITALIANCHEETAH, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff made your visit enjoyable and hassle-free. Providing exceptional service is our top priority, and we're delighted to know that you found our team to be friendly and helpful. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need anything in the future, please don't hesitate to reach out. We're always here to assist you. Thanks again for choosing Toyota of Scranton. We look forward to serving you again soon! Warm regards, Mary Jo Preno Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear STORM20258, Thank you for sharing your experience with us! We're delighted to hear that the work done on your vehicle met your satisfaction and was completed within a reasonable timeframe. Ensuring our customers are happy with the service they receive is always our priority. We strive to provide fair pricing and value to all our customers, and we're pleased to know that you found our pricing to be very fair. Treating our customers as valued members of the Toyota of Scranton family is something we take pride in, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear Silverado, Thank you for sharing your positive experience with us! We're delighted to hear that your vehicle buying process with Toyota of Scranton was flawless and effortless. Our team is committed to providing exceptional service, and we're glad we could accommodate your remote needs when other dealers could not. It's great to know that you were able to complete every step of the process remotely and that we could assist you with the sale of your new car. Your satisfaction is our priority, and we appreciate your trust in us. Should you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Richard McClell, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you and your wife had an enjoyable and memorable experience with us at Toyota of Scranton. Our team strives to make every customer feel welcomed and valued, and we're glad to know we hit the mark with you. Your kind words are greatly appreciated, and we look forward to serving you again in the future. If you have any further feedback or questions, please don't hesitate to reach out. Warm regards, The Toyota of Scranton Team