Matthew Hedden | Page 9

Toyota of Scranton responded

MCCSONLINE, We hope this message finds you well. Thank you for taking the time to share your experience with us at Toyota of Scranton. We greatly appreciate your feedback, and we're thrilled to hear that your interaction with our sales and financial teams was positive. Our team takes great pride in providing a professional and accommodating experience to our valued customers. It's fantastic to know that you found our sales team to be professional and that our financial team was able to secure the best rates for you while allowing you to choose the maintenance options that suit your needs. We're also pleased to hear that the explanation of the vehicle operation and options was excellent. We understand that understanding your new vehicle is crucial, and we strive to ensure that our customers feel confident and informed about their purchases. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you in the future. Thank you once again for choosing Toyota of Scranton. We appreciate your trust in us. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

tulaneys2, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear RONRED4800, Thank you for taking the time to share your feedback. We appreciate your kind words about Matthew and Adam, and we're delighted to hear that they provided great assistance with the information screen. We apologize if the details about your extra warranty were overwhelming. Our goal is to ensure our customers fully understand their warranties and feel confident about their coverage. We understand that information overload can be challenging, and we appreciate your patience. If you have any further questions or would like a more in-depth explanation of your warranty coverage, please don't hesitate to reach out to our service department. We're here to help and ensure you have a clear understanding of your vehicle's protection. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

BONEST13, Thank you for sharing your positive 5-star sales experience at Toyota of Scranton. We're dedicated to delivering top-notch service, and it's rewarding to know we hit the mark for you. Your satisfaction is our priority, and we can't wait to assist you in the future. Drive on with that smile! The Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi Ronnie, Thank you so much for taking the time to share your 5-star experience with us at Toyota of Scranton! We're thrilled to hear that our team was able to provide you with exceptional service. We appreciate your trust in us and look forward to serving you again in the future! The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Jennifer.Holly810, Thank you for sharing your experience with us at Toyota of Scranton! We are thrilled to hear that our team was able to assist you and make your visit a positive one. We're here to ensure that all your questions are answered and that you have all the information you need to make informed decisions about your vehicle. It's fantastic to know that we could not only address your queries but also assist in making changes to your vehicle to better suit your preferences. Your satisfaction is of utmost importance to us. If you have any more questions or if there's anything else we can do to enhance your ownership experience, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing Toyota of Scranton. We appreciate your trust and look forward to serving you in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CaptainBioGirl80, Thank you for your glowing review of Toyota of Scranton! We truly appreciate the time you took to share your experience with us, and we're delighted to hear that you found our dealership exceptional. We understand that purchasing a vehicle can be a significant decision, and we're thrilled that our team provided you with a pleasant and non-pushy experience. We're honored that you chose to make the three-hour journey to purchase a vehicle from us and that you would recommend us to others. Customer recommendations are the greatest compliment we can receive. We're also glad to hear that you enjoyed our children's room and cafe; it's our way of making your visit even more comfortable and convenient. We look forward to serving you for all your future vehicle purchases. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels in your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear GMTSUSQUE527, Thank you so much for taking the time to share your positive experience with Hannah and Matt at Toyota of Scranton. We're thrilled to hear that your visit to our dealership turned around your perception of the car market! Hannah and Matt are valuable members of our team, and they take pride in providing exceptional service to our customers. It's wonderful to know that Hannah was able to assist you with everything involved in the sale of your car, and that Matt also contributed to making your experience enjoyable. We truly appreciate your kind words and are grateful for your love and support for Toyota of Scranton. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help whenever you need us. Thank you for choosing us, and we look forward to serving you again! Best Regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

AMOEJ57, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that Brian provided excellent assistance and helped you secure a fantastic deal on your new Corolla Cross. Our team is dedicated to ensuring our customers find the perfect vehicle at a great value, and we're delighted that you're already enjoying your new purchase. Your satisfaction is our top priority, and we're here to support you throughout your ownership journey. If you have any questions or need further assistance, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future. Safe travels and enjoy the road ahead in your Corolla Cross! Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

tjstires, Dear [Customer's Name], Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a positive experience at Toyota of Scranton while servicing your Supra. We take great pride in providing our customers with no-nonsense, quick, and reliable service, and we are delighted that you found our service to be up to your expectations. Our team is dedicated to ensuring that all our customers' needs are met promptly and efficiently. Having the required trained technicians and genuine parts to properly service your Supra is of the utmost importance to us. We understand the unique needs of each Toyota model, and our technicians are well-equipped to handle the specific requirements of the Supra. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We value your business and are always here to help. Once again, thank you for choosing Toyota of Scranton. We truly appreciate your support and look forward to serving you again in the future! Best regards, Mary Jo Preno Toyota of Scranton