Matthew Jeffery

MJ and Bailey were fantastic. I was also so impressed with the integrity of this dealership. It’s our first Volvo for a family of 7 and, perhaps, we just became life-long Volvo fa I was also so impressed with the integrity of this dealership. It’s our first Volvo for a family of 7 and, perhaps, we just became life-long Volvo family members. This was the most honest process I have ever encountered at any dealership with zero mark-ups or hassle. The finance associate is a civil engineer who decided he loved this dealership so much he stayed after college. This is a direct result of superb top-down leadership you just don’t see much of anymore. When we went to Volvo in Van Nuys they raved about the “Nielo reputation.” We’re lucky we have them here in Sacramento! More

by JAMES.EVANSJR Verified Customer Verified Customer

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Excellent service as always. I appreciate Matt's speed, communication, and customer service oriented approach. I appreciate Matt's speed, communication, and customer service oriented approach. More

by DAVID@ROACHCAMPBELL.COM Verified Customer Verified Customer

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The whole team at Niello Volvo always make you feel part of a community and you never feel like just a customer. Communication is excellent with fast turn around times and all questions get answered in a wa of a community and you never feel like just a customer. Communication is excellent with fast turn around times and all questions get answered in a way that's easy to understand. Matt has always been great at getting my regular maintenance sorted. Jessica is always a pleasure to buy a car with and Brian made the paper work a breeze. Luke was also excellent and over seeing and doing the last final parts to the trade and sale. More

by jimmydeanrobson Verified Customer Verified Customer

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Always am happy trusting Matt to handle my Volvo services and his polite, professional manners! and his polite, professional manners! More

by Dkreuter Verified Customer Verified Customer

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Matthew was amazing to work with! I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found th I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found that a previous service (with another staff no longer there) should’ve been covered by the warranty. He got that work refunded! Next, he found an issue with our drive line. This is a $3k+ repair. He got this corrected and ensured the warranty covered it, too! I am so happy he was our person that day. Volvo is so fortunate to have such dedicated and competent staff! More

by NC>Vegas Verified Customer Verified Customer

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Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! My go-to guy. Top of the line. 12/10 every time! More

by AMYOTT Verified Customer Verified Customer

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Excellent customer service, I feel valued as a longtime customer! Been a customer for over 20 years. customer! Been a customer for over 20 years. More

by REJJIB Verified Customer Verified Customer

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I found the entire Niello staff, from the sales floor to service department, committed to delivering excellent customer service. It’ quickly became apparent that customer service is a foundational tenet of service department, committed to delivering excellent customer service. It’ quickly became apparent that customer service is a foundational tenet of the company and held in high regard. I felt welcomed and comfortable by all who assisted me during my visit. More

by TOOLMANCOLLETTO Verified Customer Verified Customer

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Matt is one of the best customer service reps anywhere that I have worked with. Friendly, a wealth of Volvo knowledge, and always looking out for his customers! that I have worked with. Friendly, a wealth of Volvo knowledge, and always looking out for his customers! More

by webdev42 Verified Customer Verified Customer

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Veery thorough service advisor. Loved the pictures of the work that needed to be performed. Loved the pictures of the work that needed to be performed. More

by SCARMASS Verified Customer Verified Customer

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