I’ve had the pleasure of working with Matt as my service
writer, and he consistently delivers top-notch service. He kept me informed every step of the way, communicated clearly when updates were needed, and
writer, and he consistently delivers top-notch service. He kept me informed every step of the way, communicated clearly when updates were needed, and took the time to ensure my vehicle was thoroughly checked and ready to go.
As the driver of a fleet vehicle, I especially appreciate how seamlessly Matt works with the fleet company, keeping everything dialed in and hassle-free on my end. He’s personable, knowledgeable, and easy to work with, which makes the entire process smooth and stress-free.
Highly recommend Matt for anyone looking for reliable, professional service with a personal touch.
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by TJWAGNON
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2025 -
Niello Volvo Cars Sacramento responded
Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt kept me informed of the repairs needed and the
progress of the repairs. He also took time to contact the warranty company to ensure that the repairs would be paid by the warranty company.
progress of the repairs. He also took time to contact the warranty company to ensure that the repairs would be paid by the warranty company.
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by love2bakebc
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Always organized and clear.
Service almost always requires less than a day. Appreciate the post maintenance car wash.
Service almost always requires less than a day. Appreciate the post maintenance car wash.
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by Chuck DePoy
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt was our service advisor and really worked with us to
find us a solution. Service was done in a timely fashion and we appreciate the quick turnaround. This is the only place we take our 2009 Volvo S80.
find us a solution. Service was done in a timely fashion and we appreciate the quick turnaround. This is the only place we take our 2009 Volvo S80.
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by DHAYNOSCH
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt has been taking excellent care of us and our car for
over 5 years.
over 5 years.
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by TIMANDLINDA.MCKENNA
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt has been taking excellent care of us and our car for
over 5 years
over 5 years
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by TIMANDLINDA.MCKENNA
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Niello Volvo Cars Sacramento responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt is the best!
Excellent customer service. He knows my car inside and out and always takes great care of me. I feel like a customer and not just a number.
Excellent customer service. He knows my car inside and out and always takes great care of me. I feel like a customer and not just a number.
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by clh223
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erin Loud
Aug 21, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Great service department with nice professionally trained
people. My first service was a good experience
people. My first service was a good experience
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by RFOLETTA
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Everything was taken care of in a timely manner and
additional technician recommendations were shared with me.
additional technician recommendations were shared with me.
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by RANDY MADDOCKS
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Niello Volvo Cars Sacramento responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Great attention and service.
I always feel like the team is going above and beyond to make sure I have a great experience!
Thank you
I always feel like the team is going above and beyond to make sure I have a great experience!
Thank you
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by RICARDO
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Niello Volvo Cars Sacramento responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231