Matthew Maynard | Page 74

I was greeted with a friendly smile staff was very professional & kind .I Appreciated the great customer service as well as the car maintenance which was completed in a timely manner . professional & kind .I Appreciated the great customer service as well as the car maintenance which was completed in a timely manner . More

by Elena08957 Verified Customer Verified Customer

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The dealership is clean and comfortable while waiting on service. The staff was friendly. Did not try to upsell me on unnecessary services. Had the car ready when promised. service. The staff was friendly. Did not try to upsell me on unnecessary services. Had the car ready when promised. More

by doug91 Verified Customer Verified Customer

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I have 2 MINI Coopers and I choose ONLY to do business with the dealership in the light & Trust that I never have to question. The service team at MINI David Hart and Matthew Maynard provide EXCELLENT Ope with the dealership in the light & Trust that I never have to question. The service team at MINI David Hart and Matthew Maynard provide EXCELLENT Operations with Service #1 plus #Style. Nothing else really , you invest in what you serve. Thank you , Cordially, of course DRSPORTY , Sarasota Florida USA . More

by LIAM AIR Verified Customer Verified Customer

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The customer service at Ferman Mini is excellent. They offer a comfortable environment and are always willing to help. We've worked with Matthew multiple times for both maintenance and major repairs. Each offer a comfortable environment and are always willing to help. We've worked with Matthew multiple times for both maintenance and major repairs. Each time Matthew and the service technicians have gone above and beyond with thoroughness open communication. More

by WILDBILL Verified Customer Verified Customer

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Excellent customer service from check-in to completion of services! Matthew always provides an explanation of recommended services and fees. In addition, I always appreciate the follow up inquiry following c services! Matthew always provides an explanation of recommended services and fees. In addition, I always appreciate the follow up inquiry following completion of services! More

by Minitee Verified Customer Verified Customer

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The service department is fantastic. Friendly professional people helped me to feel at home. Matt has been my service advisor since the first day at the Pinellas County location and has a wonderf professional people helped me to feel at home. Matt has been my service advisor since the first day at the Pinellas County location and has a wonderful approach including personal texting and constant communication through text which is a first for me! More

by m.a. taylor Verified Customer Verified Customer

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Warm & welcoming dealer... I’m a 1st time Mini owner and found the cost of repairs high, but so far the quality has been premium. found the cost of repairs high, but so far the quality has been premium. More

by KobsED Verified Customer Verified Customer

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Good communication. Matt Maynard kept me in know. Car was completed to my satisfaction. Would recommend to anyone. Mini parts are super expensive for some reason but thats the nature of the beast i guess. completed to my satisfaction. Would recommend to anyone. Mini parts are super expensive for some reason but thats the nature of the beast i guess. More

by binghamrf Verified Customer Verified Customer

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I called service for an immediate issue, my car was stalling out. I spoke with Matthew who got me in the same day. I waited while it was fixed which was only about an hour. I was kept informed on th stalling out. I spoke with Matthew who got me in the same day. I waited while it was fixed which was only about an hour. I was kept informed on the problem and what needed to be done. My car was finished with air in the tires and a wash. Great service, timely, and friendly. More

by cherylmcbates Verified Customer Verified Customer

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I recently purchased a vehicle from Ferman. I am EXTREMELY disappointed! I drove 4 hours, from Jacksonville to the dealership. The salesman, who lives nearby, was over an hour late getting there. Th EXTREMELY disappointed! I drove 4 hours, from Jacksonville to the dealership. The salesman, who lives nearby, was over an hour late getting there. The vehicle wasn't ready as I had been told it would be. It wasn't even at the location. I had a trade in, which they got to drive and inspect, yet I wasn't able to see the vehicle the car I was purchasing. They talked me into buying the vehicle anyway, which was my mistake. I was told only a couple of little imperfections. There are numerous scratches and dings in the vehicle. I was also told I would have two keys, I received one that would work two days later when they finally delivered the vehicle. I have tried to contact them numerous times. They have ignored me since I tole the sales person I wouldn't write a review until we took care of the key situation. Apparently they aren't going to do anything about it. Avoid this place at all costs. Very dishonest. More

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