Matthew Menendez

I bought my car at this dealership 4 years ago and I’ve been going here since then for car services. I never had any issues, excellent service every visit till my recent visit. I live 25miles away, but I s been going here since then for car services. I never had any issues, excellent service every visit till my recent visit. I live 25miles away, but I still decide to drive to Longo because I don’t trust other dealerships close my home due to past negative experience. My appointment was at 10:30am. Normal check in was fine, I was told it was going to be ready by 2pm. Daniel offered a 24hour rental so I don’t have to wait 3 hours. I accepted. I went home with the rental with the thought it will be ready at 2pm. I returned the rental past 2pm and found Daniel at his booth. I asked him regarding my car because throughout my wait the status of my car has been on “Drop Off.” He informed me that a part was needed resolve an issue of my car. So the car will not be ready till the next day. I got upset that I was not informed ahead of time because I already have plans made throughout my day. So I told him to cancel that service and just do my usual maintenance check. He informed me that I still have to pay for the diagnosis fee and wait for another hour because we need to have a tech available. Now, I’m livid that I’m being told to pay for service that I want to cancel and still wait for another hour after waiting for 3 hours. I then requested to speak to someone higher up. Matt arrived and introduced himself. Very polite, professional, and understanding of the situation. He was transparent on his side of situation. Since my car is a Mirai they only have 5 tech specializing on Mirai cars which affected my experience. My advise to have avoided this inconvenience is, if your client has a Mirai that made a specific appointment for service make sure the Mirai Tech is scheduled the same hour and be available during that specific time slot. My car was sitting at their parking lot for 3 hours with nothing done till I voiced my complaint. I’m grateful that Matt expedited my maintenance service and took off my Window Wiper Replacement charge. I’m only leaving 2 stars because of Matt’s professionalism. I do believe in second chances, so I will return again. Another negative experience, my loyalty will no longer be with this place. More

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The high rating I gave was based on Mr Mathew Menéndez ‘s assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I c assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I change the sparks plugs, I agreed as long as I could leave at 1:30 pm because I was with my mother and I was taking her to the doctor that afternoon. Right after 1:00 pm, they notified me that the technician broke a part, they were going to replace it ( I did appreciate the honesty), but the part was not available, they offered a rental, but there was no car available!( the manager at the enterprise was not pleasant at all). I ended up being taken on an Lift to the medical appt. Afterwards I had to call a friend to pick us up, then take my mother to LA, then take me back to Sunland, where I reside. Alex , the person handling my car, did not offer me a lift back to the dealer the next day, so again I had to call a fruend to drive me back to the dealer! , I was very upset but Mr Menendez was very helpful and compensated us for the troubles, .Thank you Mr Menéndez.! More

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Professional. Wait time less than quoted. Service Manager very helpful. Service representative also helpful and friendly. Wait time less than quoted. Service Manager very helpful. Service representative also helpful and friendly. More

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Excellent communication and follow through along with great management and an overall great team making this experience 10/10 great management and an overall great team making this experience 10/10 More

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The Disneyland of dealerships. Always makes you glad you came. Friendly, efficient, and knowledgeable. Great staff of employees; especially Mandi Davis. Everything you need in one Always makes you glad you came. Friendly, efficient, and knowledgeable. Great staff of employees; especially Mandi Davis. Everything you need in one place. More

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I love Vic smith. He helped me get the right car for me my boyfriend and my other boyfriend who is also my brother He helped me get the right car for me my boyfriend and my other boyfriend who is also my brother More

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I always go to this dealer to get 5 star service from the best in the business Johan Ramirez. He is very informative and honest. best in the business Johan Ramirez. He is very informative and honest. More

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Busy. Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part w Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part was in. The supervisors Matthew and Robert are more reasonable and know Toyotas well and make sense. The others like Jesus were frustrating to me. The wait is very long even with an appointment they said I had to wait because others were in front of me so I was angry they gave me an appointment when others were all booked in front of me. It took me 3 days to get keys done so it very frustrating. But overall Longo is the best dealer I have dealt with as upper management tries hard to make a wrong right. Other Toyota dealers have broken things during service but Longo service is honest and not nefarious. I drive over 60 miles to and fro for service. I am spoiled at Longo Lexus with my LX so Longo Toyota is not as great as Longo Lexus but it is not the fault of the people as Lexus is more expensive than Toyota for the same service. More

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I didn’t like when I take the car for oil change sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need i sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need improve thr wait for take any cars I recommend that call the customer I will take. Longer so won’t be wait for too long but I like the service though be nice you give a gift card of Starbucks thanks More

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Best dealership by far. I have purchased 9 cars here and am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all the Toyota service department management, especially Paul Leblanc, Rob McGuire, and Kevin Holley. More

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