Matthew Myszka
Matthew Myszka at Heiser Chevrolet Cadillac
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Matthew Myszka | Page 19

Service Manager

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.5
193 Reviews
4.5

193 Reviews

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193 Reviews of Matthew Myszka

November 09, 2020

Dealership Rating
Employee Rating

Parts department was able to get me the complete spare tire kit for my XT5. Susie located it with little information . Had a set of tires installed. Done when they said it would be finished. Alway ready t More

by neldnerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service Team, Susie, in parts

Nov 11, 2020

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 27, 2020

Dealership Rating
Employee Rating

My new 2020 Equinox has been in for repairs twice (9/10 Towed there and 9/23 dropped off) with nearly two weeks in their Service lot. Mote: I bought the vehicle on 8/11. Management feels that since this wo More

by THEJAEKES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Lana Finch

Oct 28, 2020

Heiser Chevrolet Cadillac responded

Mrs. Jaeke, thank you for your business and feedback. After speaking to the Service Manager Lana Finch, I am under the impression that we are in the process of submitting a goodwill payment and maintenance on your behalf. Please just keep in contact with our team so we can take better care of you going forward. Please feel free to contact anyone below as needed: Rafael Rivera - General Manager by phone at 262-808-2705 or by email at rafael.rivera@heiser.com Lana Finch - Service Manager by phone at 262-808-2735 or by email at alayna.finch@heiser.com Don Meyer - Service Director by phone at 414-247-8984 or by email at dmeyer@heiser.com

October 15, 2020

Dealership Rating
Employee Rating

My service writer was informational and professional. The children's area was convenient, as I had my 2 year old along. The quote I had gotten over the phone was exactly was my total was when the job was com More

by Kelsyjk1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Lana Finch, Steven Hanke, Service Team

Oct 19, 2020

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 15, 2020

Dealership Rating
Employee Rating

Service was good as always, but was a little concerned that some of your employees were not wearing masks. This made me uncomfortable. Will wait until all of this is over before returning. More

by jljohnsonmmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Lana Finch, Steven Hanke, Service Team

Oct 19, 2020

Heiser Chevrolet Cadillac responded

Thank you for your business and 5-star review. Our customers and employee safety is our highest priority. I want to apologize that you were uncomfortable and mention that we do offer a complimentary pick up and return delivery so you do not have to wait in the dealership. Regardless, I have sent your feedback to the Service Manager Lana Finch to investigate your concerns. If you have any additional feedback, please do not hesitate to reach out to Lana directly by phone at 262-808-2735 or by email at alayna.finch@heiser.com

September 29, 2020

Dealership Rating
Employee Rating

Great service and friendly staff. They took the time to make sure I was happy with my service . Always on time. Great service every time More

by ELLAFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez , Lana Finch, Taylor Nelson, Service Team

Sep 29, 2020

Heiser Chevrolet Cadillac responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

September 07, 2020

Dealership Rating
Employee Rating

I Chose Heiser They Are The Real! Deal! Very Professional. I Bought My Car From West Bend. Awesome People. The Lady who Travels to ALL Heisers Concepts. She Get The Job! Done! More

by mcnairdm40@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Bob Felder, Lana Finch, Steven Hanke, Service Team

Sep 09, 2020

Heiser Chevrolet Cadillac responded

First, congratulations on your new vehicle! We appreciate your business and kind words. Our customers are our highest priority and I am glad we were able to create such a positive and memorable car buying experience for you. We look forward to working with you again in the future.

August 13, 2020

Dealership Rating
Employee Rating

West Bend Heiser always gives us great service. They serviced two of our vehicles in one day and the service was awesome! We chose to take our Toyota here instead of to the Toyota dealer because of the More

by Trap200
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl , Lana Finch, Steven Hanke, Service Team

Aug 14, 2020

Heiser Chevrolet Cadillac responded

Thank you for your business and kind words. It is always our intention to make our customers our highest priority and assure they have a great experience. We are so happy the Heiser West Bend team did just that for you and your family. We look forward to seeing you again next time. Have a great weekend!

August 07, 2020

Dealership Rating
Employee Rating

The staff in the service shop are top notch! Friendly, professional and accommodating! I’m glad I found a reliable team to bring my vehicle to when needed. More

by Genuinegirlforever
Recommend Dealer
Yes

Other Employees Tagged: Steven Hanke, Service Team, Sorry forgot his name but the gentleman who drives the shuttle was awesome too! Great team all together

Aug 10, 2020

Heiser Chevrolet Cadillac responded

Thank you for your business and your high recommendation score. Our customers are our highest priority and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future.

July 27, 2020

Dealership Rating
Employee Rating

service info I did not take the first service needed and went back to schedule and Matt was very helpful in scheduling the service I will need and he will get back More

by danmarilee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 28, 2020

Heiser Chevrolet Cadillac responded

We appreciate your business and your kind words! Have a great day.

July 22, 2020

Dealership Rating
Employee Rating

All are friendly, hard working employees. I have been a customer for many years. I have always felt welcome. Whether I need air in my tire or need to have a general check up on my car the ser More

by RUTHVS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez , Steven Hanke

Jul 23, 2020

Heiser Chevrolet Cadillac responded

Thank you for your business and your kind words. Two of our companies guiding principles are to do the right thing and make sure our customers are our highest priority. I am very pleased to hear our employees continue to go above and beyond for you to assure you have great experience with Heiser. We look forward to working with you again in the future. Have a wonderful day!

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