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Matthew Riley

Overview Reviews (76) Inventory (375)

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Matthew Riley

Service Advisor

Findlay Nissan Henderson

295 Auto Mall Dr
Henderson, NV 89014

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4.8

76 Reviews

Overview Reviews (76) Inventory (375)

4.8

76 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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76 Reviews of Matthew Riley

June 06, 2025

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Employee Rating

General manager Matt in service department was a wonderful person to work with. I really appreciate his concern and full cooperation at all times. Thank you. wonderful person to work with. I really appreciate his concern and full cooperation at all times. Thank you. More

by JF1965

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 06, 2025 -

Findlay Nissan Henderson responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 06, 2025

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Employee Rating

Troy was great to deal with, very professional and willing to work with us. Thank you would highly recommend your dealership. willing to work with us. Thank you would highly recommend your dealership. More

by MENDEZ-JESUS

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Oscar Perez-Arcos, Stephon Terry, Beau Hulse

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June 05, 2025

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Employee Rating

Great Customer Service from Matt Riley! Great Communication skills and knowledgeable! Great service and support Great Communication skills and knowledgeable! Great service and support More

by OperezS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christian Amian

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Jun 05, 2025 -

Findlay Nissan Henderson responded

Thanks for sharing about your experience with Findlay Nissan Henderson. Matt and our team appreciate your business and hope to see you again soon! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 05, 2025

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Employee Rating

Matt was very kind and helpful and kept me up on what was going and an approximate time frame. I wasn’t sure who the other person was on the survey. I just miss not getting a car wash after before Findlay going and an approximate time frame. I wasn’t sure who the other person was on the survey. I just miss not getting a car wash after before Findlay took over. More

by anutnetrempe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Oscar Perez-Arcos

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Jun 05, 2025 -

Findlay Nissan Henderson responded

Thank you for taking the time to share your thoughts on working with Matt and our team. We're glad to hear we delivered such a great experience! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 04, 2025

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Courteous, knowledgeable staff. Courtesy shuttle service is a plus. Video of work performed on vehicle is innovative. Courtesy shuttle service is a plus. Video of work performed on vehicle is innovative. More

by JWATTERLOND

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Tadena

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Jun 04, 2025 -

Findlay Nissan Henderson responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Findlay Nissan Henderson. We look forward to having you as one of our valued customers for many more years to come! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 03, 2025

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Employee Rating

Maintnance was done in a timely matter and was updated on the work that was done the work that was done More

by ASPPEARSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 04, 2025 -

Findlay Nissan Henderson responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Findlay Nissan Henderson. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 03, 2025

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Employee Rating

I brought my vehicle in to the Nissan dealer to get an oil change. The brakes are squeaking, and there was noises coming from the engine Matt one of the service guys at Nissan gave me a quote for the work oil change. The brakes are squeaking, and there was noises coming from the engine Matt one of the service guys at Nissan gave me a quote for the work that needed to be done to fix everything I paid $1500 Plus came to pick my vehicle the oil change was done. The brakes were still squeaking, and the engine was still making the noise before I pulled off. I asked Matt to come and check the vehicle because on top of the work that had not been done. The car fob did not work in the driver side door would not open. Matt look at the paperwork to see what was actually done to the vehicle and told me that he didn’t realize that there were two motor mounts instead of one. I told him that there is no way that the work was completed and you did not hear the sound that was still omitting from the engine so now he gives me a quote of over 800 bucks to fix the problem that existed before I paid 1500. I went to speak to Nathan Finley over at the Mercury dealer. He gave me a number to speak to the service manager unfortunately that guy did not work there anymore. I feel taking advantage of. I am a disabled veteran on a limited budget and I totally feel taking advantage of at this point. My car is still making the sound brakes and engine. More

by FUNNYCHUNNY

Verified Customer

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Jun 06, 2025 -

Findlay Nissan Henderson responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. ?Garey Deocampo | General Manager Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 02, 2025

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Employee Rating

I purchased my vehicle in June 2021 and have all maintenance completed at this location. Service advisors are top notch. maintenance completed at this location. Service advisors are top notch. More

by RUSSELLWHITMORE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Oscar Perez-Arcos

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Jun 02, 2025 -

Findlay Nissan Henderson responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 02, 2025

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Employee Rating

Excellent service. On time very professional they care about the customer reliable it’s like your part of the family On time very professional they care about the customer reliable it’s like your part of the family More

by JDAXPANG4776

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2025 -

Findlay Nissan Henderson responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Findlay Nissan Henderson! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 02, 2025

Dealership Rating

Employee Rating

He eas courteous and very informative. He was polite and very personable. All questions answered He was polite and very personable. All questions answered More

by Gwen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Oscar Perez-Arcos, Stephon Terry, Beau Hulse

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Jun 02, 2025 -

Findlay Nissan Henderson responded

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