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Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy | Page 8

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
73 Reviews
4.8

73 Reviews

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73 Reviews of Matthew Roy

January 21, 2024

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Employee Rating

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words More

by David
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Diaz, Keith Davis

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Jan 22, 2024

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

January 04, 2024

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Employee Rating

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot. More

by Tyshawnred13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis , Jaime Andrzeicik, Ray Lattman

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Jan 04, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

December 15, 2023

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Employee Rating

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised More

by K3BE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis , Jaime Andrzeicik, Ray Lattman, Tom Suchojad

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Dec 15, 2023

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

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