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Matthew Roy
Matthew Roy at Acura of Berlin

Matthew Roy | Page 7

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
73 Reviews
4.8

73 Reviews

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73 Reviews of Matthew Roy

June 01, 2024

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Employee Rating

They provided excellent service and were so kind to me, They also went out their way and straightened my steering wheel when they didn’t have too More

by Mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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Jun 02, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

May 17, 2024

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Employee Rating

Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them. More

by Luke
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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May 19, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Luke and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 15, 2024

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Employee Rating

There was little wait and the job was done thoroughly. No wait for check out More

by Sgagnon05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Battistini

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May 16, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew, Gina, and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

May 13, 2024

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Employee Rating

Gina is very knowledgeable, professional and thorough and Matthew is very professional and a very good person More

by Diane
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gina Battistini, Erica Casey

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May 14, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gina met your expectations. Thank you again for choosing Acura of Berlin, Diane, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 30, 2024

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This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!! More

by Semiromerovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Keith Davis, Jonathan Roath , Jaime Andrzeicik, Gina Battistini, Erik Brahushaj, Claudia Dijmarescu, Ray Lattman, Adam Leach

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May 01, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

April 23, 2024

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Employee Rating

No issues. Professional people who took time to explain everything. Decent wait time pleasant waiting area More

by Mfiondella61
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Battistini

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Apr 24, 2024

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

April 17, 2024

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Employee Rating

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik, Steve Hooker, Andre - Excellent!

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Apr 18, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 16, 2024

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Employee Rating

Proper diagnosis and expert repairs done on time, much appreciated. We will be returning soon More

by woodonwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath , Jaime Andrzeicik, Gina Battistini, Ray Lattman

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Apr 17, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 14, 2024

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Employee Rating

I always get my car serviced here. Jon is friendly and helpful and I can appreicate his honesty! They are always thorough and reliable at Berlin! And Matt is always a pleasure to talk More

by Jtsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Print
Apr 15, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jon and Matt delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 08, 2024

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Employee Rating

Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended. More

by SAMANTHAJAY0818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Keith Davis, Brandon Hines , Gina Battistini, Dylan Nees-Fair, Tom Suchojad

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Apr 08, 2024

Acura of Berlin responded

Samantha, Thank you! Jim and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new 2024 Acura MDX! Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

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