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Matthew Roy
Matthew Roy at Acura of Berlin
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Matthew Roy

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Matthew Roy

April 23, 2024

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Employee Rating

No issues. Professional people who took time to explain everything. Decent wait time pleasant waiting area More

by Mfiondella61
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Gina Battistini

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Apr 24, 2024

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

April 17, 2024

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Employee Rating

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Steve Hooker, Jaime Andrzeicik, Jonathan Roath , Andre - Excellent!

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Apr 18, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 16, 2024

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Proper diagnosis and expert repairs done on time, much appreciated. We will be returning soon More

by woodonwater
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Ray Lattman, Jaime Andrzeicik, Jonathan Roath, Gina Battistini

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Apr 17, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 14, 2024

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Employee Rating

I always get my car serviced here. Jon is friendly and helpful and I can appreicate his honesty! They are always thorough and reliable at Berlin! And Matt is always a pleasure to talk More

by Jtsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

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Apr 15, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jon and Matt delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 08, 2024

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Employee Rating

Awesome Experience, Jim Pompey is the man! He got me in a New 2024 Acura MDX for unheard of payments per month! I was in my vehicle the very next day. Highly recommended. More

by SAMANTHAJAY0818
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Keith Davis, Tom Suchojad, Brandon Hines, Dylan Nees-Fair, Gina Battistini

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Apr 08, 2024

Acura of Berlin responded

Samantha, Thank you! Jim and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new 2024 Acura MDX! Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 21, 2024

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Employee Rating

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words More

by David
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Eric Diaz, Keith Davis

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Jan 22, 2024

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

January 04, 2024

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Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot. More

by Tyshawnred13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Ray Lattman, Jaime Andrzeicik

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Jan 04, 2024

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

December 14, 2023

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Employee Rating

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised More

by K3BE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Tom Suchojad, Ray Lattman, Jaime Andrzeicik

Helpful
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Dec 15, 2023

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

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