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Matthew Stein
Matthew Stein at Penske Buick GMC Of Cerritos

Matthew Stein | Page 13

General Sales Manager

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.5
153 Reviews
4.5

153 Reviews

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153 Reviews of Matthew Stein

September 18, 2023

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Employee Rating

A fine transaction. Thank you very much for everything. 15 word minimum is right now. More

by coreymatt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales, Jose Rivera, Cristina Morales , Javier Garcia, Josue Moreno, Jose Solis

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Sep 23, 2023

Penske Buick GMC Of Cerritos responded

It was great getting to meet you, Coreymatt. Our Sales Team appreciates your kind comments, for trusting us with your purchasing needs, and is glad that you enjoyed your visit at Penske Buick GMC of Cerritos!

September 18, 2023

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Penske Buick quickly diagnosed and resolved the issue I was having with my truck. They are always super helpful and efficient! More

by 310DURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales, Jose Rivera, Cristina Morales, Clarissa Vargas , Anthony Aguilar, Javier Garcia, Josue Moreno, Jose Solis, Camille Soto

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Sep 23, 2023

Penske Buick GMC Of Cerritos responded

Hello. Thank you for highlighting how super helpful and efficient our team is during your visits with us. We are so pleased that the issue with your truck was quickly diagnosed and resolved. Your complimentary review of our Service Team here at Penske Buick GMC of Cerritos is much appreciated and we look forward to assisting you again.

September 16, 2023

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The sales person Anthony Aguilar has been very cooperative and helpful through out purchase and services afterwards. I am satisfied with my car purchase at Penske Cerritos. More

by dsahir04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Aguilar

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Sep 17, 2023

Penske Buick GMC Of Cerritos responded

Thanks for the five-star review. Our Sales Department strives to provide excellent service and meet all our customer's needs. We hope you continue to choose Penske Buick GMC of Cerritos for all your automotive needs.

September 12, 2023

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Great customer service very help full felt very comfortable. Will recommend GM of Cerritos thank you More

by MARICELAMORA51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Garcia

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Sep 12, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are so happy to know that our Service Team was very helpful, and able to provide a great experience on your visit. Thank you for sharing this awesome feedback and 5 stars. If you ever need any help with your vehicle, Penske Buick GMC of Cerritos will be here for you any time.

September 05, 2023

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friendly respectful and very efficient , highly recommended, especially Matthew and José, Solís they form a very good team, they fight for your expectations More

by liliana.siordia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Moreno, Jose Solis

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Sep 06, 2023

Penske Buick GMC Of Cerritos responded

Hello, we are so happy to read that our team was friendly, respectful, and efficient during your visit. Thank you so much for the positive review and 5 stars. Your business is valued at Penske Buick GMC of Cerritos, and please feel free to reach out to us for any future assistance.

August 31, 2023

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Employee Rating

Jose Solis is the best! The main reason I always go back and Michael was awesome too! This is my 4th GMC and I never have the hassle headache, Jose knows my style and does a More

by BRIMARIEYBARRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Solis, German Rodriguez

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Sep 01, 2023

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review of Penske Buick GMC of Cerritos. We are so glad that you continue to have great experiences with our Sales Team and we congratulate you on your purchase. Take care!

August 20, 2023

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The sales crew led by Javier Garcia excellent Josue Floor Manager - Poor he is the reason why I don’t have possession of my vehicle, I was pre-approved by Navy Credit Union and didn’t let the go…becaus More

by RENTERIA27JJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Cristina Morales , Javier Garcia, Josue Moreno, Julio Gaytán and Jake

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Aug 23, 2023

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and am pleased to read you had an excellent experience with our Sales Team. I would, however, like the opportunity to discuss your interactions with our Floor Manager regarding financing for the vehicle you were interested in purchasing. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

Aug 23, 2023

RENTERIA27JJ responded

At the time of the sale, I had in my possession an pre-approved draft from the Navy Credit Union, since I didn’t not want nor did I saw the need for Mr Josue Moreno to process a loan request, since, I was pre approved. I purchased this year An Acura MDX using the same process and I immediately had possession of the MDX. Mr Moreno stated and I quote, “I guess, we would keep the vehicle, until it is funded, which normally takes about ten days…!!!” I was very much surprised at his nonchalant attitude. Oh, and by the way they were very insisting that, I should take the car for drive around to finalized the sale, I was later informed that that was a way of insuring that sales was complete also known as “California Delivery”…Well, as of today 8/23 and the sale was completed on 8/19, it has been 4 days since, the sale was final…on - 08/23-I was given conflicting statements by Mr Javier Garcia that the money had not clear…I left messages with Daniel Acevedo and he has not responded…I called the Navy Credit Union and they have advised me that the draft has been funded…you tell me what’s next??? I feel that responsiveness and the sense of fair play is not strong suite for Mr Moreno…he needs to be more cognizant and perform due diligence in the performance of his job…

Sep 04, 2023

RENTERIA27JJ responded

Mr. Amiri, I’m trying to be as fair minded with this dealership, but I’m finding very hard to accept the lack of fair play from the management at Penske-GMC in Cerritos, Ca…you reach out to me at this number 805 907-2523. Since August 19 to the present day the vehicle has not had the Scotch guard, and mind you that the dealership had the vehicle for 5 additional days after the sales was completed, what does it take for your organization to do was right…you need reach out to Javier Garcia to give you more details regarding this matter. I suspect that Matthew is not minding the business of effectively running the GMC - Penske in Cerritos. I have not reach out to Matthew Perry because his under-links are running interference for him…

Sep 04, 2023

RENTERIA27JJ responded

Mr. Amiri I have tried to reach out to you, to keep you inform of the latest issue related to my procurement of the GMC Canyon Denali...this has been a very frustrating experience. You can reach out to me at 805-907-2523.

August 20, 2023

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Employee Rating

Probably need additional finance person and add flavored coffee machine much like other Gmc locations More

by MZACKOS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hoss. 4 star

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Aug 22, 2023

Penske Buick GMC Of Cerritos responded

We appreciate you taking the time to leave us a five-star review and feedback. You can always count on Penske Buick GMC of Cerritos for your automotive needs. If you ever need future assistance, we are more than happy to help.

August 15, 2023

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Alex and his team made the whole truck process very easy! I would recommend Penske to anyone looking to purchase a vehicle! Love my new truck! More

by Khannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Morales , Josue Moreno

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Aug 16, 2023

Penske Buick GMC Of Cerritos responded

Congratulations on your new truck and our Sales Team is so proud to have made your process very easy. Thank you for choosing Penske Buick GMC of Cerritos and your kind recommendation is greatly appreciated, Khannon. We are so pleased you love your new purchase and we happily invite you to come back and see us again.

August 13, 2023

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Clarissa Vargas really delivered what my husband asked for 2024 GMC Sierra 2500 ; 4 months ago we had purchased a 2023 GMC Sierra so you can say we are returning customers thanks Matthew Stein for making More

by LOGONZAL07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clarissa Vargas , Javier Garcia

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Aug 14, 2023

Penske Buick GMC Of Cerritos responded

Hello, congratulations on your 2024 GMC Sierra 2500! We're happy to read that our Sales Team delivered your needs two times. It is great to know that you're happy with the way we do business here at Penske Buick GMC of Cerritos. We look forward to working with you again in the future.

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