Matthew Stein | Page 14

Anthony was extremely helpful in the purchase of our vehicle. We also want to thank Manager Matthew. The customer care that we were given Was excellent, Thank you all. vehicle. We also want to thank Manager Matthew. The customer care that we were given Was excellent, Thank you all. More

by romot4547 Verified Customer Verified Customer

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Received excellent service from Albert Valencia in the service department. I will definitely comeback. Thank you! service department. I will definitely comeback. Thank you! More

by CTORRES18 Verified Customer Verified Customer

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I think this is the Best Buy experience I’ve ever had ever there. It was no surprises at all. I was waiting for it and nothing happened. It was incredibly transparent. I will recommend everybody to this ever there. It was no surprises at all. I was waiting for it and nothing happened. It was incredibly transparent. I will recommend everybody to this dealership. It was so sweet and so wonderful. I love this dealership and the people that were in it, it was fantastic. Thank you so very much. More

by jnuce1 Verified Customer Verified Customer

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The Penske team, from reception to sales, to sales management, to even the gentleman that brought the vehicle around after being cleaned up after purchase were ALL friendly and knowledgeable. Thank yo management, to even the gentleman that brought the vehicle around after being cleaned up after purchase were ALL friendly and knowledgeable. Thank you Matt and Anthony! More

by steve@united-paving.com Verified Customer Verified Customer

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My service advisor Stephanie Villegas at Penske Cerritos walked me through a tough time I needed an engine replacement she was very nice and helpful and knowledgeable and made the process as least painful a walked me through a tough time I needed an engine replacement she was very nice and helpful and knowledgeable and made the process as least painful as possible especially considering that this was an expensive repair which could not have happened at a worse time if I had my own business I would definitely want someone like Stephanie on my team the manager also deserves recognition for his involvement he made a split second decision which put the icing on the cake and made me a happy customer again I want to personally thank Cerritos Penske for making my life a little easier during a Tuff time based on their service I know I look at my Tuff time with this expensive bill I realize others also are going through tuff times I noticed the manager walks with a limp wether it’s a permanent or a temporary situation I could tell that he might be experiencing some pain but he was very professional helpful and kind so I’ll end with saying I’m satisfied with the service I got and somebody please give xxxxxxto Stephanie and her manager More

by MICHAELNEWMANJ316 Verified Customer Verified Customer

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Great People working there Great experience will recommend to family and friends . Alex and Matt were Awesome recommend to family and friends . Alex and Matt were Awesome More

by nicasoy44 Verified Customer Verified Customer

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So I bought a 2024 2500 Denali ultimate, 95,000 dollar truck, found out it has paint defects according to Gm Matt Stein, brought a detailer from chevy dealer over and told him to fix it,reluctantly the g truck, found out it has paint defects according to Gm Matt Stein, brought a detailer from chevy dealer over and told him to fix it,reluctantly the guy agreed and they had my truck for almost a week.When I got it back and took it to the car wash the wax came off and wow was I surprised how bad they messed up my truck,not only did they make it worse but it looks horrible, my truck is black and now has swirl marks,white compound in all the cracks,and what they call spider web marks all over.I gave them the chance to make it right and they ruined it, now they want me to send it back a second time to the same guy,absolutely no way I would let him touch my truck again! The repairs now are going to cost 4,500,I asked the manager Matt to cover the cost and he refused,keep in mind I had to deal with the sales guy because apparently Gm Matt doesn't have time to resolve this,and not once has reached out to make it right,just continues to let the sales guy Anthony do all his dirty work, what a coward! Then I'm told the owner of the dealership would be calling me to make it right, we'll apparently he's to busy spending my money because it's been a week and still no phone call.when I threatened a lawsuit, Gm Matt Stein pointed up at the penske sign and told do you see what that says? Penske is a big name and we're not afraid of your lawsuit.Extremly unprofessional for a Gm,the only positive thing that came out of buying a truck from them was the sales guy Anthony, he went above and beyond to try and resolve this! I recently bought a 2024 Denali xt4 for my wife,at Caposio Gmc and let me tell you the service was night and day! To bad penske didn't get that sale,how about penske send there Gm Matt Stein over to Caposio Gmc to get re trained,or just fire his xxx! Bottom line I wouldn't recommend penske gmc to worst enemy! More

by Mandog760 Verified Customer Verified Customer

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This place is great and easy to work with. Anthony A was great salesmen. Hope to buy from them again. Anthony A was great salesmen. Hope to buy from them again. More

by rayray2377 Verified Customer Verified Customer

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First time financing a car. Both Alejandro and Matthew were helpful, friendly, and knowledgeable. They made the process really easy. Both Alejandro and Matthew were helpful, friendly, and knowledgeable. They made the process really easy. More

by nickosife Verified Customer Verified Customer

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Great dealer outstanding havshsvsvsvsbsvs bsbshsbs shhshsbs shhshsbs hshshsh shdhdhsh hdhdhd hdhdhdh shsh hdhdhd hshsh n j shhshsbs shhshsbs hshshsh shdhdhsh hdhdhd hdhdhdh shsh hdhdhd hshsh n j More

by MCAHLA89 Verified Customer Verified Customer

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