Mauricio Alvarez | Page 2

When you deal with car repairing the most important thing you look for is the felling that cost fees processes are clear , unfortunately most of the time I feel I am trying to be sold something or being over you look for is the felling that cost fees processes are clear , unfortunately most of the time I feel I am trying to be sold something or being overcharged. Lack of transparency is not good in any business More

by Giovanni MAGLIONE Verified Customer Verified Customer

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Service was great and warranty was good 30 days for replacement of the motor was too long replacement of the motor was too long More

by JCOVSAK02 Verified Customer Verified Customer

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The service I received has always been top notch, the staff has always been cordial and always very helpful. In the end my service has been impecable and after the service the result has always been top staff has always been cordial and always very helpful. In the end my service has been impecable and after the service the result has always been top notch. More

by BLUEPOEMSTUDIOS1 Verified Customer Verified Customer

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We had a very pleasant person great us and guided us to start the process. start the process. More

by MALIKSPINE Verified Customer Verified Customer

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Amazing. Very professional It was truly a pleasure dealing with everyone at BMW. Very accommodating. Very professional It was truly a pleasure dealing with everyone at BMW. Very accommodating. More

by HS0 Verified Customer Verified Customer

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Ridiculously expensive. Charged a fortune for routine service and didn’t even wash the car before returning it. Tried to sell me additional services I didn’t need. Charged a fortune for routine service and didn’t even wash the car before returning it. Tried to sell me additional services I didn’t need. More

by ELENOREROSS Verified Customer Verified Customer

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Best service I have recieved so far , I know a lot of employees their personally employees their personally More

by salasadrian305 Verified Customer Verified Customer

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WARNING: STAY AWAY FROM BRAMAN BMW MIAMI I strongly advise anyone considering doing business with Braman BMW Miami to be extremely cautious. My experience with this dealership was unacceptable, mislead advise anyone considering doing business with Braman BMW Miami to be extremely cautious. My experience with this dealership was unacceptable, misleading, and highly unprofessional. They tell you one thing verbally, but their actions and paperwork reflect something completely different. They rush you through signing a large amount of paperwork within seconds while verbally assuring you of things that are simply not true. I have four witnesses who can confirm exactly what was said and how the situation was handled. This was not a misunderstanding—this was a clear case of misleading communication and poor business practices. Their customer service is also extremely poor. They take an unreasonable amount of time to handle matters that should only take a few quick moments. When you try to get clarification or resolution, you are met with delays, lack of accountability, and no real effort to fix the situation. In my opinion, their process feels designed to trap customers in loopholes filled with negative financial consequences and obligations you were never properly informed about. They present one version of the truth verbally, but the documentation and outcome tell a completely different story. This dealership does not provide the level of professionalism, honesty, or transparency that customers deserve. Proper service means clear communication and paperwork that matches exactly what is being promised—something Braman BMW Miami failed to do. I strongly recommend taking your business elsewhere to a dealership that values honesty, transparency, and customer respect. Be careful, ask questions, and do not trust verbal assurances without fully reviewing every document. More

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Great customer service , manager of service extremely professional, they should improve the cleaning of the car or remove that option to do not look bad but the rest 10 of 10 . professional, they should improve the cleaning of the car or remove that option to do not look bad but the rest 10 of 10 . More

by NANDODAMIAN Verified Customer Verified Customer

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Great service they quoted me high for a window replacement and I wasn't a fan but the service department is always great replacement and I wasn't a fan but the service department is always great More

by HFROMM6 Verified Customer Verified Customer

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