Max Caplin
Max Caplin at Crest Volvo Cars

Max Caplin

Volvo Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
5.0
97 Reviews

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Languages Spoken

English English

5.0

97 Reviews

Write a Review

97 Reviews of Max Caplin

March 30, 2026

Dealership Rating
Employee Rating

Allison was so helpful and patient during the entire experience. She made the process seamless! She walked us through every step, answered all of our questions, and showed true customer empathy. I hope More

by MONICA.FANNON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allison Owens

March 30, 2026

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The team at Crest Volvo continues to exceed my expectations! I honestly don’t think there is a better team in the car business! More

by KENNY.GAYOSO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 31, 2026

Crest Volvo Cars responded

Thank you, KENNY.GAYOSO! We're thrilled that our team continues to exceed your expectations. Your confidence in our dedication means everything to us. We look forward to providing you with exceptional service in the future.

March 21, 2026

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Crest Volvo, Brandon Bowen and Duncan McPhail (GM) delivered the Crest experience. Excellent communication and easy, flawless sales process. Wife loves her new 2026 XC90. Crest is the best. More

by Kevin H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2026

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us at Crest Volvo Cars. We're thrilled that Brandon and Duncan delivered exceptional service and made the process seamless for you. It's great to hear your wife is loving her new 2026 XC90! We appreciate your kind words and trust.

Mar 26, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled that your wife loves her new 2026 XC90 and that Brandon and Duncan provided excellent service. We appreciate you sharing your positive experience and look forward to serving you again.

March 15, 2026

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From the beginning of my first phone call with Ricardo at Volvo to speaking with the finance manager Max my experience has been nothing but great. I’m thrilled that I decided to go with Volvo. More

by russellcheryl93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Barna, Ricardo Riojas

Mar 20, 2026

Crest Volvo Cars responded

We are privileged to hear about your wonderful experience from start to finish. It's fantastic that both Ricardo and Max in our finance department provided you with exceptional service throughout your journey. Your enthusiasm about choosing Volvo truly makes our day, and we're delighted that every interaction exceeded your expectations. Thank you for taking the time to share your positive experience.

January 30, 2026

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Sam Hilou went above and beyond to make the final step in a very difficult and emotional trade in that was filled with title struggles, finally happen. Jaime Jasso looks primed to learn from the hurdles he More

by Tdemsky25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Tyler Barna, Sam Hilou , Jaime Jasso

Feb 02, 2026

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand that dealing with challenging situations, especially when they involve emotional circumstances and documentation complications, can be overwhelming. It's wonderful to hear that our team members were able to support you through this process. We're pleased that Sam provided the extra care needed to help complete your trade-in despite the difficulties you encountered. It's also great to know that Tyler showed patience during the paperwork process and that Jaime demonstrated a willingness to grow from the experience. Your feedback helps us continue to provide the supportive service our customers deserve during important automotive decisions.

January 17, 2026

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Everyone was very professional especially the young man named, Nick Lambert Very polite, very helpful, very courteous.Stayed in touch, answered every question that we had and forcing in.We met another gen More

by TRNTLV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2026

Crest Volvo Cars responded

Thank you immensely for sharing your wonderful experience with our team. We're delighted to hear that our staff provided you with such professional and courteous service throughout your visit. It's fantastic to know that you found everyone to be polite and helpful, and that all your questions were answered promptly. Your kind words about the exceptional service you received truly mean a lot to us. We're thrilled that your overall experience exceeded your expectations and that you found our dealership to be awesome. Your feedback reinforces our commitment to providing outstanding customer service to every visitor.

January 15, 2026

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All Staff we have worked with are outstanding. Especially our Service Advisor Ally. We have purchased 2 cars from Crest. More

by markbrown@high3team.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Ally Gallagher

Jan 16, 2026

Crest Volvo Cars responded

We are excited to hear about your wonderful experience with our team. It means so much to know that everyone you have worked with has provided outstanding service and that your service advisor has been particularly helpful throughout your visits. We truly appreciate customers like you who choose to return to us, and we are thrilled that you have found two vehicles that meet your needs. Your loyalty and trust in our team make all the difference, and we look forward to continuing to serve you with the same level of excellence.

January 07, 2026

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Employee Rating

Daniel was awesome he made everything smooth and easy. Went over the car and all the technology and explained it very good More

by EXHORN19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Daniel Carlos

Jan 07, 2026

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled that Daniel made your experience smooth and easy, and that he took the time to thoroughly explain your vehicle and its technology features. Your positive review means so much to us at Crest Volvo Cars!

January 06, 2026

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Great sales experience with Ricardo, and I love the car! Service, so far, so good. More

by SUSANY
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful sales experience and that you're loving your new vehicle! It's fantastic to know that our team provided you with excellent service during your purchase. We're also pleased that your service experience has been positive so far. Thank you for choosing Crest Volvo Cars, and we look forward to continuing to provide you with outstanding service for years to come.

January 03, 2026

Dealership Rating
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Jordan Farmer is the best service advisor I’ve had. Always friendly and communicates well about any issues. Never been disappointed yet! More

by Villard.randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer

Jan 06, 2026

Crest Volvo Cars responded

Thank you for your review! We're delighted to hear about your consistently positive experiences with our service team. Having a service advisor who maintains excellent communication and friendliness makes all the difference in creating a trustworthy relationship. It's wonderful that you've never experienced disappointment and that you feel well-informed about any vehicle concerns. Your feedback highlights exactly the kind of reliable and personable service we strive to provide every customer at Crest Volvo Cars. We truly appreciate you taking the time to share your experience!

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