Max Caplin
Max Caplin at Crest Volvo Cars

Max Caplin | Page 6

Volvo Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
5.0
102 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

Languages Spoken

English English

5.0

102 Reviews

Write a Review

102 Reviews of Max Caplin

February 10, 2025

Dealership Rating
Employee Rating

return customer. always a great experience - both sales and service. Mike in sales - Locke in finance - Skye helping with vehicle technology setup and of course Lyn i More

by timeonthelake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Mike Stock, Lyn Ford , Skye - vehicle tech setup

Feb 11, 2025

Crest Volvo Cars responded

Thank you for being a loyal customer! We’re thrilled to hear that you’ve had consistently great experiences with our team, from sales to service. Mike, Locke, Skye, and Lyn are all dedicated to providing excellent service, and we’re so happy to hear they’ve helped make your visits enjoyable. We truly appreciate your continued trust in us, and we look forward to serving you again soon!

February 10, 2025

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Employee Rating

We had a little bit of an issue. We live 2 hours away. Once we got the car home, we started experiencing loud popping and grinding sounds. My husband figured out that it was a bra More

by vquinby57
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand how concerning it must have been to encounter a brake issue so soon after bringing your vehicle home, especially with the distance you traveled. We’re glad to hear that Brian Bingham was able to quickly address the problem and get you back on the road with confidence. We appreciate your patience and are happy to know that this resolution restored your trust in us. Regarding the missing cargo cover, we’d be happy to look into this further—please feel free to reach out if there’s anything we can do. We look forward to assisting you again in the future!

Feb 13, 2025

Crest Volvo Cars responded

We will be sending you a cargo cover and appreciate your buisness!

Feb 12, 2025

vquinby57 responded

Yes. I would love if you wouldn’t mind looking further into the missing cargo cover. I would appreciate it. Thank you.

Feb 13, 2025

vquinby57 responded

Thank you so much Max! We can not Thank You enough! We will see you again as we will be doing all of our maintenance service with you. Also, we look forward to doing business with Crest in our future, when it is time to trade vehicles. Thank you again. Most sincerely, Gary & Vicki Quinby

February 09, 2025

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The gentleman that brought my car around took extra time to clean my floor mats when he didn’t have too. This is my second Volvo from Crest and the service is consistently fantastic. More

by JENLFOX0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer , Juan Perez Cepeda

Feb 10, 2025

Crest Volvo Cars responded

We’re so glad to hear about your positive experience and appreciate your loyalty! It’s great to know that the extra attention to detail made an impact, and we’ll be sure to pass along your kind words to the team. We look forward to continuing to provide you with fantastic service for years to come!

February 01, 2025

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Employee Rating

Always the best service in any dept there! Their sales manager Max and associate Tyler can get you in a new car that’s right for you! My daughter’s car broke down and wasn’t worth fixing so Iw More

by Villard.randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jordan Farmer, Tyler Barna

Feb 03, 2025

Crest Volvo Cars responded

Thank you so much for the amazing 5-star review! We're thrilled to hear that Max and Tyler were able to help you find the perfect car for your daughter. It's great to know that their expertise made the process smooth and enjoyable. We truly appreciate your recommendation and are so happy you had a wonderful experience with us at Crest Volvo! We look forward to assisting you again in the future!

January 02, 2025

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Employee Rating

Bailey, Max, Locke , and Jason at Crest Volvo made my car buying experience very pleasant and memorable in a very positive way. From starting to look at a vehicle I was interested in to completion of the p More

by Dscottedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Tyler Barna , Bailey Chancellor, Jason Pickering

Jan 06, 2025

Crest Volvo Cars responded

Thank you for your wonderful feedback! We’re thrilled to hear that Bailey, Max, Locke, and Jason provided you with a pleasant and memorable car buying experience. It’s fantastic to know that you felt supported from the initial vehicle search through to the delivery of your new XC90. We truly appreciate you taking the time to share your experience and are delighted that you drove away feeling great about your purchase. Enjoy your new vehicle, and we look forward to assisting you again in the future!

November 30, 2024

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Employee Rating

Crest Volvo and Tim Warner were so helpful. He was texting me back and forth on different options / offers. He really made the whole experience easy, fast, and comfortable. Especially being More

by Anne H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Tim Warner , Brandon Navarro, Koffi Niamke, Skye Warner

Dec 03, 2024

Crest Volvo Cars responded

Thank you so much for your kind words! We're thrilled to hear that Tim and the team were able to make your car shopping experience smooth and enjoyable. We understand that shopping for a car can feel daunting, so we’re happy to know that Tim helped make it easy and comfortable for you. We're also glad to hear that Skye, along with the finance team, provided such great assistance. It means a lot to us that you not only trusted us with your purchase but also brought your mom back to buy a certified Volvo! We truly appreciate your feedback and your continued support. If you need anything else in the future, don’t hesitate to reach out. Congratulations again on your new car!

November 15, 2024

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Thank you Juan for making the whole process as smooth and easy as possible. You helped me buy the car of my dreams. Thank you for your patience. I do appreciate the patience and time that you spent on me fig More

by Vittoria Orozco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez , Brandon Navarro, Juan Perez Cepeda

Nov 19, 2024

Crest Volvo Cars responded

Thank you for your kind words and for taking the time to share your experience! We are so glad to hear that Juan and Brandon were able to make your car buying process smooth and enjoyable. It's fantastic to know that Juan took the time to understand your needs and helped you find the car of your dreams, while Brandon made sure you were fully informed about your warranties. Your recommendation means a lot to us, and we will be sure to pass along your thanks to both Juan and Brandon. If you need anything else in the future, don't hesitate to reach out. Enjoy your new car, and thank you again for choosing us!

November 02, 2024

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Employee Rating

I would have to say that this new car buying experience has been the best I have experienced in my life time. Nash Abir and Max Caplin presented the highest of respect and professionalism to me throughout More

by jacksonjf11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nash Abir , Brandon Navarro

Nov 05, 2024

Crest Volvo Cars responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that your car-buying journey was the best you've ever had. Nash and Max are indeed valuable members of our team, and it's wonderful to know they provided you with respectful and professional service throughout the entire process. We truly appreciate your kind words and the perfect rating for their efforts. Enjoy your new XC60, and we look forward to seeing you again soon!

July 31, 2024

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Employee Rating

I had an awesome experience at Crest Volvo. I traded my XC60 for an upgrade to an XC90 Recharge. Gage Rucker my sales consultant did a great job helping me find the right vehicle. Max Caplin my More

by e2ortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gage Rucker , Madolyn McPhail

Aug 01, 2024

Crest Volvo Cars responded

Thank you so much for your fantastic review! We’re thrilled to hear that Gage, Max, and Madolyn made your experience at Crest Volvo exceptional. It’s wonderful to know that their kindness, patience, and follow-up contributed to your satisfaction with your new XC90 Recharge. We truly appreciate your recommendation and are grateful for your trust in our team. If you need anything else or have further questions, don’t hesitate to reach out. Enjoy your new ride!

May 15, 2024

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Andrew R. was absolutely fantastic! He’s patient, has a great personality, showed me every car I asked about, educated me on the history of Volvo and the model More

by Katherine Reel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez , Andrew Royalty

May 16, 2024

Crest Volvo Cars responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive and pressure-free experience at Crest Volvo Cars, especially with Andrew R.'s assistance. Andrew's patience, personality, and product knowledge are truly valuable assets to our team. It sounds like he went above and beyond to show you the cars you were interested in, educate you on Volvo's history, and guide you through the car-buying process. We'll be sure to share your kind words with Andrew – he'll be delighted to know how much you appreciate his efforts. At Crest Volvo Cars, we strive to provide a pressure-free environment where our customers feel comfortable asking questions and exploring their options. We're glad Andrew embodied that philosophy during your visit. Thanks again for choosing Crest Volvo Cars. We look forward to seeing you again in the future, perhaps for a service appointment on your new Volvo!

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