Under construction.
Under construction. Hard to navigate. Also, my vehicle still has a problem that hasn't been fixed.
Under construction. Hard to navigate. Also, my vehicle still has a problem that hasn't been fixed.
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by thatsgreat
Verified Customer
Verified Customer
Other Employees Tagged:
Megan Barham
Oct 23, 2023 -
Tulsa Hyundai responded
I understand your concerns, and I'm sorry for the inconvenience. Please reach out to your service writer or our service manager so we can get this issue resolved promptly. Your satisfaction is our priority. Thank you for your patience.
Tulsa Hyundai gives very good service.
Each time, I have taken my car in. The work is thorough. Never had any problems.
Each time, I have taken my car in. The work is thorough. Never had any problems.
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by liz_dewitt
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Frank Seitz
, Faith Condrey, Hannah
Oct 09, 2023 -
Tulsa Hyundai responded
We appreciate your feedback, Liz! Providing reliable and thorough service is our top priority, and we're pleased to hear about your positive experiences. Let us know if we can be of further assistance.
I didn't have a good experience at all paid $99.
95 for a diagnostic thats not the problem, my keys, paperwork and car got lost, my car was there 2 weeks no one called to let me know anything I calle
95 for a diagnostic thats not the problem, my keys, paperwork and car got lost, my car was there 2 weeks no one called to let me know anything I called to check on it sent to voice-mail no return call.I went there and someone told me the advisor I had quit, so I got lost in the system.I am not a satisfied customer at all.I had my brother call to see how much it would cost for the issue that was suppose to be wrong with my car and they gave him a cheaper price maybe since I'm a female they feel they can charge me more,but I feel discriminated to be honest. I have had other problems with Tulsa Hyundai service, but I pray for them to be fair.
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by TSMCKINNEY03
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2023 -
Tulsa Hyundai responded
We apologize for your recent experience and any inconvenience it may have caused, TSMckinney03. To enhance the level of service provided to our valued guests, we have introduced new customer service representatives. We are excited about the upcoming completion of our new facility and hope you will have a more enjoyable experience during your next visit. Thank you for taking the time to share your feedback with us; it is greatly appreciated.
Place is complete chaos.
Takes forever to do anything. Hopefully it gets better when construction is completed.
Takes forever to do anything. Hopefully it gets better when construction is completed.
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by lyndonc74131
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2023 -
Tulsa Hyundai responded
Hi Lyndonc. We appreciate your review, and we share your sentiment regarding the construction process. We're eagerly anticipating the completion of our facility and can't wait for you to experience it along with us. Thank you for your patience and understanding.
Service took too long for a simple oil change and
diagnostic test. We were charged for a diagnostic test without authorizing the charge. The price write up for the work needed was exorbitant and much
diagnostic test. We were charged for a diagnostic test without authorizing the charge. The price write up for the work needed was exorbitant and much more expensive than competitors that we priced (it was double others). They did not reset our car and we're still getting notifications that service is needed when starting the car. We're certain to never return to the dealership for service despite the reduced cost of oil changes.
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by Thompsdp
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2023 -
Tulsa Hyundai responded
We apologize for any inconvenience you may have experienced during your visit, Thompsdp. If you haven't already, please get in touch with our service manager. We would appreciate the opportunity to discuss your visit and address any concerns you may have had. Thank you for reaching out to us.
Our car was not covered by the formally promised
replacement of motor. If the second one, the company put in failed. This was a great disappointment and leads to us never purchasing this brand again
replacement of motor. If the second one, the company put in failed. This was a great disappointment and leads to us never purchasing this brand again. I felt sorry for the employees who have to stand by these decisions which are made elsewhere by the corporation.
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by denisedrounds
Verified Customer
Verified Customer
Other Employees Tagged:
Cooper Houchin
Sep 28, 2023 -
Tulsa Hyundai responded
We apologize that your motor replacement request couldn't be approved, Dennis. If you require assistance or have any further questions, please don't hesitate to contact our service team. We're here to help.
Our Santa Fe 2.
0 had a knock sensor fault. Tulsa Hyundai replaced the engine under warranty in 3 weeks and everything has been working great. Glad we decided to go h
0 had a knock sensor fault. Tulsa Hyundai replaced the engine under warranty in 3 weeks and everything has been working great. Glad we decided to go here.
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by DAVID@TULSATANKLESS.COM
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2023 -
Tulsa Hyundai responded
Thank you for sharing your positive experience, David! We're pleased to hear that Tulsa Hyundai promptly addressed the knock sensor fault by replacing the engine under warranty, and that your Santa Fe 2.0 has been running smoothly. We appreciate your decision to choose us, and if you ever need any further assistance in the future, please feel free to reach out. We're here to help keep your vehicle in top condition!
Dishonest liars.
First they told me it takes a couple of hours to do a diag test and check why engine overheats. I requested a shuttle home and didn't hear back, so I
First they told me it takes a couple of hours to do a diag test and check why engine overheats. I requested a shuttle home and didn't hear back, so I called them after few hours, they said they will get back to me tomorrow. I went there next day and found out they didn't even touch the car. When I told them I will take the car elsewhere they said we will work on it immediately. Long story short, they charged me $100 diag test just to tell me the cap of the coolant was missing. I am not sure if you need a diagnostic test to see that the cap of the coolant system is missing. I had also asked them to change the oil and use "full synthetic oil". They didn't and after they brought the invoice I asked them if they did, and the guy looked at the papers and said oh yeas and went back and changed the invoice, just to charge me more for regular oil. Little did he know that the mileage stamp was already placed on my car windshield for 5000 miles (full synthetic covers 7500+ miles)
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by FAKHARI_ABBAS
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2023 -
Tulsa Hyundai responded
We apologize for the inconvenience and miscommunication you experienced during your recent service visit. Your feedback is important to us, and we take your concerns seriously. To address these issues and provide you with a resolution, we kindly request that you reach out to our service manager. They will be able to access your most recent visit details and investigate the situation thoroughly. We're committed to improving our service and ensuring transparent and accurate communication with our customers. Your feedback helps us identify areas for improvement, and we appreciate your patience as we work to rectify these issues. Thank you for bringing this to our attention, and we look forward to addressing your concerns.
Prior to my arrival I was told it would take 2 hours I
was out in less I appreciate the service.
was out in less I appreciate the service.
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by ALICIADMILES
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Tulsa Hyundai responded
Alicia, we're pleased to hear that you received quick and efficient service, surpassing the initial time estimate. Your appreciation is valued, and we're glad your experience was a positive one. Thank you for trusting Tulsa Hyundai with your vehicle needs.
Service department is extremely poor.
I was so happy when I first bought my GV80 that I bought my wife GV 70. The service is getting so bad I might trade my car in and get a Lexas if y’al
I was so happy when I first bought my GV80 that I bought my wife GV 70. The service is getting so bad I might trade my car in and get a Lexas if y’all don’t fix this.
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by john@espo.us
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2023 -
Tulsa Hyundai responded
John, we deeply regret to hear about your recent experience with our service department, and we appreciate your loyalty as a valued customer. Please accept our sincerest apologies for falling short of your expectations. We take your feedback seriously and are committed to addressing the issues you've encountered to improve our service quality. Your satisfaction is our top priority, and we hope to regain your trust in us. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to contact us directly. We are here to assist and ensure your future visits meet the high standards you deserve.