Meghan Murphy | Page 7

Jens and Meghan were extremely helpful as I was purchasing this Beetle while my wife and I were 170 miles away in upstate NY. They walked me through the process and helped smooth out the problems o purchasing this Beetle while my wife and I were 170 miles away in upstate NY. They walked me through the process and helped smooth out the problems of registering the car in NY. More

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Great experience overall. Easy drop off and pick up. Good communicaton.. Very happy to get inspection done at same time.Very helpful people are a real plus. communicaton.. Very happy to get inspection done at same time.Very helpful people are a real plus. More

by TOMPROSSI Verified Customer Verified Customer

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A friendly, welcoming, no-hassle dealer well worth the trip As an out of state customer searching for the perfect Golf TDI, I had contacted several dealerships within a 300 mile radius from me that had some in As an out of state customer searching for the perfect Golf TDI, I had contacted several dealerships within a 300 mile radius from me that had some in inventory. Wellesley VW was by far the most welcoming and transparent from start to finish. I had initially spoke to Meghan in internet sales who was kind enough to pull the car into a well lit service bay on a cold, rainy day to send me additional photos. When I had mentioned another dealer I had spoke to tried to add in a $1,400 ‘reconditioning fee’ on top of the listed price to get the TDI’s road ready again, she was just as shocked as I was and explained that that is not the case at Wellesley. She was transparent with me about pricing, didn’t try to rush me off the phone and made me feel comfortable to make the 2.5 hour drive to come see the car at the weekend. Upon my arrival, I was greeted cordially by Andreas Becker who had the car pulled up front for me ready to test drive. Andreas, who is a German expat, myself and my girlfriend, who is fluent in German hit it off immediately, trading travel stories about our adventures in both Germany and the US. Talking to Andreas was like catching up with a long-lost friend we hadn’t seen in years. He allowed me to take the car on an extended test drive to ensure I felt fully comfortable with it, explaining all of the benefits of purchasing a certified TDI. Arriving back at the dealer, I explained I had wanted to make the purchase, and my down payment would be dependent on how good of a rate I could get. Andreas asked what I would feel comfortable paying and proceeded to talk to Rami, the Finance Director bringing back good news that they would be able to get me the deal I had wanted: no games, no playing hard-ball, no slick negotiating tactics. While we waited for Rami to finish with another customer, Andreas brought us some pizza to keep our stomachs happy while we waited which was a pleasant surprise. As we chatted more and got to know Andreas, I knew we had made the right decision to come to Wellesley. Rami was also a great guy to talk to as we buttoned up the financing part of the transaction. Buying out of state in Massachusetts, you are not able to get temporary plates to drive the car home, so we arranged to meet at a Connecticut DMV to take care of registration. Andreas took time out of his day, when he could have been making sales, to drive my new car down to me so I didn’t have to make a trip back to the dealership. This personal touch was well noted when he could have sent a runner down to take care of this instead. We plan to stay in contact in the future and attend some events with him at his German club long after the sale! I could not be happier with my decision to buy from Wellesley VW – they are welcoming, transparent, personable, respectful, and treat the customer like an old friend. It is well worth the trip for anyone out of state or further away in Mass to come here. I will definitely buy all of my future VW’s here. More

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Knowledgeable staff, pleasant atmosphere, efficient process My experience at Wellesley Volkswagen was top-notch. The salesperson, Eric, was knowledgeable and pleasant. He was not pushy and didn't try to upsel My experience at Wellesley Volkswagen was top-notch. The salesperson, Eric, was knowledgeable and pleasant. He was not pushy and didn't try to upsell my choice. The purchase process was straight-forward and not intimidating. Staff patiently guided me through the deposit and loan steps. I would recommend Wellesley Volkswagen without hesitation. More

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Excellent customer service Great service by Kevin. Did a great job in getting us a great deal and also timely and thorough customer service. Highly recommend this dealership... Great service by Kevin. Did a great job in getting us a great deal and also timely and thorough customer service. Highly recommend this dealership... More

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great sales! We stepped into Wellesley VW and had a great experience and walked away with an auto which perfectly fits our family's needs. I had a great experience We stepped into Wellesley VW and had a great experience and walked away with an auto which perfectly fits our family's needs. I had a great experience with Eric Tonkonogy, who helped us navigate all the paperwork and pricing to fit our budget. It was a great experience! More

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Simple and Easy So simple and easy to work with. Beat every dealership offer i presented in 2 emails. Kevin was very knowledgeable about everything and quick to commu So simple and easy to work with. Beat every dealership offer i presented in 2 emails. Kevin was very knowledgeable about everything and quick to communicate the days following. More

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Matched the other dealers. I shopped around and stopped in on a whim with the lowest offer I had and they matched it plus a few extra features because they did not have the bare I shopped around and stopped in on a whim with the lowest offer I had and they matched it plus a few extra features because they did not have the bare bones model on the lot. More

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Eric T. was great to work with We thoroughly enjoyed our visit to Wellesley VW. Eric T. was a friendly, low-key salesperson who took us out for two test drives. We settled on our We thoroughly enjoyed our visit to Wellesley VW. Eric T. was a friendly, low-key salesperson who took us out for two test drives. We settled on our car, then took care of business. Aside from the credit-freezes I had forgotten I had put on my credit reports, everything went well, and he and Rami, the finance guy, were patient and made a good plan for us. Looking forward to picking up my car this week once Experian unfreezes my credit (what a pain they are!) More

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