Melanie Hernandez

This is our second purchase at Catonsville This was an efficient speedy transaction. I knew what I wanted. Another dealer could not locate the car with the options I wanted but Nakia Spencer was able to. efficient speedy transaction. I knew what I wanted. Another dealer could not locate the car with the options I wanted but Nakia Spencer was able to. He had it transferred to the dealership in two days. He exceeded the Costco offer and matched with a little extra what the other dealership offered. Nakia went over and above! Sam, the finance manager was amazing as well! Always gives you the best option for your situation. Personable and experienced finance guy More

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Melanie, was very helpful explaining to me all the new features on my new 2026. Without her help I would have never been able to work most of the features. she took her time with me. features on my new 2026. Without her help I would have never been able to work most of the features. she took her time with me. More

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Rick is very pleasant, patient and knowledgeable. He went above and beyond to get deal done smooth and expeditiously! If you’re searching for a new vehicle- he’s your guy! He went above and beyond to get deal done smooth and expeditiously! If you’re searching for a new vehicle- he’s your guy! More

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I would highly recommend scheduling a "get to know your new vehicle" appointment with Melanie Harnandez!! She is extremely patient and knowledgeable. The session was very informative, as Melanie introduc new vehicle" appointment with Melanie Harnandez!! She is extremely patient and knowledgeable. The session was very informative, as Melanie introduced us to and guided us through many features we did not even know my X3 included. We appreciate Melanie's time with us and we left the dealership truly satisfied. More

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Melanie called me as promised to schedule an appointment at the time I wanted. Upon arrival she promptly started to answer my questions and demonstrated all the items I did not understand. She was also gr at the time I wanted. Upon arrival she promptly started to answer my questions and demonstrated all the items I did not understand. She was also great handling my wife's questions. She is a valued asset to your organization ! More

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Melanie is very knowledgeable on BMWs, and helped us a great deal with our new EV. We drove it for two weeks before coming back for our appointment, and that allowed us to develop questions about variou great deal with our new EV. We drove it for two weeks before coming back for our appointment, and that allowed us to develop questions about various features. She answered them well. Thanks Melanie! More

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Melanie is extremely knowledgeable about all the tech features of the vehicle and was able to demonstrate them and answer all of my questions. She is also very patient and friendly and made clear she is features of the vehicle and was able to demonstrate them and answer all of my questions. She is also very patient and friendly and made clear she is always available if additional questions arise. She is very good at what she does. More

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Melanie is thorough and knowledgeable. Melanie is patient with people who are not particularly tech-savvy . She is an invaluable resource. Melanie is patient with people who are not particularly tech-savvy . She is an invaluable resource. More

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Melanie demonstrated exceptional expertise and professionalism. Although I acquired a 2021 5 Series from a different dealership over two years ago, I had not activated its features. Upon purchasin professionalism. Although I acquired a 2021 5 Series from a different dealership over two years ago, I had not activated its features. Upon purchasing my 2026 X2, Melanie reviewed some features, revealing that I had not been utilizing my digital key. She graciously allowed me to bring my 5 Series to her, where she assisted in setting it up. We encountered several challenges that extended the process to over an hour, yet she remained persistent. She even consulted a colleague to resolve the issues we faced. Her willingness to assist with a vehicle not purchased from her dealership and her patient dedication were greatly appreciated. I look forward to her assistance in setting up the features on my new vehicle. More

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Melanie did a great job explaining the technology in my new X1. She checked many of the settings and gave me a great overview of my new car and the BMW app. She was extremely knowledgeable of the car and new X1. She checked many of the settings and gave me a great overview of my new car and the BMW app. She was extremely knowledgeable of the car and all of its technology. She was patient and very polite and thorough. I’d highly recommend her to anyone. More

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