Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
Refer Me

Melissa Cates | Page 4

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

Contact Me
4.8
177 Reviews
4.8

177 Reviews

Write a Review

177 Reviews of Melissa Cates

April 04, 2024

Dealership Rating
Employee Rating

Great experience! Quick and reliable service. Repairs completed and explained and my Bronco was ready when promised. More

by Robynr1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Baker, Matt

Helpful
Report | Print
Apr 04, 2024

Shottenkirk Ford Granbury responded

Robyn, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 03, 2024

Dealership Rating
Employee Rating

Melissa won by Business for Shottenkirk and Sales proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership More

by DCLOWER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Dyer, Coleman Atwood, Will Mooney , Josh Greene

Helpful
Report | Print
Apr 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

Apr 04, 2024

DCLOWER35 responded

There is no need to attempt in contacting this Dealership. The Sales Department is incapable of following through on a promise, and calling me back wouldn't happen (it hasn't yet after almost a week). They've earned their derogatory nickname ... "Sh*ttenkirk"

March 29, 2024

Dealership Rating
Employee Rating

Shottenkirk Ford in Granbury is an excellent place to do business. My salesman Beau was awesome. I told beau what I was looking for and he delivered. He was able to get me the asking price for my trade in a More

by kpicciot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt

Helpful
Report | Print
Mar 31, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

March 26, 2024

Dealership Rating
Employee Rating

They took the time and truly worked to find what was causing a noise in my bronco. Best service station I have been to. More

by jesmorrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 27, 2024

Shottenkirk Ford Granbury responded

jes, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 25, 2024

Dealership Rating
Employee Rating

This a great dealership in Grandbury. They performed the work I needed and the job was done right. More

by JosT56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray , Ryan Hudson, Matt Jewett

Helpful
Report | Print
Mar 26, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

March 22, 2024

Dealership Rating
Employee Rating

I didn't have a lot of time when I came to get my oil changed and tires rotated so I was quite happy when the service department did the work quickly. thanks. More

by Weldon Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 22, 2024

Shottenkirk Ford Granbury responded

Weldon, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 20, 2024

Dealership Rating
Employee Rating

I specifically scheduled to have a recall repaired and then added on an oil change. However, when I got there to deliver, my car was told they couldn't repair the recall because they didn't have the tool More

by Mstarkey996
Recommend Dealer
No

Other Employees Tagged: Melissa Cates

Helpful
Report | Print
Mar 21, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

March 19, 2024

Dealership Rating
Employee Rating

I just took my 2017 Edge in for its 55,000 mile check up and service which included a new battery. All check points were found to be acceptable the new battery installed, tires aired up and rotated carpeted More

by bdunagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 16, 2024

Dealership Rating
Employee Rating

The whole Shottenkirk Service Department was professional and prompt on addressing my issue with the vehicle I brought to them. More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 18, 2024

Shottenkirk Ford Granbury responded

CJ, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 10, 2024

Dealership Rating
Employee Rating

They went above and beyond. Melissa was very helpful with everything that I needed done. More

by Kharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 12, 2024

Shottenkirk Ford Granbury responded

Kharris, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

1
...
3
4
5
...
18

Dealership Inventory (261 Vehicles)

used 2023 Ford F-250 car, priced at $79,998
2023 Ford F-250
used
Silver Metallic exterior
Automatic
Four-wheel Drive
$79,998
View Details
new 2024 Ford Expedition car, priced at $74,985
2024 Ford Expedition
new
Star White exterior
Automatic
Four-wheel Drive
$74,985
View Details
new 2024 Ford Expedition car, priced at $67,582
2024 Ford Expedition
new
Star White exterior
Automatic
Rear-wheel Drive
$67,582
View Details
new 2024 Ford Expedition car, priced at $62,599
2024 Ford Expedition
new
Star White exterior
Automatic
Rear-wheel Drive
$62,599
View Details
used 2016 Toyota 4Runner car, priced at $28,825
2016 Toyota 4Runner
used
Nautical Blue Pearl exterior
Automatic
Four-wheel Drive
$28,825
View Details
used 2014 Ford F-150 car, priced at $19,403
2014 Ford F-150
used
Blue exterior
Automatic
Four-wheel Drive
$19,403
View Details
View All Inventory