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Melissa Cole
Melissa Cole at Secor Chrysler Dodge Jeep Ram
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Melissa Cole | Page 4

Service Director

Secor Chrysler Dodge Jeep Ram

409 Broad St
New London, CT 06320

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Melissa Cole

January 24, 2024

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Every one was very helpful, courteous. I had a few question which they answered the ones they knew and checked into ones they didn’t. Not that that they weren’t knowledgeable, just asked a More

by amystone2969
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole, Lauren Samok, Paul Kampfer

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Jan 25, 2024

Secor Chrysler Dodge Jeep Ram responded

Hi Amy! We're glad to know that our team at Secor Chrysler Dodge Jeep RAM was able to assist you and answer your questions, even the ones about aftermarket parts. Thanks for leaving a review!

January 22, 2024

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The vehicle was at your dealership over three months. We spent over 12K and it still wasn't repaired. We towed it out of your dealership. More

by STEVEN.GUERRETTE
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Recommend Dealer
No
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Feb 02, 2024

Secor Chrysler Dodge Jeep Ram responded

Steven, I'm really sorry to read about your experience. It's clear we didn't meet expectations and for that, we apologize. We'd like the opportunity to understand more about what happened here so if you're willing, please reach out directly at your earliest convenience. Thank you, - Melissa Cole - Service Manager - mcole@secorauto.com

January 12, 2024

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They always take care of me in service . I highly recommend Secor .for sales and service . More

by REEVE_MOORE
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole, Lauren Samok, Paul Kampfer , Mark in sales , is great

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January 08, 2024

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It was very easy to schedule my appointment. My car was in the next day and ready when promised. Great customer service! More

by ultraudi
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole, Lauren Samok, Paul Kampfer

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Jan 09, 2024

Secor Chrysler Dodge Jeep Ram responded

We're glad to know that you found our scheduling process easy and efficient at Secor Chrysler Dodge Jeep RAM. Thank you for choosing us! We'll see you next time. Safe travels!

January 06, 2024

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Amazing interaction! Courteous prompt and thorough explanation for and of services rendered and or needed. More

by Cindy
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole, Lauren Samok, Paul Kampfer

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Jan 08, 2024

Secor Chrysler Dodge Jeep Ram responded

Cindy, we're delighted to know you had an amazing experience with our team at Secor Chrysler Dodge Jeep RAM. Thanks for highlighting the prompt and thorough service!

January 03, 2024

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I was very happy with the service I received from Secor for my Ram 2500, they went above and beyond to help me out with a problem with my truck. Thanks to the service dept and the general for taking care More

by rcollins196667
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Recommend Dealer
Yes
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Jan 04, 2024

Secor Chrysler Dodge Jeep Ram responded

Hey Collins! We're glad to know that you had a positive service experience with our service team at Secor Chrysler Dodge Jeep RAM. Thank you for choosing us! We'll see you next time. Safe travels in your Ram 2500!

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