Melissa Cole
Melissa Cole at Secor Chrysler Dodge Jeep Ram
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Melissa Cole | Page 3

Service Director

Secor Chrysler Dodge Jeep Ram

409 Broad St
New London, CT 06320

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4.7
32 Reviews
4.7

32 Reviews

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32 Reviews of Melissa Cole

February 02, 2024

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We brought our Jeep in for clutch recall. The dealership had our parts in within a week and immediately called to schedule the repair. We were provided a loaner. Staff was well organized, More

by pamster195
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Recommend Dealer
Yes
Feb 02, 2024

Secor Chrysler Dodge Jeep Ram responded

We're glad to know that your recall experience was smooth and efficient at Secor Chrysler Dodge Jeep RAM. Our team always aims for top-notch service! Thanks for the kind words, we appreciate it!

January 31, 2024

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Friendly and stepped right in to get the job done. Was done within an hour More

by haneylee69
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Recommend Dealer
Yes
Jan 31, 2024

Secor Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave Secor Chrysler Dodge Jeep RAM this awesome review, thank you!

January 29, 2024

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No problem getting my oil changed . The office part keeps saying that my oil changes were used up. When they aren't More

by sbellefleur
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Recommend Dealer
Yes

January 26, 2024

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Always great service, friendly people. We have owned 11 Volvo’s. If our Volvo needs service, we go to Secor. More

by EDGELEA21
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Recommend Dealer
Yes
Jan 29, 2024

Secor Chrysler Dodge Jeep Ram responded

Hi ED Gelea! We're glad to be your go-to for Volvo service! Thanks so much for the positive feedback and continued support of our team at Secor Chrysler Dodge Jeep RAM.

January 25, 2024

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Everyone was very helpful and knowledgeable, I was kept informed and updated throughout the repair process. Our car has never run so smooth! Our service advisor Lynn gets 5 stars! Will definitely return fo More

by JOSE.ARRIAGA0
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Recommend Dealer
Yes
Jan 25, 2024

Secor Chrysler Dodge Jeep Ram responded

Hi Jose! We're delighted to know that Lynn and our team at Secor Chrysler Dodge Jeep RAM provided you with a smooth repair process. We look forward to assisting you with any future service needs!

January 24, 2024

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Great place to take your car for service. Malissa , the service manager is excellent at her job and the most caring service manager you will ever encounter. More

by DAVETAYLOR2
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Recommend Dealer
Yes
Jan 25, 2024

Secor Chrysler Dodge Jeep Ram responded

Hi Dave! We're delighted to know that you had a great experience with our service department at Secor Chrysler Dodge Jeep RAM. Your kind words about Malissa are much appreciated, and we'll be sure to pass them along!

January 24, 2024

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Every one was very helpful, courteous. I had a few question which they answered the ones they knew and checked into ones they didn’t. Not that that they weren’t knowledgeable, just asked a More

by amystone2969
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Recommend Dealer
Yes
Jan 25, 2024

Secor Chrysler Dodge Jeep Ram responded

Hi Amy! We're glad to know that our team at Secor Chrysler Dodge Jeep RAM was able to assist you and answer your questions, even the ones about aftermarket parts. Thanks for leaving a review!

January 22, 2024

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The vehicle was at your dealership over three months. We spent over 12K and it still wasn't repaired. We towed it out of your dealership. More

by STEVEN.GUERRETTE
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Recommend Dealer
No
Feb 02, 2024

Secor Chrysler Dodge Jeep Ram responded

Steven, I'm really sorry to read about your experience. It's clear we didn't meet expectations and for that, we apologize. We'd like the opportunity to understand more about what happened here so if you're willing, please reach out directly at your earliest convenience. Thank you, - Melissa Cole - Service Manager - mcole@secorauto.com

January 12, 2024

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They always take care of me in service . I highly recommend Secor .for sales and service . More

by REEVE_MOORE
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Recommend Dealer
Yes

Other Employees Tagged: Lynn Dole, Lauren Samok, Paul Kampfer , Mark in sales , is great

January 08, 2024

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It was very easy to schedule my appointment. My car was in the next day and ready when promised. Great customer service! More

by ultraudi
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Recommend Dealer
Yes
Jan 09, 2024

Secor Chrysler Dodge Jeep Ram responded

We're glad to know that you found our scheduling process easy and efficient at Secor Chrysler Dodge Jeep RAM. Thank you for choosing us! We'll see you next time. Safe travels!

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