Melissa Gibson | Page 36

I LOVE the loaner when need service. In fact, that was one reason we chose to buy our many cars at this dealership. I booked this service significantly in advance to reserve a loaner. In fact, that was one reason we chose to buy our many cars at this dealership. I booked this service significantly in advance to reserve a loaner. Usually the loaner takes 3 minutes. However, I needed to obtain a loaner at Enterprise adding 45 minutes to my process that was not expected and threw off my carefully scheduled day. Perhaps the Enterprise cars can be available at the dealership? I know Enterprise delivers to Brandywine Coachworks. More

by zbranakfamily5 Verified Customer Verified Customer

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Resolved my issue quickly, were able to get me a vehicle so my life wasn’t interrupted and had me back in my car within 24 hours. so my life wasn’t interrupted and had me back in my car within 24 hours. More

by stephentallon Verified Customer Verified Customer

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Service was prompt, staff was courteous, service work was done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). done well, and very much appreciate that the vehicle interior remained clean after (and the exterior washed). More

by sgt.ops Verified Customer Verified Customer

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I have consistently received great customer service from Otto's (now BMW of WC) and will continue the relationship with the new owners. Otto's (now BMW of WC) and will continue the relationship with the new owners. More

by JIM.BERRODIN Verified Customer Verified Customer

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Been purchasing or leasing about 15 cars over the years. Very pleased with the brand. Very pleased with the brand. More

by tony@gardenstateconsolidating.com Verified Customer Verified Customer

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Very nice people , everyone is so welcoming and helpful. Really enjoying my X5 M60 Great experience. Really enjoying my X5 M60 Great experience. More

by cbernier0 Verified Customer Verified Customer

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Melissa Gibson is an excellent service representative. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. More

by tbrinser060559 Verified Customer Verified Customer

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I was so pleased with my recent appointment. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Also, good for you to know, my vehicle was returned to me not only clean but vacuumed and the interior was wiped off! Interior was never so pristine! Kudos to Bill and the service team! More

by CKW500 Verified Customer Verified Customer

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I have been dealing with OTTOs since I purchased my BMW in 2006. They have always been a pleasure to work with & have always provided top notch service. in 2006. They have always been a pleasure to work with & have always provided top notch service. More

by RICHMORICI Verified Customer Verified Customer

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Excellent service for my Oil Gasket and hose change. Mellisa explained to the point and in a timely manner. jay patel...will bring car again. Mellisa explained to the point and in a timely manner. jay patel...will bring car again. More

by jbpatel49 Verified Customer Verified Customer

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