Melissa Gibson | Page 35

Service was good but when I picked up the car there was soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was cl soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was clean when I dropped it off. More

by tonymo57 Verified Customer Verified Customer

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Great service as always! Had to wait for service kept me informed while waiting. Very friendly staff Had to wait for service kept me informed while waiting. Very friendly staff More

by debrobison Verified Customer Verified Customer

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Yeah Buddy 15 word minimum makes me not way to do this ever again and I’m just so ever again and I’m just so More

by Doesn’t Matter. Verified Customer Verified Customer

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Amazing professional service, great communication wonderful hospitality! Love taking my car here for service, this is where I originally got it from! wonderful hospitality! Love taking my car here for service, this is where I originally got it from! More

by droberson92 Verified Customer Verified Customer

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Melissa and the service department were friendly and easy to work with. The receptionist that I spoke to when I called to make my appointment was rude and made me feel like I was bothering her by calling for to work with. The receptionist that I spoke to when I called to make my appointment was rude and made me feel like I was bothering her by calling for an appointment. Even on busy days people making appointments need to be polite to their customers. More

by beccaboo_79 Verified Customer Verified Customer

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Loaner car was presented with a virtual empty gas tank…said they were short handed and that is unacceptable. Work on car was good but the car was NOT WASHED even though Melissa instructed them to was tank…said they were short handed and that is unacceptable. Work on car was good but the car was NOT WASHED even though Melissa instructed them to wash it. That is 2 major negative events that should not occur in a high end dealership! More

by hesh49 Verified Customer Verified Customer

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The dealership tried to tell me my tire insurance was void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left was almost threadbare and could not pass inspection 3 days later More

by dmr8588 Verified Customer Verified Customer

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Great service and attention to us as our repair was an emergency need. Everyone was responsive and helpful getting us what we needed emergency need. Everyone was responsive and helpful getting us what we needed More

by Jmchale5252@gmail.com Verified Customer Verified Customer

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Melissa was great to work with and always has been. She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to have her on your Team. More

by lls20 Verified Customer Verified Customer

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We always trusted Otto’s to do a great job servicing our BMW 535d and they did it again! Happy, happy. BMW 535d and they did it again! Happy, happy. More

by CarolK Verified Customer Verified Customer

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