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Melissa Gibson
Melissa Gibson | Page 35
Service Advisor
BMW of West Chester
1275 Wilmington Pike
West Chester, PA 19382
407 Reviews
407 Reviews
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407 Reviews of Melissa Gibson
September 18, 2023
Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More
by lzelley74
Verified CustomerOther Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Bill Cosenza, Frank Adinolfi, Joseph Fritz , Anthony Blubello
September 07, 2023
Easy. Straight forward. Not typically games like a lot of stores tend to like to play Straight forward. Not typically games like a lot of stores tend to like to play More
by BMW
Other Employees Tagged: Scott Gately
September 04, 2023
Service was good but when I picked up the car there was soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was cl soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was clean when I dropped it off. More
by tonymo57
Other Employees Tagged: Bill Cosenza, Frank Adinolfi, Joseph Fritz
September 01, 2023
Amazing professional service, great communication wonderful hospitality! Love taking my car here for service, this is where I originally got it from! wonderful hospitality! Love taking my car here for service, this is where I originally got it from! More
by droberson92
Other Employees Tagged: Ralph Nofsinger, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Chad Carey, Kyle Murphy, Nick Capparelli , John Keenan, Noel Montesano
August 31, 2023
Melissa and the service department were friendly and easy to work with. The receptionist that I spoke to when I called to make my appointment was rude and made me feel like I was bothering her by calling for to work with. The receptionist that I spoke to when I called to make my appointment was rude and made me feel like I was bothering her by calling for an appointment. Even on busy days people making appointments need to be polite to their customers. More
by beccaboo_79
August 31, 2023
Loaner car was presented with a virtual empty gas tank…said they were short handed and that is unacceptable. Work on car was good but the car was NOT WASHED even though Melissa instructed them to was tank…said they were short handed and that is unacceptable. Work on car was good but the car was NOT WASHED even though Melissa instructed them to wash it. That is 2 major negative events that should not occur in a high end dealership! More
by hesh49
August 29, 2023
The dealership tried to tell me my tire insurance was void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left was almost threadbare and could not pass inspection 3 days later More
by dmr8588
