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Melissa Hough
Refer Me
140 Reviews
Dealership Experience
8 yrs, 3 mos
Industry Experience
8 yrs, 3 mos
Languages Spoken
English
140 Reviews
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140 Reviews of Melissa Hough
March 01, 2021
The service department staff are kind, courteous and professional. They clearly explained potential issues with my vehicle as well as the ways to address the issues with no pressure or scare tactics. professional. They clearly explained potential issues with my vehicle as well as the ways to address the issues with no pressure or scare tactics. They believe in educating their customers so they can make an informed decision. More
by krhutchinson
Verified Customer
Helpful 
February 26, 2021
I brought my car into Toyota and spoke with Bonnie She was very knowledgeable , Friendly and courteous. I was satisfied with the service I received was very knowledgeable , Friendly and courteous. I was satisfied with the service I received More
by TBARFIELD56
Other Employees Tagged: Bonnie Richardson, Angel Holland , Danny Meacomes
February 25, 2021
The maintenance services was okay but I just hope that some of your service department employees could learn how to smile—meaning, make us customers feel welcome & being appreciated as part of your busine some of your service department employees could learn how to smile—meaning, make us customers feel welcome & being appreciated as part of your business More
by BVILLAVIZA
January 27, 2021
Melissa Hough is always friendly and efficient. Definitely makes you feel valued as a customer. Service is timely and she informed me of work to be done and estimated cost. Definitely makes you feel valued as a customer. Service is timely and she informed me of work to be done and estimated cost. More
by PHIL.TURNER
January 14, 2021
Completely satisfied with my service experience. Service level has continued to get better and better over the past three years. I have serviced my vehicle at Vester Toyota for more than ten years. Servic level has continued to get better and better over the past three years. I have serviced my vehicle at Vester Toyota for more than ten years. Service personnel are now the best I have experienced. More
by MARSHALLDILDY
December 29, 2020
The service technician Matt did a good job in keeping me happy with the service i was having done., i did complain about the price of windshield wipers and he was able to get me a better price. However when happy with the service i was having done., i did complain about the price of windshield wipers and he was able to get me a better price. However when i went to pick up my vehicle, i stood in front of counter, no one else in line and not a single person said anything to me, not just a minute sir or may i help you for about a few mins, maybe 2,, there were 4 associates behind the counter, none on the phone. Then a female assoc/Melissa asked my name, walked over got my chart and gave me the price, gave her my card, she asked did i want car driven up for me, i said yes. Never an acknowledgement or a thank you, Poor customer service checking out. I also do not like that you no longer offer customer loyalty. I do not like coupons and do not like to have to do comparisons. I want a company that appreciates my loyalty and do not feel Hubert Vester cares. Very disappointed. Will consider another dealer in future that seems to appreciate my business. More
by DKBLACKMON1991
Other Employees Tagged: Matt Edwards
December 23, 2020
Great dealership to have work done on your vehicle. My service advisor was great and kept me informed thru out the time my car was there for service. Will definitely return for service at Hubertvesta Toyo service advisor was great and kept me informed thru out the time my car was there for service. Will definitely return for service at Hubertvesta Toyota. 👍 More
by BMWX1
November 09, 2020
Melissa scheduled a return service appointment to check brake noise after new pads installed. Recommend replacing pads with OEM pads and I only had to wait 45 minutes as promised and no additional cost. De brake noise after new pads installed. Recommend replacing pads with OEM pads and I only had to wait 45 minutes as promised and no additional cost. Definitely great customer service. More
by PHIL.TURNER
October 30, 2020
Third visit here... the car is getting old and needs a bit of help. Every. Single. Time. Has been a pleasure! Melissa H is amazing and is so informative, kind, educated, and helpful. We won’t go anywhere bit of help. Every. Single. Time. Has been a pleasure! Melissa H is amazing and is so informative, kind, educated, and helpful. We won’t go anywhere else now, even for an oil change. More
by JEN T
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