Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 16

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

15 yrs

Industry Experience

30 yrs, 1 mo

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

February 22, 2023

Dealership Rating
Employee Rating

Quick Lane always gives more than expected like saying good morning from others that aren’t assisting you. More

by lannwatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

February 20, 2023

Dealership Rating
Employee Rating

Wonderful, stupendous, outstanding, excellent, stellar, wonderfully stupendous, outstandingly wonderful, other worldly stellar, outstandingly stupendous, good More

by paul_lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2023

Dealership Rating
Employee Rating

Service Writer Mellisa LaBran and Anthony from the Truck Department , unfortunately questioned me about the need for my requested warranty repair. Making me feel as I was making frivolous claims. Very ver More

by Mike Jordan
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony

Feb 24, 2023

Sutton Ford responded

Mr. Jordan, we apologize for the inconvenience and we have the parts on order.

Feb 20, 2023

Mike Jordan responded

Very unprofessional

February 17, 2023

Dealership Rating
Employee Rating

Timely, reasonable, not trying to take advantage. Friendly interaction upon arrival and with repairman, good communication of the situation. More

by Smailesphil2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jillian Stanford , Eric Eric, Cree Lyons

February 16, 2023

Dealership Rating
Employee Rating

I had a very quick and efficient visit. Everyone treated me nicely and handled problems like they were nothing. More

by meeksda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

February 16, 2023

Dealership Rating
Employee Rating

Melissa was very accommodating and had great communication. Arranged to get me back and forth to work. Fantastic service advisor. More

by jentallant
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

February 10, 2023

Dealership Rating
Employee Rating

This is one of the best service dealerships i have ever been to . Also nice and pleasant to deal with they make you feel like part of the family .i only trust Sutton period More

by ctolliver80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric

February 10, 2023

Dealership Rating
Employee Rating

The service is great,personal are informative, I for the most part am in and out. More

by cliftonkelly60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

February 10, 2023

Dealership Rating
Employee Rating

Met all my needs at the time. Very friendly and helpful. Thank you so much. More

by user1851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

February 07, 2023

Dealership Rating
Employee Rating

We really liked the fact that Melissa took the time to answer all of our questions or follow up with an answer when one wasn't readily available. More

by td.cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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