Melissa LeBran
Melissa LeBran at Sutton Ford

Melissa LeBran | Page 2

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

Contact Me
4.6
966 Reviews

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

Dealership Experience

14 yrs, 8 mos

Industry Experience

29 yrs, 9 mos

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

Write a Review

966 Reviews of Melissa LeBran

November 06, 2023

Dealership Rating
Employee Rating

Great Customer Service and quality Work. Communication was great also knowledgeable with services and maintenance recommendations. More

by Daddy-T
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

Nov 06, 2023

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 31, 2023

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Employee Rating

Always love the dealership. .Got some work done by the mobile service and all I can say is excellent. Tech Brain was great. Will use in the future. More

by Dnice1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

Oct 31, 2023

Sutton Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jamie, Brian, and Melissa met your expectations. Thank you for choosing Sutton Ford, we look forward to having you as a valued customer for many years to come!

October 27, 2023

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Service was very friendly and helpful and the service was fast and my truck was clean More

by marcuskellylakers
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2023

Sutton Ford responded

Marcus, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 26, 2023

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Professional on time and knowledgeable about the part installed in my vehicle. I was very pleased with the door to door service. More

by bobbiejames78
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Recommend Dealer
Yes

Other Employees Tagged: Eric Eric, Cree Lyons

October 25, 2023

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Sutton Fird has been our most trusted resource for our repair and car buying needs. More

by rlrogers59
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, LaToyta McDonald, Randy Mohrbach, Mike Semik

October 23, 2023

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They are courteous and reliable, but are not very good with respecting the clients time. More

by thanku49
Service Price Transparency
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Recommend Dealer
Yes

October 18, 2023

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Brian was courteous and prepared. He was very informative. I would definitely recommend this service More

by fayday21
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Recommend Dealer
Yes

October 18, 2023

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Your people and service are excellent. Keep up the good work! Add back the “Auto Butler” service to all new buyers - it was one of the features that convinced me to buy the 2017 MKZ from y More

by pustaver2002
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Eric, Cree Lyons, Retired Anita Sutton

October 17, 2023

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Always friendly and helpful, Have been using Sutton Service since the 1990's when they were on Western Ave in Olympia Fields IL. and will continue to use them as long as i own a ford. More

by vicsweetwood
Service Price Transparency
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Recommend Dealer
Yes

October 16, 2023

Dealership Rating
Employee Rating

Jillian is the best. She made sure everything thing I needed to know was communicated to me. More

by karaknazze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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