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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
15 yrs
Industry Experience
30 yrs, 1 mo
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
October 18, 2022
Professional, caring,and customer focused. They very easy to business with. They make every transaction pleasant. Even in those times when it could be very unpleasant. I trust them to what th They very easy to business with. They make every transaction pleasant. Even in those times when it could be very unpleasant. I trust them to what they say and treat me fairly and honestly. More
by LIL31661
Verified CustomerOther Employees Tagged: Jamie Vasquez , Eric Eric, Cree Lyons, Randy Mohrbach
October 13, 2022
All I can say is keep up the good work that about it what more I can say just try to keep it short in words more I can say just try to keep it short in words More
by ISSACJ593
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
October 12, 2022
Sutton Ford is the Best all around car dealership in the south burbs of Chicago. Every visit for service is exceptional. Melissa is Great to deal with.I would definitely recommend Sutton Ford to anyone in t south burbs of Chicago. Every visit for service is exceptional. Melissa is Great to deal with.I would definitely recommend Sutton Ford to anyone in the market for a new vehicle. More
by carms444
October 10, 2022
I called Melissa about the recall and she told me they could take care of it when I came for the oil change. It was not taken care of and I waited 2 hours for my oil change because of it. My truck brakes could take care of it when I came for the oil change. It was not taken care of and I waited 2 hours for my oil change because of it. My truck brakes should of been looked at with the works oil change and my brakes are still squeaking, and there were no notes about my brakes on the paperwork. The customer service I received from the guy that checked me in was awesome but my overall experience terrible. I wasted over 3 hrs of my day for an oil change. More
by cammycece
October 08, 2022
I am not particularly fond of the service manager, Brian, as he was very abrupt and condescending to me after my third trip to service for the same thing; however after going on a road run with a mechanic na as he was very abrupt and condescending to me after my third trip to service for the same thing; however after going on a road run with a mechanic named Freddy May he explained that my complaint, which I described as a rubbing/grinding noise, was what I was originally told - “choppy tires”. His detailed explanation convinced me to consider having my tires evaluated AGAIN. I have since purchased a new set of tires per the new examination of my tires and Mr May’s recommendation. Everyone that I spoke with concerning this noise was considerate and seemed honestly concerned with the exception of the service manager. More
by algriff1212
Other Employees Tagged: Brian, service manager
October 03, 2022
Great customer service, the staff was friendly and treated me like a queen, staff greeted you with a smile... Great job!💯 treated me like a queen, staff greeted you with a smile... Great job!💯 More
by rbarnette71
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
