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Melissa LeBran

Overview Reviews (966) Inventory (175)

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Melissa LeBran

Melissa LeBran | Page 27

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.

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4.6

966 Reviews

Overview Reviews (966) Inventory (175)

Dealership Experience

15 yrs

Industry Experience

30 yrs, 1 mo

Specialties & Trainings

multiple level 4 customer service award winner both ford and lincoln

service advisor panel, lincoln brand champion, lincoln service advisor

4.6

966 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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966 Reviews of Melissa LeBran

August 09, 2022

Dealership Rating

Employee Rating

Melissa was great in assisting me. Get my car fixed with updates until it was finished Get my car fixed with updates until it was finished More

by cnauden

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 30, 2022 -

Sutton Ford responded

Cnauden, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 08, 2022

Dealership Rating

Employee Rating

Sutton Ford dealership did my car fix my car right in a timely matter the employees there were great timely matter the employees there were great More

by agljt

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford

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Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 05, 2022

Dealership Rating

Employee Rating

Always professional. They keep are fleet operational. The staff are helpful and friendly. The service department has us in and out in a few minutes. They keep are fleet operational. The staff are helpful and friendly. The service department has us in and out in a few minutes. More

by Gsmith

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez , Eric Eric

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Oct 01, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 04, 2022

Dealership Rating

Employee Rating

They did an awesome job cleaning my car. It looks fantastic. Great job to everyone It looks fantastic. Great job to everyone More

by kristie.martinez

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

August 04, 2022

Dealership Rating

Employee Rating

Minor hiccup, but it was handled well by management. Overall, I would recommend coming here. Overall, I would recommend coming here. More

by Cortezmaxwell31

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez

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Sep 30, 2022 -

Sutton Ford responded

Hi, we appreciate your recommendation of our dealership! If there is anything else we can do to assist you, please let us know! Take care!

August 03, 2022

Dealership Rating

Employee Rating

The service was faster than expected! I’m glad I brought my car to this location! I’m glad I brought my car to this location! More

by TIFFANY.REBB

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 02, 2022

Dealership Rating

Employee Rating

Great customer service delivered by a knowledgeable and compassionate team. Shout out to Randy for his leadership! compassionate team. Shout out to Randy for his leadership! More

by zbanks000

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach

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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 01, 2022

Dealership Rating

Employee Rating

Melissa was very welcoming and efficient when I checked in. She informed me of what to expect and what likely timing would be. She was very helpful. in. She informed me of what to expect and what likely timing would be. She was very helpful. More

by karltwilliams04

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 01, 2022

Dealership Rating

Employee Rating

Melissa was very helpful she kept me updated with my car until I picked it up. until I picked it up. More

by cmaejohnson46

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jamie Vasquez, Jillian Stanford

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Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 01, 2022

Dealership Rating

Employee Rating

Melissa is a pro, always like dealing with her, very professional in what she does professional in what she does More

by bryan

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 30, 2022 -

Sutton Ford responded

Hi Bryan, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

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